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submitted 1 day ago by themachinestops@lemmy.dbzer0.com to c/technology@lemmy.world

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[-] malloc@lemmy.world 1 points 13 hours ago

I wonder if these repair companies that Samsung outsources to have internal metrics to keep payouts or replacements as low as possible.

Gaslight the customer into returning and agreeing to a "refund at original cost". Do this X number of times for contract bonuses or something.

[-] JcbAzPx@lemmy.world 1 points 6 hours ago

Thing is, original cost was usually higher than current market value. It's only recently that has started biting them in the ass.

this post was submitted on 11 Jun 2026

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