1052
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 11 Jun 2026
1052 points (100.0% liked)
Technology
85333 readers
3766 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related news or articles.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 3 years ago
MODERATORS
I'm rooting for him, but I also can't recall any warranty agreement that didn't include something along the lines of "or refund of original purchase price at manufacturers discretion" as an acceptable remedy instead of replacement.
At the bottom of the article it cites that they have the right to refund if they can’t repair or replace, but since they’ve shown plenty of stock in their own store they can replace. He also cites their own policy which reads “refund the then current market value of the Product”.
Agreeing with you here, they probably had the last line there to save themselves money, as historically tech items lose value over time, so if you bought an ssd for $200, and 6 months later needed to be replaced or refunded, historically they can realistically offer you $150, as that would traditionally be the new market value after 6 months, but in today's timeline, now its apparently worth $900 and they probably don't want to pay that.
Samsung hurt itself in confusion
And yet data center investors are running on the presentation of the hardware being used as not depreciating in value.
I wonder if these repair companies that Samsung outsources to have internal metrics to keep payouts or replacements as low as possible.
Gaslight the customer into returning and agreeing to a "refund at original cost". Do this X number of times for contract bonuses or something.
Thing is, original cost was usually higher than current market value. It's only recently that has started biting them in the ass.
Ah, but current market value of a BROKEN SSD is much lower, so....
Yeah I think it's a tall order, but I also don't have the impression that rossmann picks a fight without having a pretty good chance of winning.