177
submitted 1 year ago* (last edited 1 year ago) by Gush@lemmy.ml to c/privacy@lemmy.ml

Hi, there's this situation i currently have with discord support, that they refuse to delete my phone number from my account. Basically every time i try to manually remove it, my account gets locked up until i add another phone number in order to continue accessing the service, "for security reasons" with no option for email verification (of course).

I contacted the support team asking for clarifications and if they could remove the phone number and, in short, they said that they couldn't do that since my account was flagged somehow, and that they won't remove the phone verification...

(their email)

Now, what are your opinions about this? Should i use a free voip number site in order to replace my real phone number with the fake one? My concern is that i don't know who could own that number so i don't know if it's safe to trust it, and i'm not willing to spend any money for this

top 50 comments
sorted by: hot top controversial new old
[-] negativedelta@lemmy.world 38 points 1 year ago

Are you from the EU? If so, just threaten them with reporting them to the GDPR people

[-] Gush@lemmy.ml 32 points 1 year ago

luckily i've found this website that could help me with this

[-] Asudox@lemmy.world 2 points 1 year ago

That's really helpful, thanks.

[-] Gush@lemmy.ml 12 points 1 year ago

"Beware, Discord is very shifty when it comes to privacy data requests. Last year their Privacy Policy stated "In addition to the functionality available through the “Settings” of the Services, in which you can correct, update, amend, or delete certain personal data, you can also request . . . from us directly. Please write us at privacy@discord.com with the words “Personal Data Request” in the subject . . . along with an explanation of what data subject right you are seeking to exercise."

However they have since removed that text and there is a new clause that states they have a dedicated "Data Protection Officer" email. See, what they don't tell you is that privacy@discord.com is only for questions about privacy - not data requests. They have kept their DPO email hidden until recently and now it shows on their privacy policy as stated "You can contact Discord’s Data Protection Officer at dpo@discord.com." Curiously, they have removed all mention of "Personal Data Request" from their Privacy Policy. So unless you know what you are doing, you wouldn't know what to look for. Just a heads up!"

This comment was made by a certain "Joe" under the section of Contact information for privacy-related requests to “Discord, Inc.” on that same website i linked. So as he said if you will report a deletion request for Discord, make sure you send it to their Data Protection Officer at dpo@discord.com.

[-] itchy_lizard@feddit.it 8 points 1 year ago

Unfortunately this is not a violation of GDPR unless they refused to delete all of your data.

[-] DocBlaze@lemmy.world 3 points 1 year ago

If you are not but always used the service behind a European based VPN/IP, I wonder if you would be able to call their bluff with this line.

[-] Atemu@lemmy.ml 2 points 1 year ago

The will give exactly 0 fucks about that.

load more comments (1 replies)
[-] quantenzitrone@feddit.de 28 points 1 year ago* (last edited 1 year ago)

delete discord from your life, fuck them

(if that is not an option for you, i understand but can't help unfortunately)

i did when they started to want my phone number

remember to use the GDPR to delete all your data, they need every message id from you for that, but with a bit of cat, grep and sed you can easily get that from a discord data package

[-] Gush@lemmy.ml 2 points 1 year ago

Did you replace discord with something else? Or did you completely delete that kind of social in your internet life?

[-] quantenzitrone@feddit.de 2 points 1 year ago

Matrix (Element), Telegram and Signal

but most of it just got deleted

[-] mypasswordis1234@lemmy.world 2 points 1 year ago

I use Matrix (with Element client). It's federated like lemmy and it rocks!

[-] haych@lemmy.one 20 points 1 year ago

Discord doesn't care about privacy, if you do then Discord isn't the service for you. You could use a burner number, or host your web VoIP server where you don't need to worry about your privacy.

[-] Gush@lemmy.ml 4 points 1 year ago

how can i do that? is it costly?

[-] MaxHardwood@lemmy.ca 5 points 1 year ago

A service like VoIP.ms you can get a DID (phone number) that supports SMS for a one time fee around $2 and usage fees around $0.001/minute

[-] olorin99@artemis.camp 4 points 1 year ago

The cheapest option would be to just buy a cheap sim and verify the number with discord then throw the sim in the bin.

load more comments (3 replies)
[-] neutron@thelemmy.club 3 points 1 year ago* (last edited 1 year ago)

Best bet is to purchase a prepaid sim card and activate it with an old spare mobile phone (if you have one, that is). This is how you get a "physical" number that's authentic enough for sms verification. This is assuming you live in a place where prepaid sims are sold freely and can be activated without hassles.

There are websites and applications offering "burner numbers" for situations like this or people living in places that place restrictions in new sim cards. Most of them tend to get their numbers from voip providers sold cheaply. They can work most of the time, but picky organizations like Google and Discord can and will probably detect voip numbers when it's the case.

My personal experience is that Google doesn't like it and refuse those ones, asking for an actual "physical" phone number. Discord, on the other hand, did accept voip numbers when I tried (around 2 years ago).

[-] Onihikage@beehaw.org 4 points 1 year ago

To add on to this, after you verify your account with a prepaid sim number, you can port that number to a free VoIP service so it becomes useless for tracking you IRL but you can still use it to reset your password if needed. It's not like they keep checking after it's already verified.

[-] Vlyn@lemmy.world 11 points 1 year ago

If you want to use Discord nowadays you need a valid phone number, that's it.

Either you agree with it and use their service, or you don't and delete your account with all your data.

They use this to battle spam accounts (with quite some success, been over a year since I've been contacted by scammers), there is no good way around it.

[-] Skasi@lemmy.world 6 points 1 year ago

If you want to use Discord nowadays you need a valid phone number, that’s it.

No you don't. I can use it just fine without a phone number added.

[-] Gush@lemmy.ml 8 points 1 year ago

you just have to manage to not let your account flagged, but when that happens (and it will) then it's either voip number or your real phone number

[-] Skasi@lemmy.world 4 points 1 year ago* (last edited 1 year ago)

you just have to manage to not let your account flagged

That seems to be very easy. I've been using it for over half a decade, am a member on dozens of very different servers, interacted with hundreds of people, wrote tens of thousands of messages - I actually checked all those numbers - and participated in discussions about all kinds of topics. My assumption is that the threshold for this sort of flag is set really high. Either that or it's different based on where you live, maybe based on laws or politics or such.

[-] Vlyn@lemmy.world 2 points 1 year ago

That's an old account then. New ones don't work without. And at some point they suddenly force you to add a number out of nowhere.

[-] Skasi@lemmy.world 9 points 1 year ago

New accounts work perfectly fine without a phone number as well. Only certain servers require one. It's an option in servers settings. It could also be a regional thing.

Image

It's interesting how the truth gets downvoted while misleading information gets upvoted. Apparently people like randomly clicking buttons without verifying anything. That seems like it could be really harmful. Since votes are public information, maybe there's a way to play around with that.

[-] Vlyn@lemmy.world 5 points 1 year ago

You don't get it. Server settings are only one part of it, Discord also has their own account wide policies.

For example I had a second account I used on Discord. Verified email, used it for years on and off every now and then. Last time I tried to login? No longer possible, I need to add a valid phone number and verify it. I couldn't even get back into the account at all!

No way around it, if Discord flags your account for whatever reason they log you out and force you to add a phone number. All it might take is you pressing logout once and next time you try to login you're blocked. If even that.

load more comments (3 replies)
[-] om1k@sopuli.xyz 7 points 1 year ago

that's weird. I just opened discord and deleted my phone number without any issues, just had to type password and 2fa and done. I did it in the android app btw.

[-] Gush@lemmy.ml 7 points 1 year ago

I did it on android too, but that's not it. As i said, my account was flagged for some reason

[-] spacedancer@lemmy.world 7 points 1 year ago

One of the servers I’m in requires a phone number in order to post and comment. Glad I never added my number in the first place. OP, I hope you can eventually get your number removed.

[-] Gush@lemmy.ml 4 points 1 year ago

Thanks, this all thing is stressing me out in a way i can't explain to be honest

[-] comcreator@lemmy.world 7 points 1 year ago

Discord is the worst, matrix is not the best but way better than discord

[-] Gush@lemmy.ml 4 points 1 year ago

In terms of privacy, sure... but in terms of usage and beauty i sadly say that discord wins. I'm very attached to vencord which has many useful plugins that improve the discord user experience, there won't ever be something similar for matrix, ever

load more comments (1 replies)
[-] EngineerGaming@feddit.nl 1 points 1 year ago

Matrix is just reinventing the bike, go on xmpp

[-] QuazarOmega@lemmy.world 2 points 1 year ago

Can you have channels grouped under a server/space with it?

[-] jarfil@lemmy.ml 6 points 1 year ago* (last edited 1 year ago)

Their system has "triggered successfully", great news everyone! 😃👍

/s

[-] Warfarin@lemmy.world 6 points 1 year ago

You use discord. What do you expect?

[-] ollie@lemmy.world 3 points 1 year ago

using a free VoIP number isn't an option cause the moment you remove it discord with boot you off again, and keeping it is a huge security risk.

if you're a new discord account it's (in my experience) not possible to go without a verified phone number, their system is too sensitive

[-] pqpera@lemmy.world 3 points 1 year ago

Had same problem a year ago and to this day I still didn't solve it

[-] karebu@lemmy.ml 2 points 1 year ago

I don't think there's a chance a VoIP number will work at all as Discord detects and purposefully blocks them.

[-] Gush@lemmy.ml 1 points 1 year ago* (last edited 1 year ago)

I'll keep you updated soon, i'm currently waiting for discord dpo department to respond to my second email explicitely requesting the erasure of my account since in the first email they tried to divert the request into suggesting me to contact the privacy email of Discord, but as we all know that email is just for privacy questions and doesn't do erasures of accounts under specific requests or laws by the sender. It's been one week, they still have more or less three weeks left to respond. If they don't i'll take action and report them to the authorities

load more comments
view more: next ›
this post was submitted on 04 Aug 2023
177 points (100.0% liked)

Privacy

31279 readers
640 users here now

A place to discuss privacy and freedom in the digital world.

Privacy has become a very important issue in modern society, with companies and governments constantly abusing their power, more and more people are waking up to the importance of digital privacy.

In this community everyone is welcome to post links and discuss topics related to privacy.

Some Rules

Related communities

Chat rooms

much thanks to @gary_host_laptop for the logo design :)

founded 4 years ago
MODERATORS