I don't really know which community to post this in, I think this is the most relevant one?
I've recently spent a bit more time on lemmy.world and I have to say they don't seem super keen on removing trolls and transphobes, same for instances like lemmings.world.
The moderators seem to be perfectly aware of transphobic replies, vague threats, misinformation, and obvious trolling, yet they hardly remove any of the offending replies, and rarely if ever ban anyone. Certainly not often enough to make the network less toxic.
This post was mostly to vent, but I would also like to ask: when you report someone, who receives the report? Mods on my instance? The mods of the specific community I'm reporting from?
Sorry if this is the wrong place.
only places that care about banning transphobes are here, hexbear, and lemmygrad really. i mod c/traa on hexbear and how we deal with this is by having 26 fairly active trans mods. we spread the workload out on banning people, we usually have a response to ban within 5-30 minutes, sometimes its instantaneous. we care a lot about making sure as few people as possible see abusive material and to make sure even the mods have not many interactions by spreading the burden of dealing with transphobia out a ton.
i add pretty much anyone that is a trans socialist to the mod team if they ask. i dont like the idea of having a clique, it should be easy to join, i do semi regular asks if anyone wants to join
also, on top of our 26 mods, we have 15 admins that help with bans, a bit over half of whom are trans. which is about proportionate to the userbase
While I'm not personally a fan of hexbear or lemmygrad it sounds like you're doing a very good job with the moderation.