They aren't half as shady as every other AAA gaming company. These things are blown way out proportion and CIG is held to double standards. They have crunch time and NDAs for disgruntled assholes? Oh no, the world is over, this company is pure evil like none other! It's really not a big deal that this one refund has an NDA. Their others don't, so it's a weird thing, but to say this is proof of wrongdoing is fallacious grasping. To believe what Massively has to say about Star Citizen is like listening to what fox News has to say about Climate Change. Every little thing they can spin into making cig look bad they take, even things every other company does without issue. Hating SC gets way more engagement and ad revenue then almost any other kind of critical article in gaming. Just look at any post about SC on this community compared to others. It's insane. And I don't use that term lightly.