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HP ditches 15-minute wait time policy due to 'feedback'
(www.theregister.com)
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this post was submitted on 21 Feb 2025
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Upset employees who have to pickup the call after customer waits 15 minutes.
Yep, it's just evil to their own staff. It seems every time I have to call some call centre these days, when I finally get to a human the conversation starts something like "I've just spent 40 fucking minutes trying to get to talk to a person and I'm really pissed off. I know that's not your fault and I apologise in advance if I struggle to contain my frustrations while we talk. Now.."
HP listens to their support staff?