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submitted 11 months ago by BrikoX@lemmy.zip to c/antiwork@lemmy.ml

We dug into how American tipping culture got so broken, and the fight to fix it.

It turns out that your tips are subsidizing the payrolls of multi-billion dollar chains, while they pay their workers under minimum wage.

It's a system rooted in slavery, and pushed by a wealthy restaurant owners onto the rest of us.

But there's a growing movement to change it.

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[-] halfempty@kbin.social 50 points 11 months ago

How about just paying food service workers a living wage, so that tipping isn't critical for basic survival?

[-] hdnsmbt@lemmy.world 12 points 11 months ago

No no, don't you know that it is your responsibility as a customer to make sure other people's employees make enough money to live? What are you, some kind of europoor?

[-] guyrocket@kbin.social 35 points 11 months ago* (last edited 11 months ago)

People that get tips should make at least minimum wage like everyone else. The employer should not get to pay less because someone gets a tip.

I always try to tip in cash. First so the person getting the tip can decide if they want to declare it as income. Second so it goes where I intend it to go.

20% is a good tip. More is not necessary.

I always decline tipping on the screens.

Never pre-tip. Tipping should always happen after service. You won't get a refund on that tip if the service is bad.

Edit: A word

[-] iheartneopets@lemm.ee 12 points 11 months ago

My fear of not tipping before I get my food/product is the fear of a resentful employee tampering with it before I get it. So then I'm left in a situation of feeling like my food is being held hostage if I don't give a tip. It really feels like a shakedown, and I don't appreciate it. It has made me stop frequenting places that ask for a tip before I even get my food.

[-] rgb3x3@beehaw.org 4 points 11 months ago* (last edited 11 months ago)

That doesn't happen. The companies want you to think that happens, but anywhere that you're tipping before receiving service is a place with employees that don't get paid in tips individually. It's either split evenly or the owner takes a large cut of what you "tip." So the employees really don't care enough to fuck with your food, which could get them fired or prosecuted.

Tips like that are an excuse for the owners not to pay their employees a fair wage and tell them during hiring they could make "up to x" amount.

[-] kofe@lemmy.ml 2 points 11 months ago

Gentle request to still tip if you think service was bad. The employee could be having a bad day, something could be out of their hands, or even if they're just a shitty worker, they can be let go after enough fuck ups. Denying someone their tip because you think it was "bad service" is part of that bullshit master-slave dynamic. Normal employers can't deny wages if someone shows up and doesn't do the work - they have to be fired or sent home

[-] hdnsmbt@lemmy.world 13 points 11 months ago

Gentle request to pay employees properly instead of shifting that burden to the customer and laughing on top of the pile of money you saved.

Denying someone their tip because the service was bad is the exact purpose of a tip. Making it anything else is exclusively helping shitty employers and literally no-one else.

[-] kofe@lemmy.ml 1 points 11 months ago* (last edited 11 months ago)

Yeah, and tips are the thing shifting burden onto customers...so denying servers or whoever a tip as long as that system is in place just hurts employees, not employers. If you want to hurt employers then help employees unionize. They kinda need tips to build emergency funds and shit during that process, unless you want to go the route of voting unions as requirements in the meantime?

Edit: you could also not go to stores that rely on it to begin with

[-] pixelscript@lemmy.ml 3 points 11 months ago* (last edited 11 months ago)

You're seriously suggesting that the way we end tipping culture is to tip everyone even more for an indeterminate duration of time so the employees receiving those tips can... save up for strike funds to strike against tipped wages...?

If customers tipped so well that employees could make that kind of money, no one would be striking to end it. All you would have accomplished by this is twisting the arms of customers even harder than before. This is the exact opposite outcome everyone downvoting you is seeking.

If I'm being frank, I think the only way to truly rip off this bandage for good is to stop tipping, and squeezing employees. Make these jobs so unpalatable to work at that no one will willingly take one. Starve the employers that normalize subminimum wage of their labor pool, and either force them to adapt and offer living wages or drive their unviable business models out of business.

Of course, that solution is horrendously machiavellian, requiring that things get much worse before they get better. Far worse than any human with a drop of empathy would allow. So, yeah, while I do think it's the most realistic answer, it's obviously a bad answer.

The next best thing for customers to do is simply not give these places business, as you suggested in your edit. That's my strategy right now. I do tip at expected rates when I am in such places, because I'm not an asshole, but I minimize my trips to them as much as possible.

More unions sounds like a great idea! It's the less machiavellian and more organized version of the "drive the ones that don't comply out of business" idea. I'm all in. But it's unclear exactly how random passing customers should help create unions. All I can note is that expecting us to give more patronage to the business that has every incentive to bust the would-be union while also stopgapping one of the major issues that would drive the formation of the union in the first place by tipping harder is probably not the way.

[-] hdnsmbt@lemmy.world 2 points 11 months ago

It doesn't matter who I hurt by not tipping. It matters that I help shitty employers keep up a shitty system if I do. Employees are being hurt whether I tip or not. But my money will not go into some exploitative asshole's pocket, regardless of your appeals to emotion.

You're telling me, the customer, that I should help the employees unionize? Are you all up to date with the respective responsibilities of parties here? I believe it's the employees who should drive unionization, not customers who are entirely unable to do anything about it.

Also, was the suggestion that tips go into emergency funds meant seriously? Do you know how unions and emergency funds operate?

Most businesses don't advocate that they're exploiting their employees, so your suggestion to just "not go to stores that rely on it" falls a bit flat.

[-] guyrocket@kbin.social 2 points 11 months ago

I think a minimum tip is a great idea.

[-] kofe@lemmy.ml 7 points 11 months ago

Well, ideally employers just pay enough so it isn't pushed onto customers.

[-] Sentenial@beehaw.org 3 points 11 months ago

Maybe even just call it a service charge like other places in the world.

[-] squiblet@kbin.social 2 points 11 months ago

I’ve seen people too because their food came out slowly, even if it was hot then they got it… which is entirely beyond the control of the server, except if perhaps they lagged on turning in the order. Pretty lame if the place is just slammed and they end up doing twice the work for the same amount of tips.

[-] callouscomic@lemm.ee 1 points 11 months ago

How pathetic. So much mental gymnastics here to justify it all and avoid admitting that tipping to begin with is the problem.

[-] MalReynolds@slrpnk.net 33 points 11 months ago

Speaking for the rest of the world, who are saner, F%$^ your US uber etc software trying to normalise this toxic BS 'culture' in other countries.

[-] queermunist@lemmy.ml 13 points 11 months ago* (last edited 11 months ago)

Tip generously or stay home.

Preferably just stay home and stop giving money to this industry.

[-] Bonskreeskreeskree@lemmy.world 15 points 11 months ago

Customers unable to give their money to a business due to understaffing as a result of shit wages and people refusing to tip sends a much stronger message

[-] queermunist@lemmy.ml 4 points 11 months ago* (last edited 11 months ago)

No it doesn't. It just hurts the workers.

Customers refusing to do business sends a message. If you still give the business your money they don't give a fuck if their workers get tips.

[-] hdnsmbt@lemmy.world 5 points 11 months ago

And subsidising shit wages just helps employers keep up a shitty system that only they benefit from. Sorry if this sucks but maybe some workers should get behind this idea as well instead of always playing victim.

[-] queermunist@lemmy.ml 6 points 11 months ago

So stop going to places that expect tips! You don't have to use these services. Just stop.

You just want to have your treats and give up nothing and pretend like you're helping.

[-] hdnsmbt@lemmy.world 3 points 11 months ago

Okay, thanks for the advice but I already don't frequent businesses that exploit their employees and you have no reason to assume I do.

You made the assumption I do just so you could get a snarky remark in, not to make a meaningful counterpoint.

[-] queermunist@lemmy.ml 1 points 11 months ago

I'm sure you don't 🤫

But what I said applies to everyone - just refuse to do business with these places. Don't give them your money and then refuse to tip. That's psychotic lol

[-] hdnsmbt@lemmy.world 2 points 11 months ago

Yes, your incredulity certainly makes your argument much stronger. But postulating obvious platitudes is what really drives your point home.

[-] queermunist@lemmy.ml 1 points 11 months ago* (last edited 11 months ago)

I make it a habit to never believe anyone on the internet.

[-] hdnsmbt@lemmy.world 1 points 11 months ago

Good on you. Is accusing people you "never believe" of lying part of that habit?

[-] queermunist@lemmy.ml 1 points 11 months ago

If I don't believe the things you say then, by definition, I am assuming you are lying.

It's not personal. That's just the internet - people lie.

[-] hdnsmbt@lemmy.world 1 points 11 months ago

Wow, that's so deep, you are so profound!

Except it's complete bullshit, isn't it? Believing something is entirely different from accusing someone of something but a great philosopher like you is surely aware of that, right?

You made up a stupid principle on the spot after being called out for talking bullshit because you couldn't find a suitable counter argument. It's neither personal nor the internet, it's your weak attempt of worming out of something dumb you said. Don't worry, I was 15 once, I remember what it feels like. Your brain just isn't there yet.

Now kindly go troll elsewhere.

[-] anothermember@beehaw.org 1 points 11 months ago

How about not tipping? I'm not American so maybe I misunderstand something, but it seems to me the obvious way to get rid of tipping culture is for lots of people agree to not tip - then employers would be forced to increase wages. It's voluntary isn't it?

[-] queermunist@lemmy.ml 2 points 11 months ago* (last edited 11 months ago)

By not tipping you're just punishing the workers. The employer still gets your money.

And in my state when restaurants started to struggle to find workers they just legalized child labor. Now kids as young as 14 can work for tips.

Just stop going to these businesses.

[-] anothermember@beehaw.org 3 points 11 months ago

In the short term it might, but ultimately the moral burden is on the employers, it shouldn't be pushed on to the customers. Stop going to those businesses is fine as well but I think it would have the same effect.

[-] queermunist@lemmy.ml 2 points 11 months ago* (last edited 11 months ago)

If you stop going to those businesses you aren't partaking in the exploitation of workers, and furthermore, you aren't literally giving money to the exploiters.

From the worker's perspective there's quite a difference between "I didn't make tips today because no one came to our business" and "I didn't make tips today and still had to work my ass off to serve no-tip customers".

From the employer's perspective, too, there's a difference between "I can't find anyone to work for poverty wages without tips" and "I can't find anyone to buy my shit" even if both result in their business collapsing.

You aren't going to change Applebee's from the inside.

[-] anothermember@beehaw.org 2 points 11 months ago

Well like I said, I'm not American so it's not really my battle anyway. I've only heared about the broken tipping culture in the US, and it always surprises me that threads complaining about it are often still filled up with comments like "but make sure you still tip generously" when that sounds like the most counter-productive thing you can do to deal with the problem. That's the extent of my observation.

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[-] callouscomic@lemm.ee 2 points 11 months ago

Haha, you're punishing the workers by not tipping, so therefore don't go at all .... which, is also not tipping.

Genius!

I'm not defending tipping, just laughing at ridiculous statements.

[-] queermunist@lemmy.ml 1 points 11 months ago

The point is to punish the employer dude

[-] callouscomic@lemm.ee 2 points 11 months ago

We have too many morons who justify tipping and participate in it.

[-] darkseer@lemmy.world 9 points 11 months ago

It always amazes me how business owners are portrayed as greedy monsters instead of the pants pissing cowards they most likely are. If you need to raise the prices of your products to give your employees good wages, do it. And customers need to understand that better paid employees means higher prices.

[-] BrikoX@lemmy.zip 10 points 11 months ago

That's the thing. They don't need to raise the prices to be able to give good wages, they just bribed all the politiciants to make restaurants to be excluded from minium wage requirement to able to pocket all the money themselves.

[-] darkseer@lemmy.world 1 points 11 months ago

You make it sound like they're pocketing millions a week, when the typical profit margins for restaurants are less than 5% and max out at 10%.

[-] BrikoX@lemmy.zip 1 points 11 months ago
[-] darkseer@lemmy.world 1 points 11 months ago

Fifty seven million over 22 years is pretty tame. Especially considering that the National Restaurant Association has forty thousand members. It would have only taken about seventy dollars a year per member to get to that total.

[-] BrikoX@lemmy.zip 1 points 11 months ago* (last edited 11 months ago)

First of all, OpenSecrets only list public money as dark money is by definition not known. Secondly, they literally have the best deal possible so they have no reason to spend more money now. They are the only sector that has an exemption from minimum wage laws.

Whatever way you may want to present it they have enough money to pay fair wages. And if they didn't they should close as not viable business venture.

[-] darkseer@lemmy.world 1 points 11 months ago

Yet, they shouldn't raise their menu prices because they should have enough money to cover additional wages? With a 5% profit margin? By your reckoning every restaurant in America should be out of business. Yet, you also want our restaurants to follow the European model which serve smaller portions at higher prices. I've said this before and I will say it again. The ills of the US corporations can be laid at the feet of the consumer. CEOs get extremely large salaries and bonuses because they're the scapegoat. Consumers were satisfied with one person taking the blame for a systemic problem that would most likely continue after the poor bastard was fired, but hey at least the company heard you. Small wages for employees? Consumers won't shop here unless we offer what they want for the cheapest price. Even when certain restaurants offered more transparency for why it costs more consumers complain about having to pay for such things as employee healthcare.

[-] BrikoX@lemmy.zip 1 points 11 months ago

Yet, they shouldn’t raise their menu prices because they should have enough money to cover additional wages? With a 5% profit margin?

I'm not sure where are taking that 5% as it's around 15% in 2023 and double or triple that for franchises.

By your reckoning every restaurant in America should be out of business.

No, but they should re-evaluate their business if they can't afford to pay a fair wage for their employees like every other business on the planet. There are plenty of other sectors that operate on lower margines yet they manage to pair their employees fair wage without subsidizing it with tips.

Yet, you also want our restaurants to follow the European model which serve smaller portions at higher prices.

While it's true that our US portions are typically larger the prices are also a lot higher. The same type of dinner in Europe on average costs around 3 times less while being 30% smaller. So this argument is pure nonsense.

The ills of the US corporations can be laid at the feet of the consumer. CEOs get extremely large salaries and bonuses because they’re the scapegoat.

No I'll lay it where it belongs. At the feet of NRA and their lobbying. Like I mentioned previously, restaurants are the only sector that is exempt from the minimum wage laws. That is insane and it's nice to see it starting to get reversed in multiple states. By the way, the same CEOs privately admit that their profit margins increased in states where minimum wage requirements were introduced...

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[-] callouscomic@lemm.ee 7 points 11 months ago

It was never not broken. It's always been broken and flawed. It simply went from bad to worse and SUDDENLY people wake up and realize it was stupid all along. The fact people ever bought into tipping of any kind and felt it was justifiable is pathetic. Anyone who defends tipping is an idiot. Paying fair wages, expecting the same service every time, and having clear prices makes way too much sense to ignore. Tipping has variability that makes no sense and is not justified.

[-] HootinNHollerin@sh.itjust.works 2 points 9 months ago* (last edited 9 months ago)

I’ve started giving 1 star review for anyplace that asks for tip for preorder before I’ve even received anything or for drive thru. Please join me… They use shame and guilt as a weapon. We can also.

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this post was submitted on 01 Oct 2023
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