i bought some bullshit from amazon and left a ~~somewhat~~ pretty mean review because debugging it was super frustrating

the seller reached out and offered a refund, so i told them basically "no, it's ok, just address the concerns in my review. let me update my review to be less mean-spirited

i was pretty frustrated setting it up but it mostly works fine"

then they sent a message that had the "llm vibe", and the rest of the conversation went

Seller: You're right — we occasionally use LLM assistance for responses, but every message is reviewed to ensure accuracy and relevance to your concerns. We sincerely apologize if our previous replies dissatisfied you; this was our oversight.

Me: I am not simply dissatisfied. I will no longer communicate with your company and will update my review to note that you sent me synthetic text without my consent. Please do not reply to this message.

Seller: All our replies are genuine human-to-human communication with you, without using any synthetic text. It's possible our communication style gave you a different impression. We aim to better communicate with you and absolutely did not intend any offense. With every customer, we maintain a conscientious and responsible attitude in our communications.

Me: "we occasionally use LLM assistance for responses"
"without using any synthetic text"
pick one

are all promptfondlers this fucking dumb?