HP has been a shitty company for decades. Why do people still buy things from them? They are dead to me.
I'm in IT. I get cold called by VAR trying to sell me HPE here and there. I tell them straight up I won't buy HP cause of their business practices.
I don't deal with hardware much anymore, but I'd take Aruba over Cisco any day. But for everything else, yeah fuck HP.
I worked briefly for Cisco because they acquired my company (a much smaller competitor) to help eliminate competition. The only good thing I can say about them is they gave me (and everybody else from this smaller company) two months' notice of the layoff and didn't have us escorted out of the building or anything.
It'd be cooler if they did escort you out of the building but also paid 2 months tbh
Well, I was WFH at the time and they didn't give me anything to do so it was effectively that anyway. And really they had given me almost no work to do for the four months prior to that - which of course is why I was not even the least bit surprised by the layoff. My severance was to the penny exactly what I would have gotten from unemployment, so it effectively meant I got unemployment benefits without having to pretend to look for work. Also, they randomly sent me a check for $6K that I have no idea what for (not PTO or sick time compensation) and I used it to buy a school bus. So overall I can't really hate them too much. Years later I found out my mother had thought I was working for Sysco (the food supply conglomerate) instead of Cisco.
What did you do with the school bus?
Installed a Sysco router (sushi belt)
It's my understanding their enterprise products are still good. It's the consumer products which suck
I’m a HP reseller, but barely ( I might sell a half dozen servers a year as part of larger projects) it’s SO MUCH EASIER to deal with Dell tho. Quality has been good but not great for both for a long time.
Oh I was talking about laptops and printers and stuff. Don't know much about servers
It's a company who makes them and their partners lots of money, any company you see pushing HP products is just as shady as them. They've been riding their brand recognition for at least a decade.
Then right before their EOL's they push all their old stock for pennies and suddenly everyone has a HP product and they don't complain for the most part cause they got them dirt cheap.
There is literally no good corporate computer manufacturer anymore. Dell, HP, Lenovo, all not good.
There are decent companies for home laptops: system76, framework, etc...
But they don't have the support infrastructure necessary for many corporate IT departments.
And even in that list HP is dead last.
For me it was because I was a broke (ignorant) college student who bought the cheapest printer I could out of necessity
It was all about "Encouraging more digital adoption by nudging customers to go online to self-solve," and "taking decisive short-term action to generate warranty cost efficiencies."
If you wanted customers to go online to self-solve, you'd write proper manuals, provide well-documented and granular error codes and allow people to run diagnostics on their own devices... By not providing either it's clear the warranty cost efficiencies they're talking about are people giving up on trying to resolve their issue and just buying a new one
And an excuse to fire half of the support staff.
The problem, as far as HP will be concerned, is the strategy was leaked to the public. If there was no leak there would have been no news, and no 'feedback'.
HP won't take this as a signal to not do the shitty thing. They'll take this as a signal to back off for now, and then try the shitty thing again later, but slowly and bit-by-bit, so there's no big news.
Start with a few minutes instead of 15, and make sure the calls don't appear in the call queue for staff to see. Then don't tell anyone you did it.
And voila, no leaks, no feedback!
You noticed we were doing it so we'll be more sneaky about it next time.
"We're always looking for ways to improve our customer service experience."
LOL!
Technically they aren't lying: their subjective experience is much better when they don't have to deal with customers.
"... so we can be sure to avoid ever actually implementing them."
People who buy HP products get what they deserve.
I don't think that's fair. Plenty of people in this world do not know much about computers or the internet or anything in that area and just need a printer. So they go to their local big box store and there's the HP printers and they're a good deal, so they buy them.
Consumers do not get what they deserve when companies treat them like shit just because they don't have certain knowledge.
Buy the ticket, take the ride
Printers are the devils work (made by HP).
But the docs are still easier to work with than some parts of Lenovos ThinkStations.
At least HP has an override boot menu option)
Stop being a Stan for any company. Neither of them are your friend beyond paying for your salary. And even then they are kept at an arms length.
Upset employees who have to pickup the call after customer waits 15 minutes.
Yep, it's just evil to their own staff. It seems every time I have to call some call centre these days, when I finally get to a human the conversation starts something like "I've just spent 40 fucking minutes trying to get to talk to a person and I'm really pissed off. I know that's not your fault and I apologise in advance if I struggle to contain my frustrations while we talk. Now.."
HP listens to their support staff?
“It woz The Reg wot won it.”
Did I have a stroke?
Allow me to translate from Chav: The Register first reported on this which created the feedback.
And specifically, a reference to It's the Sun Wot Won It, a headline in the Murdoch press, not-good-enough-to-be-toilet-paper tabloid rag The Sun, crowing that they had enough influence in the 1992 general election to secure a win for the Conservatives.
Thanks for the breakdown from across the pond.
Just in case, it's a reference to the Sun newspaper "winning" the election for Tony Blair's New Labour government
They fixed the glitch
This is a most excellent place for technology news and articles.
