1105
Recent Outages (lemmy.world)
submitted 1 year ago* (last edited 1 year ago) by lwadmin@lemmy.world to c/lemmyworld@lemmy.world

Hey everyone, so as I'm sure everyone is aware Lemmy.World has been experiencing several outages throughout the last few days.

We have been investigating the root cause of these outages but believe that they are related to our current hosting provider (Hetzner) blocking access from ClouldFlare as (we think) they believe that our CDN is a DDoS'er, and is causing these disconnects to our backend server, problematic for sure.

We've opened support tickets with our current provider and are awaiting a response. We have no issue with being as transparent as possible with downtime. Anyone that is curious, can feel free to check out https://status.lemmy.world and https://dash.lemmy.world for up to the minute outage information. We are also looking into other fediverse friendly methods of posting status and outage updates

In the meantime, we are evaluating alternative hosting options and solutions to provide a high level of reliability to you, our users. Really, we want to say thanks to everyone for soldiering through all our technical growing pains.

Cheers

  • LW Infra Team
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[-] Cthuwu@lemmy.world 269 points 1 year ago

As always, the transparency is appreciated. Some growing pains are certainly to be expected

[-] Boozilla@lemmy.world 241 points 1 year ago

Whenever I get frustrated by the outages I remind myself: still better than reddit.

[-] Shady_Shiroe@lemmy.world 92 points 1 year ago

Thanks to lemmy I don't doom scroll anymore because either there is an outage or I read all the new content I'm subscribed to in 10-20 minutes

[-] GONADS125@lemmy.world 30 points 1 year ago

That's mostly how I redditted for years. It was mostly for those moments in between things, on the toilet, laying in bed at night. Not something I did for long periods of time.

[-] chulo_sinhatche@lemmy.world 12 points 1 year ago

Look at this guy with his reasonable social media use. YOU THINK YOU'RE BETTER THAN ME??

[-] ethman42@lemmy.world 7 points 1 year ago

Scrolling a few miles or so a day isn’t too bad, is it?

[-] kratoz29@lemm.ee 11 points 1 year ago

Huh, I could keep up with my daily feeds before, now not so much.

[-] malloc@lemmy.world 9 points 1 year ago

I fallback to one of the many instances that federate with lw. Don’t get frustrated at all bro

[-] Machefi@lemmy.world 81 points 1 year ago

I don't blame you for this, but the uptime records are incomplete at best. I've experienced the site being down (and confirmed with Down for Everyone or Just Me), yet status.lemmy.world showed all systems operational. As I'm writing this, status.lemmy.world is missing most data up to yesterday and dash.lemmy.world shows 16 days uptime.

I have lots of respect to you for even having these. I also remember status.lemmy.world work mostly fine some time ago. But as of right now, both uptime monitors fail to serve their purpose.

[-] lwadmin@lemmy.world 82 points 1 year ago* (last edited 1 year ago)

You need to hover over the status bar to see if there is any down time for that day. We can enable it to log incidents every time there is a burp, but we are still tuning alerts as we only have it create a incident when we ACK it in PagerDuty. You can always check the dashboard for up to the minute stats, as well as https://lemmy-status.org/endpoints/_lemmy-world We'll add this info to make things clearer <3

EDIT: Added more info to our status page, thanks for the feedback Machefi!

EDIT2: Also the missing data is due to us removing and adding more specific monitors for the different infra services.

[-] obinice@lemmy.world 27 points 1 year ago

Excuse me stop being so cool, you're raising the bar too high for everyone else thank you

[-] RanchOnPancakes@lemmy.world 79 points 1 year ago

Maybe its just the times I'm accessing but its seem better this week to me compared to the last few ones.

[-] BellaDonna@mujico.org 53 points 1 year ago

Let me be real. I never noticed outages stopping. It feels like it's daily, I'm used to it, but I think it happens so often that lemmy.world has lost its growth opportunity, and we alienated the normies. I'm still going to stay on Lemmy, and I believe you're doing the best you can, but we lost for the time being, the migration to Lemmy from Reddit is stunted.

We shouldn't be trying to grow a single instance. That defeats the whole point of Lemmy. I started on Lemmy world and switched once I got fed up with the constant connection issues. Plus, Lemmy world blocked piracy communities so fuck that. I'm happy that I am able to quickly create an account on another instance.

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[-] iforgotmyinstance@lemmy.world 43 points 1 year ago

Good luck, no pressure.

[-] perfectra1n@lemmy.world 43 points 1 year ago* (last edited 1 year ago)

On your Cloudflare account, if there was a change in the CNAME/A record being proxied vs. DNS only, that could cause an issue, as Cloudflare would then strip headers off the request that your Apache/Nginx would be looking for.

If you enabled HTTP DDoS protection in your Security -> WAF tab (I think that’s where it is) that could do this too. Might be worth disabling.

Also check for any headers your HTTP load balancer might be expecting, that Cloudflare could be stripping.

Might be worth tailing the webserver logs to see what happens to requests coming in from Cloudflare.

[-] drewthejedi@lemmy.world 39 points 1 year ago

Everyone talking about the downtime including lemme and me just enjoying lemmy like never before. I've experienced no downtime so far

[-] malloc@lemmy.world 19 points 1 year ago

The beauty of a federated app is that I do not have to rely on lw or lemme. Use another instance and go on with my day 😃

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[-] Dagnet@lemmy.world 37 points 1 year ago

Thanks for keeping us up to date, I don't mind downtime personally as long as I'm aware of what's going on

[-] mvirts@lemmy.world 31 points 1 year ago

So what you're saying is we were the ddosers all along 😹

[-] PhobosAnomaly@feddit.uk 36 points 1 year ago

The hack is coming from inside the instance!

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[-] Shadywack@lemmy.world 26 points 1 year ago

Only thing that needs to be said here is: thank you for the best Lemmy instance (in my opinion) out there!

[-] webhead@lemmy.world 20 points 1 year ago* (last edited 1 year ago)

Could look into Dacentec if you need more cheap servers. I use them for my stuff. YMMV since you're getting a hell of a lot more traffic than I am but they haven't blocked Cloudflare on mine yet so that's a plus. :)

[-] TropicalDingdong@lemmy.world 19 points 1 year ago

Hetzner is a pretty good provider. It would be nice to stick with them if possible.

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[-] olafurp@lemmy.world 17 points 1 year ago

I brows all, never noticed as outage lol.

[-] Cold_Brew_Enema@lemmy.world 12 points 1 year ago

You guys rule. Thanks for all the hard work.

[-] NickCudawn@lemmy.world 12 points 1 year ago

So the recent reports about ddos attacks were false alarms?

[-] Geert@lemmy.world 6 points 1 year ago

This is about what's happening the last few days I think? Lemmy World has been a lot more stable compared to even a week ago but still has some daily downtime. But not for hours every day anymore

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[-] FlyingSquid@lemmy.world 11 points 1 year ago

Thanks for the transparency. I think you lost some trust with the Discord debacle, but this makes me feel a lot better about things.

[-] Tolstoshev@lemmy.world 10 points 1 year ago

Is there anything we can do to help? Donations? Tech volunteers? Visit hosting company with a baseball bat?

[-] XYZinferno@lemmy.basedcount.com 11 points 1 year ago

I imagine spreading out across instances, and having accounts in instances beyond the biggest one helps, as it reduces traffic and strain on lemmy.world and its servers.

lemmy.world still deserves support, like with donations, though helping reduce the strain is something anyone can do, albeit small, though free of charge.

[-] gabe@literature.cafe 9 points 1 year ago

The transparency is appreciated.

[-] Blaze@discuss.tchncs.de 6 points 1 year ago

Thanks for sharing the dash link, and for your work!

[-] landlordlover@lemmy.world 6 points 1 year ago

Thanks for the updates and transparency.

[-] pdnq@feddit.de 6 points 1 year ago
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this post was submitted on 24 Aug 2023
1105 points (100.0% liked)

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