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Microsoft loses Brazilian court case after telling hacked Xbox user to re-purchase games (www.tomshardware.com)
submitted 9 hours ago by VetOfTheSeas@discuss.online to c/games@lemmy.world
14 comments fedilink hide all child comments

A Brazilian gamer who lost his Microsoft account and all his digital games has won a court order forcing the company to hand it all back, after support staff told him to simply repurchase his library. The user, who posts as Ordo_Liberal on Reddit, shared a screenshot of a small-claims ruling in the Xbox subreddit that gives Microsoft 15 days to restore access or face fines and roughly $400 (R$2,000) in damages. He said the account had two-factor authentication enabled when it was flagged and permanently suspended, and that none of Microsoft's recovery options allowed him to regain access before he filed his lawsuit.

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[-] Katana314@lemmy.world 30 points 6 hours ago

To his credit, I seriously never thought console holders would be THAT hostile about purchases. Up until now, the “Sony might delete your digital games” line was always a phantom theoretical.

This suggests they’re capitalizing on the financial benefits of having low account security. Not a good look for their profit motives.

[-] new_guy@lemmy.world 16 points 5 hours ago

There's a brazilian congresswoman also fighting against Sony's and Nintendo's anti consumerist policies

https://rollingstone.com.br/guia-game/deputada-erika-hilton-aciona-senacon-contra-a-sony-apos-anuncio-do-fim-dos-jogos-fisicos-no-playstation/

[-] AceFuzzLord@lemmy.zip 14 points 5 hours ago

Oh boy restore account access or face probably drop in the bucket fines and $400 ( R$2000 ) in damages. I think I know which way macrohard is gonna go.

[-] FearMeAndDecay@literature.cafe 3 points 5 hours ago

Hopefully the $400 (R$2000) is an overestimation if they go that route. But while I don’t doubt that they’d happily pay a bit of money once to keep being scum bags, if this happens repeatedly, with many users’ accounts around the world then they’ll be forced to actually give the accounts back or it’ll add up fast. Hopefully, this was just a one-off of them being assholes (it won’t be but we can dream)

[-] iamthetot@piefed.ca 21 points 7 hours ago

Awesome win for that user.

[-] SpikesOtherDog@ani.social 70 points 8 hours ago

They would have lost nothing fixing his account in the first place.

[-] DupaCycki@lemmy.world 54 points 8 hours ago

🤓 You see, according to economics that's actually not true. Microsoft would have lost the potential gains from the person repurchasing all of their lost games + new ones. Any good business should base their strategy on potential gains. Losing potential gains is technically a loss, and so the gamer should cover them. Microsoft is not a charity and cannot give away games just because someone shared their password. /s

[-] StitchInTime@piefed.social 31 points 7 hours ago

I see you have an MBA. I’m impressed by your business sense and wish to follow you on LinkedIn.

[-] NOT_RICK@lemmy.world 17 points 7 hours ago* (last edited 2 hours ago)

Here’s what depriving consumers of their legally purchased digital goods has taught me about B2B sales

[-] RightHandOfIkaros@lemmy.world 7 points 8 hours ago

I am pretty sure most business financial experts would say this unironically.

Obviously they also know they are ethically wrong to do this since in this case it isnt the customer's fault. Also $400 USD is such a tiny expense to a business like Microsoft, I dont see how they couldn't just comp it. He already paid for them before, so effectively moving the 1s and 0s to a new account will cost them next to nothing, way less than $400.

[-] KC_Royalz@lemmy.world 5 points 8 hours ago

No need for the /s

[-] SpikesOtherDog@ani.social 9 points 8 hours ago

I have been torn apart for cheeky comments even with an /s.

[-] iatenine@piefed.social 9 points 6 hours ago

Long term, this is good for all the media companies trying to go all digital as well whether they'll admit it or not

[-] Default_Defect@anarchist.nexus 8 points 7 hours ago

A Brazilian court cases sounds like a lot.

this post was submitted on 11 Jul 2026
279 points (100.0% liked)

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