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submitted 1 day ago by Lazycog@sopuli.xyz to c/privacy@lemmy.ml

Okay the title is a bit exaggerated, but honestly not far off. This post is very mundane and a bit long, but thought it fits the community.

I'm visiting my home country and went shopping for pants, there were "30% off everything!" signs with a tiny text underneath that said "member discount" (don't have membership). Not a problem, did not notice and I don't care for such marketing tricks to get you into the store but okay.

Picked up couple of pants, went to the cashier and they asked me "do you have our membership?" - I answered no and expected the follow up question whether I'd like to join, but, to my positive surprise the cashier just happily responded "okay, not a problem!" and continued to bag my stuff.

I stood ready to pay and then the cashier said "now I just need your phone number and you can pay". Hold up. What. I did not expect that, I honestly had a burst of anger inside me (never gonna take it on a cashier, they are just doing their job). I asked nicely why do I need to give my phone number and I was told that to register me as a member so I can get the discount.

I declined and said I don't want to join and would like to just pay.

The entire interaction after questioning why they need my phone number was awkward, as if I had been the first person to decline, the weirdo, aluminum foil hat wearing hermit.

This was just one of many interactions in the recent years that make me feel as if I was a weirdo for not sharing all my info around. The worst is when everyone keeps telling me "its just an app, just download it and use that why do you make things complicated" or "just sign up you don't need to pay anything".

Thank you for reading my mundane rant, would you like to hear more? Just sign up for my weekly mailing list! ~~Your email will be shared with our 12 453 partners~~

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[-] 8000gnat@reddthat.com 5 points 2 hours ago

I'm a casher in the US of fuckin A and I can assure you that we don't care on a personal level what you do. If someone not having or wanting to enter a phone number at the register is the weirdest customer thing that happens in a shift then it's the most relaxed shift of my damn life.

[-] DNOS@lemmy.ml 7 points 8 hours ago

Why don't you just lie ... Each time a different name surname email address physical address phone number ... Yeah sometimes it's Mandatory to use a real address for delivery purposes just put a random name in and add a post-it on the doorbell saing something on the line of leave packages for Crudelia demon here please. Temp mail for most discounts is enough... The test cases in which they do not only ask for your phone but also want to verify it it's pretty slim ...

[-] the_radness@lemmy.world 3 points 3 hours ago

Some email services will let you append arbitrary strings to the end of your email address with a +. Whenever a sales associate asks for my email to sign up for discounts, I give them email+spam@provider.com. I love the looks I get for that.

[-] Lazycog@sopuli.xyz 3 points 8 hours ago

That's the advice I've gotten here pretty much, and will probably deal with it in that way from now on!

It is sad that we have to do that, but don't think this will change any time soon.

[-] DNOS@lemmy.ml 2 points 7 hours ago

Yeah usual 2024 dystopia

[-] grrgyle@slrpnk.net 12 points 10 hours ago

This is sadly very common where I'm from, except you don't even get a discount from it. I've taken to just politely declining, since I'm sure the person working the cash is probably pressured to get people to give their personal info.

"And can get your email?"

"No thank you"

"I need your email for the receipt"

"I appreciate it but no thank you"

It's a slight non sequitur while still being polite. Saying "no thank you" when someone is pressuring you works well in many situations.

[-] caesaravgvstvs@feddit.org 2 points 8 hours ago

The receipt is rarely optional for the store though, if you ask for a print out they would have to do it

[-] grrgyle@slrpnk.net 2 points 4 hours ago

The email is 100% optional though. Also customer can decline a receipt.

[-] caesaravgvstvs@feddit.org 2 points 2 hours ago

Right, they can't refuse issuing a ticket because you don't want to provide an email.

In some countries receiving the ticket is not optional even for the customer 😭

[-] grrgyle@slrpnk.net 1 points 1 hour ago

Oh I didn't know that, they can't just wave it away?

[-] liliumstar@lemmy.dbzer0.com 26 points 20 hours ago

Every time this happens to me, the clerk/cashier just shrugs and is like, "okay". They get it, but are obligated to try anyway. The best you can do is be polite.

[-] Lazycog@sopuli.xyz 9 points 15 hours ago

100% would never want to make their day tougher than it already probably is.

This hermit politely declined, paid, thanked, and left. The anger I felt was towards the retail company and the clerk doesn't need to witness that.

[-] BallsandBayonets@lemmings.world 26 points 23 hours ago

"Would you like to donate money to us that we pretty pretty promise will go to some vague charity while we reap the tax benefits? No? Are you sure? Fine, we'll just ask you next time (regardless of your answer this time)."

[-] pmc 10 points 23 hours ago

What tax benefits? Sure they can deduct the donation, but that just cancels out the income from you giving them the money to donate. It's net zero for the company.

[-] Stalinwolf@lemmy.ca 6 points 18 hours ago

I hear the charity tax myth all the time and I don't understand why everyone just believes it.

[-] RhondaSandTits@lemmy.sdf.org 8 points 16 hours ago

Obviously, it's not possible for a store to claim a tax deduction for a customer's charity donation. But, the store can claim tax deductions for the cost of collecting the donated money on the charities behalf.

Costs would include: a percentage of the staff members salary for asking the customer to donate, equipment costs to modify the registers to process donations, a percentage of the credit card transaction fees, a percentage of the shop lease costs, etc etc.

Initially, it sounds ridiculous as the real costs of what I listed above would realistically land somewhere between zero and shit-all. But we can be sure that the businesses that ask their customers for charity donations have all the numbers geared heavily in their favor.

[-] CrazyLikeGollum@lemmy.world 5 points 15 hours ago

Except all of those things you listed would be business expenses which aren't taxable as they would be deducted from gross profits as part of the calculation for determining net profit (which is the taxable part of profit) and if they're also using that as a charitable contribution then they are deducting it twice which the IRS tends to frown upon. Or at least they would if they had any kind of worthwhile enforcement mechanism for dealing with corporations.

I would assume the tax agencies of countries outside the US similarly frown upon such double deductions, possibly even with effective enforcement.

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[-] Max_P@lemmy.max-p.me 29 points 1 day ago

Everyone's approaching this from the privacy aspect, but the real reason isn't that the cashier thought you were weird, they're just underpaid and under a lot of pressure from management to try multiple times and in some cases they even get written up for not doing it because it's deemed part of their job. They hate it just as much as you. Same when you try to cancel your cable subscription or whatever: the calls are recorded and their performance is monitored and they make damn sure they try at least 3 times to upsell you, even when it's painfully obvious you're done with them.

Just politely decline until they asked however many times they're required to ask and move on.

[-] grrgyle@slrpnk.net 3 points 10 hours ago* (last edited 10 hours ago)

... they're just underpaid and under a lot of pressure from management to try multiple times and in some cases they even get written up for not doing it because it's deemed part of their job. They hate it just as much as you.

I've worked retail and call centre jobs and I can assure you this is many people (at least those who are not too exhausted to care). These workers are constantly pressured to enshitify their service at the expense of theirs and the customer's experience.

I haven't worked a counter in over a decade, so can only imagine it's got worse.

[-] Lazycog@sopuli.xyz 7 points 1 day ago

I did politely decline and didn't want to make a fuss about it - the title is bit exaggerated and from outside perspective it probably wasn't that dramatic.

I know that the cashier is just doing their job and I didn't want to make their day any harder than it probably already was. I smiled, thanked and left right after paying.

Hope I don't sound like a karen, just wanted to share my mundane experience in this community since I really love the discussion that is going on in this thread. I do hope that all of us in this community still remember the human when interacting with people in the real world.

[-] beefbot 32 points 1 day ago

Stores will never respect your privacy or data, so you have no obligation to respect a corporation’s expectation of truth.

Just have memorized fake data ready for bullshit like this, say it when asked. Then the retail person who cares even less than you about it (but is forced to pretend they do, in order to survive) can get to their break faster. Win win

[-] Robust_Mirror@aussie.zone 3 points 17 hours ago

Yeah in Australia I just use my home phone landline number converted to a mobile number, first 2 numbers are state code so like 02 1234 5678, mobile numbers are the same but 04 at the start. No idea if it is someone else's number but I haven't clashed yet.

[-] MuffinHeeler@aussie.zone 2 points 15 hours ago

I use 0400 000 000. I've had a couple of looks, but just smile and nod. I also have a spam that's called 'sSpam@hotmail.com. I should make a spam account without my name though. I never log in. It might be dead by now.

[-] Lazycog@sopuli.xyz 6 points 1 day ago

Very good point, it seems to be the most popular advice in this thread and will try this next time!

[-] fuViWwE3VQ2475@lemmy.ml 78 points 1 day ago

(Your Area Code) 867-5309. None of the younger store clerks know the song reference when I give them this number. But I get chuckles from older folks in line behind me

[-] Buddahriffic@lemmy.world 1 points 7 hours ago

Or give a 900 area code.

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[-] adespoton@lemmy.ca 41 points 1 day ago

I had this experience once in an Ikea, of all places. I calmly told the clerk that according to local laws (which I cited), it was illegal for them to demand that information from me (phone number and post code) to sell me anything, and if the computer wouldn’t let them do it, then they should call a manager for an override.

When the manager came, the clerk said “this person refuses to give me their info” — to which I added, “your computer refuses to comply with the law; please override and then notify HQ that they are in contravention of the law and liable for significant fines.”

The next time I went in, they still asked me for the info, but the clerk was able to override. I suspect they just put in fake info for everyone who refused to supply it.

[-] JubilantJaguar@lemmy.world 20 points 1 day ago

Well done for taking a stand. The problem, as ever, is that most people prefer to comply obediently even if it feels wrong. And then next thing we know, it becomes standard practice.

BTW I have been in your situation and responded similarly. Usually it ends in the clerk inputting dummy info, sometimes after I irritably tell them to do so.

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[-] seaQueue@lemmy.world 12 points 1 day ago

I stood ready to pay and then the cashier said "now I just need your phone number and you can pay". Hold up. What. I did not expect that, I honestly had a burst of anger inside me (never gonna take it on a cashier, they are just doing their job). I asked nicely why do I need to give my phone number and I was told that to register me as a member so I can get the discount.

"Sure thing, It's +XX 111 222 3333" Just give them garbage.

[-] Lazycog@sopuli.xyz 4 points 1 day ago

That's probably exactly what I'll be doing from now on. Was hoping for the simple "would you like to join?" but guess that's out of style.

[-] CHOPSTEEQ@lemmy.ml 14 points 1 day ago

When I worked retail, I never asked for phone or address or anything. If they volunteered it, I’d do it, but I never asked. Management talked to me about it several times and I just kept not doing it. I think they kept me on in busy times because I could blast through any line of customers faster than anyone else (I wonder why 🤔)

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[-] paysrenttobirds@sh.itjust.works 35 points 1 day ago

Maybe just an awkward sales agent, or they thought you were mad at them for in their mind trying to help. I decline phone number and zip code all the time. Also been using someone else's phone number at grocery stores for years -- started by mistake. I don't care about accumulated points or whatever but discounts at grocery store are pretty significant for me.

But I understand your frustration in general. Keep up the good fight :)

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[-] Imprint9816@lemmy.dbzer0.com 11 points 1 day ago* (last edited 1 day ago)

I think your misinterpreting your own social anxieties as being made to feel like an "outcast".

The fact of the matter is it's just not normal to question why a store wants your phone number and I'm sure the cashier was taken aback by the whole situation.

Convenience, not privacy, is the norm. There is going to be tons and tons of awkward social interactions when you go against social norms. Accept it and be proud your advocating for your privacy.

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[-] als 22 points 1 day ago

I was looking at ISPs yesterday as my current contract ran out so they're taking the opportunity to wring me for all my money. One place I looked at has a regular price and "members price" for every plan. I go to see what a membership entails and it points me to download an app. No clue if the membership is free or not because I don't want or need an app for every utility and purchase I make. People like you and I are not the norm but from my viewpoint you're being reasonable and the world has lost all sense of normalcy and reason.

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[-] yonder@sh.itjust.works 19 points 1 day ago

From a privacy point of view, it makes pefect sense to not share your phone number with a merchant. The only buisness you have with them is a single transaction, they don't need any more information about you other than knowing that you paid.

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[-] Rolando@lemmy.world 15 points 1 day ago

The last time I bought a Mac was like 10 years ago, at an independent computer shop that specialized in them. The person at the register insisted on getting my personal info "because Apple needed it" but I didn't want to give it. The person at the register very slowly sauntered up to their manager, had a long discussion, and eventually they figured something out because I suddenly didn't need to give my info. It was kind of nervewracking because I was paying cash and I was like: what if I hand it over, and they change their mind? It's not like I could call the cops, I'm the wrong demographic.

Anyway, whenever I thought about getting an Apple system, I remembered that experience and went with something else.

[-] no_me_jodas@lemmy.dbzer0.com 11 points 1 day ago

Another way they get your phone number is mandatory SMS 2FA login. The Dunkin Donuts app does this shitty behavior.

[-] tapdattl@lemmy.world 8 points 1 day ago

Why is there a dunkin donuts app?

[-] MutilationWave@lemmy.world 2 points 19 hours ago

Most likely used to get discounts but you pay with your information.

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this post was submitted on 24 Oct 2024
271 points (100.0% liked)

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