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HP ditches 15-minute wait time policy due to 'feedback'
(www.theregister.com)
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this post was submitted on 21 Feb 2025
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"We're always looking for ways to improve our customer service experience."
LOL!
Technically they aren't lying: their subjective experience is much better when they don't have to deal with customers.
"... so we can be sure to avoid ever actually implementing them."