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HP ditches 15-minute wait time policy due to 'feedback'
(www.theregister.com)
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this post was submitted on 21 Feb 2025
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If you wanted customers to go online to self-solve, you'd write proper manuals, provide well-documented and granular error codes and allow people to run diagnostics on their own devices... By not providing either it's clear the warranty cost efficiencies they're talking about are people giving up on trying to resolve their issue and just buying a new one
And an excuse to fire half of the support staff.