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HP ditches 15-minute wait time policy due to 'feedback'
(www.theregister.com)
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this post was submitted on 21 Feb 2025
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oh, it'll still happen now... just no '15 minutes' announced to callers.
it will be the actual honest estimated wait time, and more than 15 minutes during customary busy periods...
after they shred half, then another half, of their telephone support staff.
Just wait for something else that dominates the news and do it then, so nobody will notice. Very old trick.