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HP ditches 15-minute wait time policy due to 'feedback'
(www.theregister.com)
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this post was submitted on 21 Feb 2025
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The problem, as far as HP will be concerned, is the strategy was leaked to the public. If there was no leak there would have been no news, and no 'feedback'.
HP won't take this as a signal to not do the shitty thing. They'll take this as a signal to back off for now, and then try the shitty thing again later, but slowly and bit-by-bit, so there's no big news.
Start with a few minutes instead of 15, and make sure the calls don't appear in the call queue for staff to see. Then don't tell anyone you did it.
And voila, no leaks, no feedback!