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Another Redditor gives up on Lemmy due to signup issues (old.reddit.com)

submitted 6 days ago by threelonmusketeers@sh.itjust.works to c/fedibridge@lemmy.dbzer0.com

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https://old.reddit.com/r/50501/comments/1jg6r8o/reddit_isnt_safe/mj6qhaw/?context=10000

Already signed up. Got the login verification email, followed through and did the security thing, “type the word from our sidebar below” passed all that and can not login.

I appreciate that but don’t bother. I tried with the instance listed in this post and still got the same login issues even after receiving the email to login and passing the security check etc. I deleted the app. I’ve tried enough times and never had any success so I won’t be trying again.

I think they signed up at 50501.chat.

It's a shame that Lemmy is missing out on new users just due to signup issues.

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[-] southsamurai@sh.itjust.works 105 points 6 days ago

Frankly? Good.

I hate to be the asshole, but if someone is either that stupid, or that unwilling to put in even the most basic effort, I don't want them here.

My mom signed herself up for lemmy. In her early seventies, kinda ignorant of tech stuff, and did it all on her lonesome. So did my 12 year old niece. So did my cousin with Downs.

Yeah, a kid with downs syndrome could manage to sign up for lemmy. Didn't need any help beyond "hey, hairball, which lemmy?". That's it. Just wanted to know what instance he should pick.

But he sure as fuck got logged in just fine.

So, when I see these people on reddit that can't be bothered to do what you would do on any website that you have trouble logging into, I'm perfectly fine with them not being here. They aren't going to be bringing anything useful with them at all.

[-] Crashumbc@lemmy.world 13 points 5 days ago

The fact that this trash comment got 60 up votes IS the main issue.

A large group of Lemmy actively wants to stay a elitist circle jerk...

[-] trk@aussie.zone 6 points 5 days ago

TIL that expecting a tiny slither of effort from participants is "elitist"

[-] drtaco@lemmy.dbzer0.com 13 points 5 days ago* (last edited 4 days ago)

This was more celebrating that a problematic email server was preventing new users from signing up.

Assuming it's because the user is stupid or lazy, that's the elitist part.

[-] dumblederp@aussie.zone 7 points 5 days ago* (last edited 5 days ago)

I tried to make a sh.itjust.works account earlier today as a backup, when I verified the email I couldn't login, it told me my details were incorrect, the details I'd just saved in my browser from the account creation process. Shit does not just work.

I mean I'll get around to making another account on another instance, but sh.itjust.works has account creation issues. The people acting elitist about it are fucken gronks because they haven't actually experienced the issue.

[-] InEnduringGrowStrong@sh.itjust.works 6 points 5 days ago

Hey there,
Sorry you've had issues.
If you can PM me your email I can take care of it.
I'm also on Matrix, which might be ideal as lemmy PMs aren't exactly secure (they can be read by your local admin as well as the remote admin, so mihht not bmuch of a problem in this case, but still)

[-] dumblederp@aussie.zone 5 points 5 days ago

Can you check by user name? Same u/n, your instance.

[-] InEnduringGrowStrong@sh.itjust.works 5 points 5 days ago

Your email was already verfied in the database, but if you follow that link again lemmy just tells you it failed instead of telling you it's already verified.
You should be able to just login.
If not let me know.
Worst case it might need a password reset.
We did test new signups again this morning and it worked.

[-] dumblederp@aussie.zone 4 points 5 days ago

I went through the pw reset process, set a new pw and it let me login. Thx

[-] TheDude@sh.itjust.works 5 points 5 days ago

sh.itjust.works

Give that link a try again otherwise as @InEnduringGrowStrong@sh.itjust.works mentioned send us a PM with your account and we'll manually verify it.

Thanks

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[-] exasperation@lemm.ee 5 points 5 days ago

The instance admin is literally in this thread acknowledging that their mail server is having issues. Doesn't matter how much effort the users put in if the verification email never goes through.

Seeing that someone is having trouble signing up, and jumping to the conclusion that it's the user's fault, might not even be elitist, just dumb.

[-] Draconic_NEO@lemmy.dbzer0.com 2 points 4 days ago

This is going to be a big problem because like it or not, it is the large group of "laugh and upvote" people who make platforms successful, the ones who never create content or have strict dedication, yet still influence the platform by way of voting patterns and occasional comments.

Without these people the platform ends up being emptier, and less people will want to create content when they get less attention. So the elitist attitude that "They need to be dedicated to join, fill out the application to determine your worthiness" ends up hurting the Fediverse much more than it helps it.

[-] cabbage@piefed.social 31 points 6 days ago

I'm not sure, I've met some lovely people whose technical incompetence is nothing short of incredible. And if you try signing up for an instance you've been recommended and the sign-up process is broken, I understand that it can be disheartening.

Sure, Reddit is full of bad actors who just want to discredit alternatives, and clearly these people are not trying hard and they probably don't completely understand what Lemmy is, but I think it's still worth listening to their concerns.

At this point I'm willing to believe your mother and cousin with downs are both more likely to figure things out than the average 20-something, for the simple reason that they are not used to everything being so goddamn easy and not offering the slightest resistance. When you see the discourse on Reddit, a lot of people seem to be unaware of the difference between platforms and apps. Which shouldn't be a problem, if they can contribute to a meaningful discussion about whatever they do have an interest in.

[-] Blaze@lemmy.dbzer0.com 13 points 6 days ago

Agreed

[-] jaggedrobotpubes@lemmy.world 26 points 6 days ago

This is wrong and bad and not the way. It should be easy. The entire Fediverse should be the easiest to use, not the hardest.

[-] southsamurai@sh.itjust.works 11 points 6 days ago

I'm not sure how a subjective opinion can be wrong, but whatever.

It is easy to use.

Seriously, the only difficulty is in being patient. That's it. It takes some instances longer to approve an account than others, which can mean it'll be a big longer after that before you can log in.

Like, I just made an alt account for this user name recently took overnight to be able to log in. No weird crap, just patience. I've had to wait longer on independent forums for hobbies. Same experience with a recently made alt of my author user name, only it took maybe an hour before I could log in.

There's zero difficulty in the process that isn't also present everywhere online.

Lemmy is a community driven, usually small admin team network. Big whoop, a little delay. It isn't like you can't scroll passively while you wait. You have access to that much, and if someone has the sense to do that, then maybe they have the sense to pay attention to instance and community rules as well.

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[-] FundMECFSResearch 21 points 6 days ago

I have many people in my disability support groups I recommended lemmy too and they were unable to use it.

(Our disability comes with severe cognitive problems and reduced energy, and trying to sign up was too much)

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[-] Whateley@lemm.ee 16 points 6 days ago* (last edited 6 days ago)

What a juvenile and elitist attitude. It's a fucking link aggregator, not a litmus test for someone's intelligence or value. Grow the fuck up.

[-] drtaco@lemmy.dbzer0.com 13 points 6 days ago

that unwilling to put in even the most basic effort, I don’t want them here.

That's the sort of gatekeeping that keeps a service as a tiny niche forever.

[-] southsamurai@sh.itjust.works 16 points 6 days ago

I would think that my comment makes it obvious, but I'm okay with that. Lemmy is working fine. Piefed and mbin interact with it seamlessly in most cases. Mastodon links up okay.

Niche is working. Not everything has to be market dominating

[-] Draconic_NEO@lemmy.dbzer0.com 5 points 4 days ago

Niche is working. Not everything has to be market dominating

I'm sorry but this is one of the more terrible takes I've seen people barf out on lemmy an the fediverse as a whole, the idea that "gRoWTh iSN't iMPoRtaNt bECaUse LEmmY isN't a cOMpAnY". The fact is this is a stupid argument because being niche hurts a social media platform's ability to be a social media, it hinders the amount of interaction you can get, and it stifles more niche communities to the point they can't even get off the ground at all.

This whole thing about growth not being important is one of those Fediverse talking points that needs to be shot dead right here, right now.

Gatekeeping platforms and trying to keep out the "laugh and upvote" crowd is not helping anyone, it's hurting this platform, because people not getting interaction on their posts, or their communities being dead in the water because not enough if any people here are interested really kills motivation, and is likely part of the reason we saw a dip in Lemmy activity after the initial Reddit API exodus. Why do you want to gatekeep these people so much anyway? Most of them are only going to laugh, upvote, and consume content here, chances are you won't directly see most of them. Yet they are one of the more important parts of a social media platform since they give it life and energy and activity, that just wouldn't be anywhere near the same without them.

[-] drtaco@lemmy.dbzer0.com 16 points 6 days ago

It's fine for memes, news, and politics...but it's still pretty lacking in a lot of the smaller and more unique content that made reddit worth visiting regularly.

As much as you're okay with it, there's plenty of people who would like to see federated services grow enough to be established mainstream alternatives. How much complaining has there been that Bluesky took off as as the trendy twitter alternative instead of Mastadon?

[-] Geth@lemmy.dbzer0.com 11 points 6 days ago

I don't understand the downvotes you got. The same people will complain when a profit driven reddit alternative springs up to take the mainstream while Lemmy remains niche because they wanted a kind of exclusive club. Being unfriendly to the user is a recipe for failure.

On the flip side, the biggest forum on the internet being shared, distributed and owned by its' users would be an incredible win.

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[-] golden_zealot@lemmy.ml 10 points 6 days ago* (last edited 6 days ago)

There is a difference between someone keeping a gate, and someone not caring enough to learn how to open a latch on a gate.

The user from the post could have asked if anyone knew why it wasn't working, asked for help, tried a different instance, googled the reason why that might be occurring, tried a different browser, or any number of things, but instead they just hit the first speed bump and decided to get out of the car.

For that user to have been gate kept, they would have had to have asked a lemmy user for help, to which the lemmy user refused to help them. This did not happen. The only person remotely gate keeping that user is themselves.

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[-] MelonYellow@lemmy.ca 10 points 6 days ago* (last edited 6 days ago)

Yeah I’m torn. I agree that the Lemmy onboarding process should be easier. But a BIG part of me also agrees with you. I hate the defeatist attitude people have -me being your average person with limited tech experience who was able to figure it out. I didn’t feel frustrated, I felt excited learning about Lemmy and its features, and the Fediverse as a whole.

Don’t care for people who complain about their situation then do nothing about it.

[-] drtaco@lemmy.dbzer0.com 14 points 6 days ago

I don't see it as a defeatist attitude about their situation. It's more about how they heard lemmy is a viable alternative, so are checking it out. That first interaction is a test drive. If it's janky at all, it gives the impression that lemmy less smooth of an experience, so go back to the perceived superior site. Using the site that offers the smoother experience is what they're doing about their situation.

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[-] admin@50501.chat 36 points 6 days ago

Hey, one of the instance admin here of 50501.chat

Sadly, our SMTP provider is giving issues with holding emails. I have reached out to everyone affected and they should be able to re-sign up. I hope this does not deter people from signing up again on the instance :)

We try to be balanced but its hard to keep bots/bad actors at bay vs open-ness.

[-] threelonmusketeers@sh.itjust.works 6 points 5 days ago

Thanks for chiming in with an update! Hope things go well.

I hope this does not deter people from signing up again on the instance :)

I hope so too. Looks like we might have lost one, though :)

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[-] theblips@lemm.ee 22 points 6 days ago

Idk, I'm on lemm.ee because I tried sh.itjust.works and just never got an email. It is frustrating when it happens

[-] TheDude@sh.itjust.works 8 points 5 days ago

Hey there! I'm sorry that you didn't receive the activation email. Can I ask how long ago this was? I recently changed our email provider and want to make sure it wasn't after the fact. Thanks!

[-] Ledericas@lemm.ee 5 points 5 days ago

I accidentally did one for ml and world's and never got a response, realized those are authotarian sites

[-] seejur@lemmy.world 5 points 5 days ago

Really dodged a bullet with ml

[-] mrodri89@lemmy.zip 11 points 5 days ago

Meh, oh well. Good luck to them.

You can never expect perfection on any service. Especially a non for profit. It takes time and sometimes technical difficulties.

Also, there's a bunch of other instances to try or even trying to find contact information should have been first instinct.

[-] Die4Ever@programming.dev 34 points 6 days ago* (last edited 6 days ago)

On Reddit you see tons of people giving up due to signup issues, usually due to emails I think. Instance admins should really double check their process and make sure it's all working often.

And the app devs too, if you can signup through the app gotta make sure it works on instances with captchas/email verification/etc

[-] SplashJackson@lemmy.ca 10 points 5 days ago

What a wimp. I couldn't sign up on my first instance so I lurked for a week and tried another instance. Just think of how much the fediverse would be saved of my pleasant quips if I gave up so easily

[-] x00z@lemmy.world 8 points 5 days ago

Could just be paid actor. Reddit has been ticking off all the other red flags already, so why would it not try and destroy reputations this way?

[-] digitalnuisance@lemm.ee 18 points 6 days ago* (last edited 6 days ago)

Good. Let the stupids hit the darwinian great filter of "figure out how to make an account with more than 2 brain cells" and never make it here. Will hopefully mitigate yet another eternal September.

[-] IceBlazer@lemm.ee 24 points 6 days ago

I had a similar issue, if I wasn’t determined to promote this place as a Reddit alternative then I likely would have stopped trying too lol. For what it’s worth, the Voyager app changed its recommendations for signing up.

Still, it’s a bit silly all of these servers have people write any blurb about joining or about obeying the rules before they’re let in. Most of the rules I’ve read don’t even specifically mention what they want you to say to be able to join the server. It may be preventing some bots, but many real users are getting stopped by this. I believe a good UX does not try to create arbitrary barriers of entry for new users.

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[-] prole 6 points 5 days ago

Oh no. Anyway.