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HP ditches 15-minute wait time policy due to 'feedback'
(www.theregister.com)
This is a most excellent place for technology news and articles.
Lol at the notion that you'll get to speak to any engineer when your machine breaks. Best they can do is a call center in India getting paid minimum wage that follows a script and circles around a bit between them until you either give up or they RMA your stuff to feed you a bill later for repairs.