I'm not sure how you can make the points you make, and still call it a "generally brilliant solution"

The entire point of this system - like anything a giant company like Hertz does - is not to be fair to the customer. The point is to screw the customer over to make money.

Not allowing human employees to challenge the incorrect AI decision is very intentional, because it defers your complaint to a later time when you have to phone customer support.

This means you no longer have the persuasion power of being there in person at the time of the assessment, with the car still there too, and means you have to muster the time and effort to call customer services - which they are hoping you won't bother doing. Even if you do call, CS hold all the cards at that point and can easily swerve you over the phone.

It's all part of the business strategy.

Isn't this the same company that called the police on legitimate customers after they messed up the paperwork?

They charged me for a broken windshield, which I paid and then wouldn't provide me a receipt for my insurance company. Then to top it off, they turned me into a collections agency because they said I didn't pay for the windshield. I will never rent from them again.

And I will take this as my cue to mention that Hertz, Dollar and Thrifty are all the same company and they will each of them take every opportunity possible to fuck you.

Nestle products (and sub companies)

That's a tall order. And just to be clear, not saying we should just give up against those numbers. It's not an all-or-nothing situation.

It's also the other way around. What was called AI in the past is now called bots. Simple algorithms that approximate the appearance of intelligence like even the earliest chess engines, for instance, were also called AI.

What was AI 50 years ago is now AGI,

You’re not wrong, but that’s also a bit misleading. “AI” is all-encompassing while terms like AGI and ASI are subsets. From the 1950s onward AI was expected to evolve quickly as computing evolved, that never happened. Instead, AI mostly topped out with decision trees, like those used for AI in videogames. ML pried the field back open, but not in the ways we expected.

AGI and ASI were coined in the early 2000s to set apart the goal of human-level intelligence from other kinds of AI like videogame AI. This is a natural result of the field advancing in unexpected, divergent directions. It’s not meant to move the goal post, but to clarify future goals against past progress.

It is entirely possible that we develop multiple approaches to AGI that necessitate new terminology to differentiate them. It’s the nature of all evolution, including technology and language.

He's already done 3 that I know of

https://youtu.be/ZFvUiA5D3rc

https://youtu.be/T8X2LWsIxfA

https://youtu.be/kGgPEIv65pU

just wait till they start denying health insurance with it

I'm sorry ma'am I know you're upset, but the AI said it's not covered. The AI is numbers, and numbers don't lie.

Oh, this is a thing. It's called an accountability sink.

There is a really interesting book called the unaccountability machine by Rory Sutherland (if my memory is working). Worth a read

You should also ask for a copy of the pictures or videos it takes while scanning so you can reference when returning.

Just spit balling here, but they probably tune the AI for different thresholds between return and rent out so that they can rake in the damage fees for things that "weren't there" during the first AI scan.

Yup intentionally using dogy tools to extract more money from people under false pretenses, at this point I'm boycotting any company that claims to use AI, fuck em all

Those do exactly what they're supposed to do. They're even explicitly advertised as providing new revenue streams.

Hertz has also called the cops on their customers for a variety of asinine reasons.

I steer clear of them and Enterprise (Enterprise has been working the whole shaft for ICE).

I've had a lot of good recent experiences with Enterprise (in the US). There's some interesting services like Turo, but I can't bring myself to try it yet. Weirdly too personal being other people's cars.

I recently used Avis, they were totally cromulent.

I rent through Costco and try to pick Alamo when possible. Avis is decent but they often share a line with Budget which can take forever.

I’m not a loyalty member of any brand for reference.

SIXT and TURO. Maybe price out renting the big truck from Lowe's/home depot. Or a haul. Both might be cheaper than hertz/enterprise depending on your area.

Except they are using computer vision, not an LLM