437
HP ditches 15-minute wait time policy due to 'feedback'
(www.theregister.com)
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 21 Feb 2025
437 points (100.0% liked)
Technology
73602 readers
3205 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related news or articles.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 2 years ago
MODERATORS
Upset employees who have to pickup the call after customer waits 15 minutes.
Yep, it's just evil to their own staff. It seems every time I have to call some call centre these days, when I finally get to a human the conversation starts something like "I've just spent 40 fucking minutes trying to get to talk to a person and I'm really pissed off. I know that's not your fault and I apologise in advance if I struggle to contain my frustrations while we talk. Now.."
HP listens to their support staff?