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HP ditches 15-minute wait time policy due to 'feedback'
(www.theregister.com)
This is a most excellent place for technology news and articles.
How about a bot that types slowly, so it can have time to consider what it's going to say? Or perhaps a web page with an "Analyzing issue" status bar that takes several minutes to complete, because computers just do better if they're given time to work on a problem?