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submitted 11 months ago by ironsoap@lemmy.one to c/news@lemmy.world

"For most markets where DoorDash operates, customers are prompted to tip on the checkout screen, with a middle option already selected by default. If they want to, they can adjust the tip later from the status screen while awaiting their food, or even after it’s delivered. That’s changing today; while blaming New York City’s minimum wage increase for delivery workers, DoorDash announced that for “select markets, including New York City,” tipping is now exclusively a post-checkout option"

It seems so ridiculous given tipping fatigue, that DoorDash is making what should be a given sound like a negative.

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[-] ArtificialLink@yall.theatl.social 235 points 11 months ago

This is the way it should be everywhere. I'm sorry but tipping before the order is even delivered creates a fucked up incentive with the drivers and the people getting food. Especially when apps like DoorDash make it very apparent. Who tipped well before they even pick up food. The tip should always be rendered after service.

[-] aberrate_junior_beatnik@lemmy.world 201 points 11 months ago

The tip should be rendered never, people should be paid a living wage.

[-] andrewta@lemmy.world 31 points 11 months ago

close but not quite. Tips are given for excellent service. It's an extra added bonus for going above and beyond. It should not (and as far as I'm concerned) is not used to pay a person's base wage.

[-] ArtVandelay@lemmy.world 79 points 11 months ago

Minimum wage at restaurants in my state is $2.13 an hour. In such cases, it absolutely is used to pay someone's wages, which is fucked up, IMO.

[-] brygphilomena@lemmy.world 35 points 11 months ago

If a server' wage plus tip does not federal minimum wage, the business is required to make up the difference. I'm not saying the $7ish an hour federal minimum is a liveable wage.

What makes this extra stupid, is this means the first $5 or so each hour in tips only removes the obligation from the business owner and does nothing to help the server.

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[-] helenslunch@feddit.nl 23 points 11 months ago* (last edited 11 months ago)

It's an extra added bonus for going above and beyond.

That's simply not the way it works and you know it. It's been enshrined as a tenet of economics at this point.

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[-] 0110010001100010@lemmy.world 72 points 11 months ago

This has always annoyed me about food delivery services. Tips are supposed to be reflective of the service delivered. How can I know if that service is going to be good before a driver is even assigned to my order? Prompt after the delivery to add a tip.

Secondary note, if a company cannot pay their employees a living wage without tips than said company shouldn't exist. Nobody should have to rely on tips to...you know...exist.

[-] June@lemm.ee 12 points 11 months ago

So, I deliver for DoorDash from time to time, and it’s made me change how I view tipping in these apps.

I’m not tipping for quality of service (it’s hard to be ‘good’ vs ‘great’ on pick up, drive, drop off as a service, and if the driver manages to do that badly, DoorDash will make it right for you and ding the driver). Instead I’m tipping based on quantity of work, e.g., the distance I’m asking the driver to cover or the size/weight of the order if it’s something like groceries. While this is something that DoorDash should be doing, it’s not and is left to the customer to close the gap voluntarily.

DoorDash likes to act like they’re just connecting customers to people that want to make a delivery, but they’ve set up the system to feel like DoorDash is the service provider rather than the drivers. In reality, drivers should be setting their fees as independent contractors and DoorDash should only be providing the interface.

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[-] FartsWithAnAccent@lemmy.world 117 points 11 months ago

It should be: Let's pay people proper wages instead of tipping.

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[-] NMS@startrek.website 78 points 11 months ago* (last edited 11 months ago)

I'd be more satisfied if they just stopped calling them tips. They aren't a tip. Door Dash gives drivers about a $2.50 incentive to even bother looking at the orders that pop up, but it's up to them to decide whether to take the orders. So you're quietly negotiating with a complete stranger to go pick up some taco bell and bring it to your house at 3 a.m. it's a bid. Not a tip.

Calling it a tip is disingenuous and why a hell of a lot of people never "tip" at all.

Edit to add: The real abuse of their workers is that they talk out both sides of their mouth about how independent drivers are, but then they weight the system to punish drivers who don't take bad jobs. If that mess ended the service would improve for everyone on both sides of the order.

[-] June@lemm.ee 16 points 11 months ago

They’ve recently lowered the base pay to $2. I’ve had ‘offers’ pop up for $2 on a 10 mile delivery. If I were to accept that I’d be losing money on the delivery.

[-] Dark_Arc@social.packetloss.gg 10 points 11 months ago

I would actually be interested in using an app like this where it's truly a bid... Sounds interesting.

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[-] Surp@lemmy.world 72 points 11 months ago

I'm 100% for not tipping in USA. But the bastards that own the restaurants and company's won't pay these people what they deserve. Time for nationwide strike in the restaurant/food delivery industry imo.

[-] Rediphile@lemmy.ca 27 points 11 months ago

The reason they won't pay is specifically because people tip.

[-] C126@sh.itjust.works 7 points 11 months ago

Well, and people are willing to roll the dice and accept work where tipping is an essential part of their income.

[-] supamanc@lemm.ee 7 points 11 months ago

Forced to. People are forced into these jobs...

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[-] Tedesche@lemmy.world 12 points 11 months ago

Time for nationwide strike in the restaurant/food delivery industry imo.

That will never happen, because the truth is that these folks do make more from tips than they would from any sort of overall wage increase. Unfortunately, but not surprisingly, tip-receiving workers tend to favor the tipping system in my experience.

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[-] Zibitee@lemmy.world 9 points 11 months ago

I've been to restaurants with mandatory 20% tip included in the bill and let me tell you, I don't even know if I got service worthy of 10%. It seems to be more of a cultural problem though. Even when their salaries are covered, American restaurant service is pretty lackluster. Without the carrot on the stick, it doesn't seem like they're even willing to try.

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[-] phoneymouse@lemmy.world 42 points 11 months ago

I hate all these gig apps. Use them as little as possible.

[-] ExLisper@linux.community 16 points 11 months ago

Which is never. They don't provide anything you can't get with a tiny bit of effort.

[-] effward@lemmy.world 50 points 11 months ago

If you're drunk or stoned, it's much better to order some delivery than to drive anywhere.

Obviously you could plan ahead to avoid this, but I would rather have gig apps than impaired drivers on the road.

[-] ExLisper@linux.community 12 points 11 months ago

I have this alternative app called 'Phone'. It can do anything the gig apps do: order taxi, order food... that's pretty much it. "Yeah, but where I live all the good restaurants don't deliver any more, you have use gig apps". Yeah, and where I live they do because people don't use gig apps that much and everyone is happier. You were to lazy to call and now you have to deal with the shit apps. You made your bed...

[-] iopq@lemmy.world 21 points 11 months ago
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[-] AutistoMephisto@lemmy.world 8 points 11 months ago

You are being voted down by people like me who generally try to shun interaction with other people. I'm no misanthrope, but in my 30+ years of living I've not met many people I would always interact with when I have a choice.

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[-] pm_me_your_quackers@lemmy.world 31 points 11 months ago

I'm about it. They pay more wages and people should be tipping cash anyway. You don't know if doordash properly pays out tips

[-] aberrate_junior_beatnik@lemmy.world 28 points 11 months ago
[-] xkforce@lemmy.world 27 points 11 months ago

So they didn't and now pinky swear that they do now.

[-] lemmiter@lemm.ee 29 points 11 months ago

How is it not a thing everywhere? Great new feature. Very innovative. Now introduce it everywhere.

[-] theKalash@feddit.ch 27 points 11 months ago

Well, that's a positive development, though probably for the wrong reasons.

[-] LazaroFilm@lemmy.world 23 points 11 months ago

How is that a protest? That’s actually a good thing.

[-] HawlSera@lemm.ee 22 points 11 months ago

Tipping should be optional, a bonus for a good job. Not a subsidy for billionaires who can afford to pay their damn workers triple what they're making.

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[-] tsonfeir@lemm.ee 21 points 11 months ago

Pay your people so I don’t have to pay them.

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[-] fne8w2ah@lemmy.world 16 points 11 months ago

Fuck tipping but this is just DoorDash being petty.

[-] Jah348@lemm.ee 12 points 11 months ago

Ah man this company is being a real cunt and for that reason we should reduce wages.

... What? What is the goal?

[-] xkforce@lemmy.world 11 points 11 months ago

Shifting all of the cost of their employees on to you like any buisiness that can get away with it.

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[-] GiddyGap@lemm.ee 12 points 11 months ago

Just pay people a living wage. You know, like in other developed countries.

[-] MrJameGumb@lemmy.world 11 points 11 months ago* (last edited 11 months ago)

Well, it's a pretty ingenious way to get all the DoorDash drivers in Ny to quit I guess.

Was that their goal?

[-] xantoxis@lemmy.world 13 points 11 months ago

I don't get how this even benefits doordash. It wasn't costing doordash anything to route the customer's tip to the driver, was it? That money came directly from the customer, it didn't come out of the fees doordash collects. So whether or not the customer tips is immaterial to DD's bottom line, and this only hurts the drivers.

Why are they punishing the drivers for something the state did? Honestly vile.

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[-] angleangel@lemmy.dbzer0.com 8 points 11 months ago

Unless they weren’t averaging $17.96/hr before this happened, in which case they might stick around

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[-] rodneylives@kbin.social 9 points 11 months ago

I DoorDash regularly. I frequently get offers so low that it's not worth it in gas+time to deliver them. There's a chance that a lowball offer will tip me after the fact, sure, but it rarely happens, probably only one time in ten.

If the initial offer doesn't tip, and not just tip but enough to make it worth it relative to the travel distance and time, then I don't accept it. No experienced driver would, and no driver should.

[-] cm0002@lemmy.world 8 points 11 months ago

Yup same, my bare minimum was 9$ on the guaranteed screen so that worked out to about a 6.50$ tip from the customer (Assuming DDs totally reasonable 2.50$ base pay...)

Ofc I also maintained 1-2$/mile minimum (depending on my mood lol) so if you aren't within a couple miles that guaranteed order amount would need to increase accordingly.

DD should just call "tips" what they really are, a blind bid.

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[-] cosmicrookie@lemmy.world 8 points 11 months ago

Tipping fatique... Wtf..

[-] fiat_lux@kbin.social 8 points 11 months ago

So better minimum wage laws also encourage businesses to make their user experience less hostile to users? Nice.

Remember DoorDash's decision to change their interface to stop asking users for more money, when they inevitably point to their riders and say minimum wage laws have reduced their income. They knew the riders in the areas affected by better minimum wage would benefit greatly if they left the experience as it is, and they don't want that used as evidence in other states for their own minimum wage laws. This us why they haven't changed the interface for other states, where their riders are still living on as little as DoorDash can legally get away with paying.

[-] _number8_@lemmy.world 8 points 11 months ago

i mean i do hate tipping, it creates an uncomfortable power dynamic, having to sort of....'bribe' them like with these gig apps to get them to take your order sucks (versus like a proper pizza shop where you have 1st party guys who know the area and ups and downs of the job), menu prices and the shitty fees are already a joke, it's just miserable all around

but i'm sure the minimum wage increase is little esp in NYC - it probably just feels like it cancels out. overall there needs to be better reform on this. depending on tips sucks

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this post was submitted on 05 Dec 2023
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