204
top 50 comments
sorted by: hot top controversial new old
[-] runner_g@piefed.blahaj.zone 20 points 14 hours ago

And they are 100% using AI to make the classifications. Last weekend I ordered a biscuit joiner and a pack of biscuits to go with it. The joiner got labeled a tool, and the biscuits got labeled "arts and crafts".

I hate this change so fucking much that as soon as it went into effect I spent a good 30 minutes looking around my account settings for a way to switch it back. Have you visited your Amazon account settings recently? It's a nightmare to try to find ANYTHING.

[-] Treczoks@lemmy.world 1 points 10 hours ago

Well, they don't need AI to fuck things up. That they could do way before that.

I once looked for an electronic part. I entered the part number, and got a crazy amount of irrelevant options listed, like female hygiene products, vases, clothing, and, somewhere in the list, the chip I was looking for.

Just for fun, I clicked some of those other articles and searched the page for the part number. No matches whatsoever. I don't understand what made that algorithm presenting completely irrelevant stuff when there was one article in the list that matched my search term.

[-] Treczoks@lemmy.world 4 points 10 hours ago

I currently have a different problem with Amazon. I ordered a graphics card four weeks ago. No high end thing, a simple one with a price tag of €132. They confirmed sending it, then something happened, and shipping was delayed. I got the offer to cancel my order. Nope. I want that card. That's why I ordered it. They currently have 10 of them in stock, but now priced €199. If I would cancel and order new i would have to pay the new price.

[-] billwashere@lemmy.world 4 points 9 hours ago

Yeah. Shit like this sorta reminds me of the reports I’ve been hearing about warranty replacements on drives. They don’t send you a replacement because that drive is worth twice what it was so they refund your money you originally paid. It’s almost like it’s turning into eBay and the highest bid.

[-] Octavio@piefed.social 21 points 15 hours ago

That's so weird. I haven't gotten any of these vague confirmation emails. Oh, that's right. I remember why. Because I don't buy a thing from that fucking oligarch's website.

[-] brianary@lemmy.zip 3 points 11 hours ago

Same, but it takes effort. Even when items aren't Amazon exclusives, Amazon still contractually requires the seller to give them the best price, so we all still pay the Amazon tax. Also, even if you order direct from the manufacturer's website (for the ones that still have a website instead of just a Facebook page), it's often shipped or fulfilled by Amazon. Or, if you find a decent alternative store like jet.com or woot.com, Amazon just buys them.

[-] Octavio@piefed.social 3 points 10 hours ago

I do this thing where if I need something, I go to a store and buy it. It has resulted in a lot less buying of useless stuff that I didn’t really need and ends up just taking up space. YMMV

[-] brianary@lemmy.zip 2 points 10 hours ago

I do that when I can, but local selection is often pretty limited.

[-] Octavio@piefed.social 1 points 1 hour ago

Fair enough and I'm sorry if I sounded judgy. I I know it doesn't apply to everyone, but I think a major reason for Amazon's success is that they've made acquiring things too convenient. A lot of people (I know I did) fall into the trap of over-consumption. I've come to conclude that spending my money ought to come with a little friction.

[-] megaman@discuss.tchncs.de 3 points 11 hours ago

Very proud of u

[-] Crozekiel@lemmy.zip 2 points 10 hours ago

Fuck amazon, but also this kinda sounds like the beginnings of ai companies fighting for control and I have a small sliver of hope that they will just destroy each other.

[-] artyom@piefed.social 45 points 1 day ago* (last edited 1 day ago)

I really wish more people would include short summaries in their posts so I don't have to read 12 paragraphs of bloat on a heavy webpage.

”As customers shop with us more frequently, including on their phones, and use the ‘Your Orders’ page in the Amazon app to get real-time, consolidated order details and delivery status, we’ve simplified several order-related emails to direct customers to our app and website for the latest information on their orders,” spokesperson Maxine Tagay said in an email. “This also reduces customer information shared outside the Amazon app and website to further improve customer privacy.”

In other words: It’s a way to hedge against the DoorDash problem by hiding the meaty information on Amazon’s properties, and to keep customers visiting the retailer directly.

Yet again it's another thing AI is ruining and another way for companies to claw back value for themselves at the expense of their users.

[-] WhiskyTangoFoxtrot@lemmy.world 8 points 23 hours ago

Does the article explain what the "DoorDash problem" is?

[-] ssladam@lemmy.world 8 points 13 hours ago

Not adequately. They simply say there's some vague "need" to get people to visit the app/site, but they don't outline WHY that's harmful to the company if people can get the information directly.

My guess? It's about data protection. Amazon doesn't want Google via gmail to learn exactly what you're buying. By holding it in house they can better target you than anyone else, and also sell this "high value data" to data brokers

[-] Wispy2891@lemmy.world 1 points 11 hours ago

They don't care about email scraping (which would be illegal)

They simply want people to install the app because it exfiltrates a lot of tasty data to them.

An email might "only" contain ab invisible image to track views and unique links for tracking clicks, while if the user opens the app they way more data.

From the APK I see they can get stuff like

  • All the contacts of the user, all email addresses and phone numbers
  • GPS location
  • Camera and photos
  • Microphone
  • Your phone number, your device IMEI and your unique advertising id, for cross tracking you better around other sites
  • Send push notifications for FOMO promotions like "OMG it's the last one buy now before it gets sold out!!!"
[-] Natanael@infosec.pub 1 points 10 hours ago

Most of this scraping (like Google indexing your emails) is legal if the user is informed (an in EU if they can disable it)

The team problem the article hints at iis doordash and Amazon claims the customer relationships and hides the customer from the real company that actually made the sale. They make themselves a middleman to displace others as much as possible and use their size to manipulate the market in their favor (like demanding higher margins than other retailers)

[-] artyom@piefed.social 1 points 22 hours ago
[-] queueBenSis@sh.itjust.works 2 points 22 hours ago

fuck amazon. i literally just built an email scraper so i can use this exact email as a way to understand where my disposable amazon spending is going. because of course they don’t offer any way to export your purchases to analyze your spending.

Amazon absolutely fucking sucks

[-] HuudaHarkiten@piefed.social 9 points 18 hours ago

For me its quite funny to discuss Amazon.. I live in a country where Amazon does operate, but its not a main thing at all. I dont think they even have their own delivery vans here, its all done via third parties because it doesnt make sense enough to have their own systems for the 43 people who use it.

Some time ago I was discussing Amazon with an American and said that I have never needed Amazon for anything in my life. Then they asked me "well where do you go when you need dog food, a new drill bit set and bathroom cleaning products" and I just said "to the shopping center 700m away from me?" I dont know if Americans have forgot that malls are a thing, or have malls disappeared from there completely, but based on that guys response, it was like I was talking about going to a different planet. Some people are way too deep into these things... Its pretty concerning, in my opinion.

[-] content_educator_94@thelemmy.club 4 points 12 hours ago* (last edited 5 hours ago)

I mean I'm an American. Shit I live in Florida, that's like the pinnacle of American madness to some extent.

My answer to where I would acquire that assortment of random items you mentioned?

Walmart dude! Never Amazon. What the fuck! Lol

We have a mall near me but it is dying and half empty, Walmart and Target and Costco etc are what fills the need for "Mall/shopping center."

The rise of online shopping essentially helped accelerate the decline of malls in the traditional sense.

They would end up withering away during the fallout of the recession in the late 2000's, the geographic distance an high cost of gas, along with the ridiculous pics gaulging malls were doing contributed as well

We totally have strip malls and big box stores

"Shopping centers"

The funny thing is that a huge problem with online shopping is something people swore Amazon had gotten past, the inability to gauge the quality of the item before buying has come back in full force, people are just so used to garbage materials when buying in Amazon they don't realize it now

[-] HuudaHarkiten@piefed.social 3 points 11 hours ago

Its funny how "little" things like a shopping mall can be so different. In America, they are usually places you drive your vehicle to, spend the day (or something close to that nature, I've been lead to understand). Over here, theres one huge shopping mall (I think its like 1 kilometer long and 400m wide or something silly like that), it has a giant car park, its right next to the motorway, its in the middle of nothing, theres no housing close by, the only thing is a Lidl on the other side of the street and some car shops. But other than that, its "in the middle of nowhere". Its about 10-15 minute drive from the nearest city. Its very easy to get to with a car. The mall has been struggling since day one. Sure, during Christmas shopping its full and whatnot, but outside any sales campaigns or events, its pretty quiet. I know, because I used to stop there for a coffee and bun, when I was driving trucks, and I liked places that were quiet. I even joked about it with the coffee shop owner, she said "well, for the sake of my wallet, I do hope you stop coming here" and I wished the same for her. Sadly I stopped going there for unrelated reasons and the café had to close because of lack of customers.

Anyway.. The city that is close to the out-of-the-way shopping mall, has like 4 shopping malls in the center, all thriving. The newest one was built a few years ago and is a great success. All because the center of the city is extremely accessible with public transport and its walkable. You can walk from one mall to the other in like 4-10 minutes. You have all the shops you need within a 20 minute walking radius. And you dont need to drive your car anywhere, you can enjoy the benefits of the city, you can go have a picnic... Malls that you have to drive to are just silly in my opinion lol.

The funny thing is that a huge problem with online shopping people swore Amazon had gotten past, the inability to gauge the quality of the item before buying has come back in full force, people are just so used to garbage materials when buying in Amazon they don’t realize it now

This is the main reason I just cant deal with online shopping. I don't care if the shop has a excellent return policy or whatever. If I have to walk to the post office to mail the package back, I might as well walk to the shop that sells the thing in the first place, choose one that is not damaged or defective and live happily ever after.

[-] Natanael@infosec.pub 1 points 9 hours ago

My city has a lot of malls, several which are quite large by European standards, and they're all thriving except the one (there's always one), and this isn't even a big city by the same European standards. But it's a walkable one with a lot of foot traffic, and two of them are just next to train stations.

[-] Romkslrqusz@lemmy.zip 44 points 1 day ago

I hate this.

I’ve always kept my “ordered” and “delivered” emails in order to have a searchable database of what I ordered and when.

Without the item name, making that discovery is a lot more challenging.

[-] Zarobi@aussie.zone 7 points 1 day ago

Yeah I used it to manage my finances. In my banking app it just shows up as:
Amazon $24
Amazon $12
Amazon $16

Before, I checked the emails to label and tag the transactions according to what they actually were: electronics, furniture, etc. Now I have to log in and track down that one hidden page that splits your purchases into actual transactions instead of one infinite scrolling list of items, because Amazon will group the purchases seemingly arbitrarily based on it's own shipping algorithm.

They made the entire UX hostile just to spite A.I. users. Not the first time they've done something similar; I'm getting pretty tired of their shit. In fact, I think I'm going to try some alternatives in my country and see if they're better to use.

[-] frongt@lemmy.zip 11 points 1 day ago

Same. Pretty often I want to pull up the specs on some computer part, but these days nothing is clearly labeled with a part number. I don't think my motherboard has one at all, certainly none where I can see. I would just search my email for "motherboard" and the most recent result was probably the one I wanted.

[-] WhatAmLemmy@lemmy.world 6 points 23 hours ago

Ever since I realised that corporations are allowed to engage in fraud, and a litany of other crimes, without consequence I started archiving things directly using a combination of the SingleFile browser extension and full page screenshots, placing them in a web-archive folder.

Every time I purchase anything I save the product listing and order page, along with all associated info, naming all files based on the date of the purchase; the larger the purchase the more I'll save (product page, warranty, user manuals, etc), and sometimes even a note.md file to document specifics (filter changes, spare parts and part numbers, etc).

I also use this method to snapshot various account pages or interactions like web chat; pretty much anything that future me could possibly need to reference.

It comes in handy extremely often.

[-] LadyMeow 46 points 1 day ago

Sees headline: is it ai?

Sees uri: looks like it.

Reads article: what can I say but yikes.

In May Google unveiled a shopping cart that works across various merchants that would eventually be integrated into Gmail as well,

No thanks, sounds like a privacy nightmare. Not to mention probably pushing for more consumerism, which no thanks to that too.

Amazon has also been plugging away at AI-powered shopping features of its own, like price tracking and automatic purchasing. Alexa for Shopping is built into the Amazon app, and shoppers can query the chatbot for product recommendations and comparisons

Yes, let’s let the hallucinating plagiarism machine buy stuff and recommend stuff and track pricing data. Oh, did I mention the planet killing chat box is owned by Amazon, the place that makes money on selling you shit? what can possibly go wrong??

[-] bedwyr@piefed.ca 2 points 14 hours ago

AI won't help for pricing anyway because the company actively tries to get you to buy the less quality more expensive products, as outlined in a John Oliver episode.

[-] LadyMeow 2 points 12 hours ago

Oh no, doesn’t help you for pricing. The company! To figure out just how much they can charge for just how shitty a thing!

[-] bedwyr@piefed.ca 2 points 2 hours ago

Yeah sorry I knew that, obviously it does help pricing, their pricing, dynamic pricing coming to you soon!

CCTV cameras will know who everyone is and digital tags can give a price based on their metrics, or online with different prices. It's already started. Consumer Reports outed Instacart for doing it online already, a firm that operates shopping carts on multiple websites as a vendor.

I think this is the article: https://www.consumerreports.org/money/questionable-business-practices/instacart-ai-pricing-experiment-inflating-grocery-bills-a1142182490/

The future fucking sucks.

[-] ironhydroxide@sh.itjust.works 13 points 1 day ago

Let alone the predictive pricing. "Oh you usually run out of shampoo mid month? Well guess what, shampoo prices double on the 10th and just happen to drop back down on the 25th. "

[-] atrielienz@lemmy.world 5 points 1 day ago

Google has had a feature variant of this since at least 2014. Back when Google Now was a thing (before LLM's took off) there was a significant outcry about privacy because Google was scraping your emails to tell you when your packages shipped and when they would be delivered, to remind you when your flight was and what time you needed to leave for the airport and if your gate changed etc.

The thing that bothers me about this is, at that point it could be a opt in thing (on the email providers side), and it shouldn't be up to Amazon to use "customer protection" as a reason to enshittify their services so that they can continue to be anti-competitive.

[-] Natanael@infosec.pub 1 points 10 hours ago

"the user is signing in with an email address from a company whose terms they accepted - let's get in the way and tell the user only we get to do those things"

[-] Zarobi@aussie.zone 2 points 1 day ago

*Gives A.I. agent access to credit card*

I need a tungsten cube

[-] pelespirit@sh.itjust.works 29 points 1 day ago

Lmao, Amazon is worried that google and all the other competitors will scrape their information and make money off it. "Yes AI is amazing, but not like thaaaaaaat!" They're trying to out dirty each other.

[-] ThePantser@sh.itjust.works 10 points 1 day ago

Thats what I was thinking, since now they all compete against each other we can expect everything to get shittier as more walled gardens go up.

[-] CmdrShepard49@sh.itjust.works 7 points 1 day ago

Which is stupid because it's the equivalent of saying "you can't send someone to Walmart to buy an item for you. That should be illegal!"

[-] Bebopalouie@lemmy.ca 10 points 1 day ago

What about when you purchase an item and then 24 hours later, you get an email to purchase the item you’ve already purchased.

[-] tal@lemmy.today 3 points 1 day ago

They could let users register a PGP pubkey and encrypt their emails, which would also avoid third parties harvesting data from them.

[-] eager_eagle@lemmy.world 5 points 1 day ago

I've wondered that for years, email was/is a privacy nightmare even before google got in the way. I wish more companies reconsidered what they're sending via email.

[-] Malyca@lemmy.zip 2 points 1 day ago

Trying to get people on the app?

[-] paraphrand@lemmy.world 8 points 1 day ago

Nah. Trying to keep our order histories away from competitors and analysis.

[-] Jerry@feddit.online 2 points 1 day ago

I don't see this in my case. All the emails that I get show the actual product.

[-] Smug_Marmot@lemmy.zip 10 points 1 day ago

I've started getting these. Its a little odd. The latest one I received told me it shipped "2 camera and 1 kitchen item". The camera items were a baby monitor and a mount for the baby camera and the kitchen item were coffee filters. So I guess it's accurate but kind of a useless description.

[-] toynbee@piefed.social 4 points 1 day ago

I recently ordered a wall adapter and the associated cable.

Amazon emailed me to confirm my order of two wireless items.

[-] TVA@thebrainbin.org 2 points 1 day ago

Yeah, I've made a rule that just marks them as read and archives the. right away, no point seeing them at all when they're so useless.

[-] civ@lemmy.civl.cc 2 points 1 day ago

Same, I'm not sure who thought this was actually going to be helpful. Instead it just means I need to figure out exactly which item it's talking about in the email

[-] frongt@lemmy.zip 1 points 1 day ago

Maybe it was a privacy thing? Like they don't want to put "we shipped your ENORMOUS DILDO" in the subject and body of the email.

Or for a more reasonable example, stuff like contraceptives to people in places with repressive governments like Kansas.

[-] chisel@piefed.social 4 points 1 day ago

They don't want Google having access to all of the juicy customer behavior/interests and product pricing information. Any privacy benefit for end users is purely coincidental, but very welcome. Though, I'd hope anyone that cares about privacy even a little bit is staying far away Gmail and others like it.

this post was submitted on 18 Aug 2026
204 points (100.0% liked)

Technology

87350 readers
3216 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related news or articles.
  3. Be excellent to each other!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
  9. Check for duplicates before posting, duplicates may be removed
  10. Accounts 7 days and younger will have their posts automatically removed.

Approved Bots


founded 3 years ago
MODERATORS