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Louis Rossmann is suing Samsung after firm offers $330 refund for defective SSD while selling the drives on Amazon for $949 — spat over 4TB 990 Pro SSD is headed to court (www.tomshardware.com)
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[-] malloc@lemmy.world 21 points 3 hours ago* (last edited 3 hours ago)

Small claims court is likely where this is filed. So, it’s very likely he will get the desired outcome.

edit: ended up watching video on yt at 2X. It is indeed his plan to file suit in small claims court, or as he puts it in his email, "Justice Court of Travis county, Texas" if his demands to replace at current market value or provide replacement are not met.

The video implies he is willing to spend time and money that exceeds the cost of drive to get the outcome desired. But I think that’s more of a performative statement since it’s going to small claims which has very reasonable case fees and can defend self.

[-] kevinsky@feddit.nl 16 points 2 hours ago* (last edited 2 hours ago)

It also draws a bunch of negative attention to Samsung for this scummy move. Ideally more media pick this up.

That samsung doesn't have a replacement drive in stock is a blatant lie. They just want to sell him one for the inflated price.

They never used to give you full refunds when these drives lost value over time. And if they did it wasn't what you paid origionally. Now their price is ballooned and suddenly they are eager to do so.

It's extremely clear what Samsung is doing here.

Edit/Addendum that i take no credit for:

Evidently it's against their own warranty terms: https://semiconductor.samsung.com/consumer-storage/support/warranty/

In the event Samsung determines, in its sole discretion, that the Product suffers from defects in material or workmanship and does not substantially conform to the published specifications under normal use, for as long as You own the Product and during the limited warranty period, and subject to the conditions and exceptions stated in this Agreement, Samsung will, at its option, either: (1) repair or replace the Product with new or refurbished Product of equal or greater capacity and functionality; or (2) refund the then current market value of the Product at the time the warranty claim is made to Samsung if Samsung is unable to repair or replace the Product.

[-] Corkyskog@sh.itjust.works 1 points 1 minute ago

Its crazy that a small claim made the news to be honest.

[-] tb_@lemmy.world 4 points 2 hours ago* (last edited 2 hours ago)

But I think that’s more of a performative statement

Should it somehow go beyond that, somehow, I have little doubt Louis will put his money where his mouth is. He's paid $10.000 bounties to people demonstrating they can crack locked firmware, and done lots of other things.

[-] flop_leash_973@lemmy.world 75 points 9 hours ago

Louis taking the financial hit for all of us. One of the few people that are "famous" I would buy a coffee if I were to see him on the street.

[-] malloc@lemmy.world 6 points 3 hours ago

I wouldn’t say it’s a "financial hit". He has specifically worded his YT video to make it seem as if he will hire a lawyer and take Samsung et al to court. But in reality he is definitely planning on filing this in a local small claims court.

Still want to see him win because honestly he deserves it and fuck Samsung. But he does tend to be a bit over dramatic in his videos for the clicks/viewership 😂

[-] nulluser@lemmy.world 2 points 40 minutes ago

But in reality he is definitely planning on filing this in a local small claims court.

Which is arguably better, because it demonstrates to other people how they too can fight back.

[-] Croquette@sh.itjust.works 2 points 12 minutes ago

And since the value is low, small claims Courts are specifically made for that.

[-] muusemuuse@sh.itjust.works 33 points 8 hours ago

He seems mean spirited and just a bit unstable to me, but I think that’s just an encode/decode mismatch in communication styles. What’s important is he can speak the truth to power AND BE HEARD. And for that I will absolutly cheer that crazy bastard on.

[-] godsammitdam@lemmy.zip 12 points 6 hours ago* (last edited 6 hours ago)

I believe a bit of that we're seeing is being self-titled as "dark woke" lol. I'd count myself among them. Where, instead of trying to hold decorum and be super duper respectful, if you see or hear someone doing something immoral, you call that shit out and you do it hard. Modern day "punch a Nazi" and not accrue assault charges essentially.

Not to turn it entirely political, but I see it as the next step based on how politics have evolved. Conservatives would often do and say terrible things themselves, but then they'd tell liberals/centrists "but where's the tolerant left, where's you're decorum, how could you do these terrible things" etc etc and it would work fairly well where establishment dems would shrink back in their holes or they'd "work across the aisle" and produce half measures that barely helped the public, if at all, rather than standing on principle.

Now, I think you're seeing a lot more, especially leftists, essentially say fuck that and push back and go on the offensive to knock them down a peg. And given that most conservative talking points are all bluster, they have no real principle or ideology, it falls flat with a more aggressive stance backed up by facts and principle.

Louis gives off that to me, as many leftists are grounded in principle to do what is right for people and humanity. He's saying, look, Samsung, you're a piece of shit and I know you're a piece of shit to others, and I know that you know others won't be able to push back against you, you're taking advantage of them. So fuck you, I'll stand up for both myself and all the others you've been harming. Let's fucking go.

People are tired. And we know what is right. And we're tired of being gaslit and taken advantage of.

An example of what I'm kind of talking about: https://www.youtube.com/watch?v=9ZzZCo_JKO4

[-] AceOnTrack 1 points 19 minutes ago

I feel his message is a bit muddied by the overly aggressive tone, particularly to try and reach 'normies'

But he gets results so all the best to him

I hope Samsung gets fucked

[-] SaveTheTuaHawk@lemmy.ca 1 points 6 minutes ago

I feel his message is a bit muddied by the overly aggressive tone

I hope Samsung gets fucked

[-] HeyThisIsntTheYMCA@lemmy.world 2 points 4 hours ago

See, that's cool for a bit but there's a reason I aimed for the level of fame called Wait Who Do You Say You Are? Who? What The Hells Is That Famous For? It's nice being able to disappear into a crowd.

[-] W98BSoD@lemmy.dbzer0.com 29 points 9 hours ago* (last edited 9 hours ago)

“ Please allow ads on this site. Click OK to learn more.”

No, no I don’t think I will.

https://archive.is/ioHq5

[-] luthis@lemmy.nz 197 points 15 hours ago

St Louis fighting for us again. We don't deserve this hero but we fucking need him

[-] imetators@lemmy.dbzer0.com 2 points 6 hours ago

Doubt that'll change in a good way for us. I believe that they just going to change refund policy to the price that was at the time of buying.

[-] kevinsky@feddit.nl 1 points 2 hours ago* (last edited 2 hours ago)

I don't think they will, because at some point we'll return to the point where SSD's just get cheaper over time and then Samsung has no interest in refunding you the full amount. This warranty is policy is this way exactly because drives used to lose value pretty quickly.

[-] warm@kbin.earth 55 points 14 hours ago

It's small claims court, so anyone else getting fucked by this wont benefit. It's going to take a bigger case. This will be forgotton about in a coupke months and Samsung will keep doing it.

[-] halcyoncmdr@piefed.social 14 points 10 hours ago* (last edited 10 hours ago)

Not true. If you can cite another similar small claims case against the company, the Judge will take that under consideration as well.

It's only not beneficial if they settle outside court and have a non disclosure agreement. And that's not going to happen with Rossmann. There is zero doubt in my mind that he would turn down a million dollar payout to keep quiet.

[-] njordomir@lemmy.world 5 points 3 hours ago* (last edited 3 hours ago)

I also don't expect him to settle. Louis has principles and a DGAF - get it done attitude and an extreme allergy to bullshit. Truly a hero for the people. All he asks is that we participate and speak out on these issues. My next guys poker night (or equivalent) might include a group email writing session. I know several people who I would not have expected to get involved who have written their reps regarding right to repair and other consumer advocacy and freedom issues.

[-] ID10T@programming.dev 34 points 13 hours ago

Most business laws are just pay-to-play regulation anyways

[-] fuck_u_spez_in_particular@lemmy.world 11 points 12 hours ago

But if he has success, well, I can go to the lawyer and show him that success (because I'm in the same boat right now), maybe it just needs more cases...

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[-] LodeMike@lemmy.today 39 points 12 hours ago

The wording of Samsung's warranty seems to support this conclusion:

"{...}during the limited warranty period, and subject to the conditions and exceptions stated in this Agreement, Samsung will, at its option, either: (1) repair or replace the Product with new or refurbished Product of equal or greater capacity and functionality; or (2) refund the then current market value of the Product at the time the warranty claim is made to Samsung if Samsung is unable to repair or replace the Product." [emphasis added]

[-] xthexder@l.sw0.com 58 points 12 hours ago

What's funny is this wording was likely designed to try and screw over the customer and backfired, because historically a used SSD has always been cheaper than the original purchase price. But in this specific market, it works in the consumer's favor.

[-] Tarambor@lemmy.world 1 points 56 minutes ago

Exactly that because drives were getting cheaper over time so it saved Samsung money to refund at the going market rate and at worst case it would be just a few dollars more. When they penned that they never envisaged the shitshow we have going on today when the price of storage and RAM has 4x'd or more.

[-] hakase@lemmy.zip 38 points 11 hours ago

Which is, of course, why they suddenly feel entitled to not follow their own rules.

[-] LodeMike@lemmy.today 9 points 11 hours ago

Happy cake day!

[-] Zephorah@discuss.online 51 points 13 hours ago

This and the battery thing are some good content.

[-] muusemuuse@sh.itjust.works 8 points 8 hours ago

Oh the battery thing is delicious drama. Just chef’s kiss

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[-] heatermcteets@lemmy.world 43 points 13 hours ago* (last edited 13 hours ago)

Just had a similar thing happen to me. Bought some WD reds. Two drives were DOA. Since no drives were available to replace them, I could return for a refund. Then had to buy drives when they were in stock again at double the price.

[-] muusemuuse@sh.itjust.works 6 points 8 hours ago

I haven’t bought WD since they lied about the SMR horseshit.

[-] paraphrand@lemmy.world 21 points 12 hours ago

It’s like DoorDash giving you a partial refund and not actually getting you what you ordered when there is a fuckup by the restaurant.

How satisfied are you with your customer support? I didn’t get what I fucking ordered!

[-] Bluegrass_Addict@lemmy.ca 12 points 11 hours ago

doordash is a horrible example...

they do nothing but keep you lazy.. they don't make the food, package the food, or see the food.. that's the restaurant's problem, not doordash

that said, don't use doordash... or Uber...

[-] kobra@piefed.social 9 points 10 hours ago

You have no idea how helpful DoorDash/Ubereats is for people with health issues and no support network. I'm not going to share any of my details but I'd be in a much worse situation if I couldn't rely on DoorDash for meals.

[-] M0oP0o@mander.xyz 4 points 7 hours ago

Yes, before the invention of DoorDash people with health challenges just died. No one could order food and have it delivered by cabs or the restaurant. Not like pizza places did delivery at all let alone base their whole business model around it. Really just a good thing such Uber and Dash companies came along to be super valuable middlemen charging a fee to everyone involved.

[-] paraphrand@lemmy.world 3 points 7 hours ago

Pizza every day isn’t great.

And those other contexts were not as pervasive as DoorDash has become.

[-] M0oP0o@mander.xyz 3 points 6 hours ago

I worked delivering food when I was young, all food was able to be delivered way back. It was not just pizza and very common, DoorDash and the like have just gaslit everyone into thinking they are needed. I remember the small town I lived in even had a program to pay for cabs to get groceries for people with limited mobility (this was in the 90's). We have abandoned working systems like meals on wheels in favor of for profit middlemen.

[-] paraphrand@lemmy.world 2 points 6 hours ago* (last edited 6 hours ago)

DoorDash supplanting meals on wheels is terrible. I don’t mean to argue otherwise.

I think awareness of the options was really low, though. And that’s probally what I’m speaking to. And I expect my ignorance was shared. I see your point though. And I can see how I was speaking from ignorance there.

While maybe more people are aware of a way to deliver food and basic supplies in the era of DoorDash, I never really meant to defend them. It just made sense to me that the pervasiveness of DoorDash is improving access. But it’s definitely not improving affordability. Not at all, holy shit.

[-] M0oP0o@mander.xyz 1 points 6 hours ago

That is the truly insidious part, people did know and use delivery often back in the day. It was in movies (remember the Chinese take out boxes all the time, those where delivered), it was promoted in every grocery store and was many a young persons first job. But like all things its gone in a weird way, now no one seems to deliver anything out side of being a contractor for an app. Our charities have changed in a similar way, less on the ground help (when I was 12 I helped a version of meals on wheels that had over 6 active vans in a city of 30,000) and more on remote support and fundraising. Not saying they are not trying to do good work, but what people expect in their community now is kinda depressing in its tiny underwhelming way.

Your right it is driving costs up, and also not always improving access outside of major cites. Here is a personal example; I used to be able to get food delivered at my house in a small rural town (1400 people) from the nearest city (25 min drive away). It was more money since you had to pay for the extra distance, and the delivery people did not like it (it cut down on tips spending 50+ min driving for one call) but it was possible. Now I don't have that option, the Dashes/Ubers/Justeats just don't even try. It might be that no one would take that job, it might be they never thought of it. Oh and we have as a town had to fund and support a local handibus non profit to deliver things to or drive to appointments people with mobility issues (for whatever the reason is).

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[-] Ebby@lemmy.ssba.com 62 points 14 hours ago

I'm rooting for him, but I also can't recall any warranty agreement that didn't include something along the lines of "or refund of original purchase price at manufacturers discretion" as an acceptable remedy instead of replacement.

[-] twinnie@feddit.uk 103 points 14 hours ago

At the bottom of the article it cites that they have the right to refund if they can’t repair or replace, but since they’ve shown plenty of stock in their own store they can replace. He also cites their own policy which reads “refund the then current market value of the Product”.

[-] malloc@lemmy.world 1 points 3 hours ago

I wonder if these repair companies that Samsung outsources to have internal metrics to keep payouts or replacements as low as possible.

Gaslight the customer into returning and agreeing to a "refund at original cost". Do this X number of times for contract bonuses or something.

[-] paper_moon@lemmy.world 67 points 14 hours ago* (last edited 13 hours ago)

Agreeing with you here, they probably had the last line there to save themselves money, as historically tech items lose value over time, so if you bought an ssd for $200, and 6 months later needed to be replaced or refunded, historically they can realistically offer you $150, as that would traditionally be the new market value after 6 months, but in today's timeline, now its apparently worth $900 and they probably don't want to pay that.

Samsung hurt itself in confusion

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this post was submitted on 11 Jun 2026
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