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Steam :: Introducing Steam Families
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this post was submitted on 18 Mar 2024
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Its shit like this why I want to smack the "B-BUT STEAMS MONOPOLY" types who claim Steam does nothing with its 30%. Steam is one of the only companies out their in our late stage capitalist society that actually does things for its customer base without being forced to. We have digital refunds, completely remappable controllers, a linux operating system and portable computer that functions as a console when you dont want to use it as a computer, the only DRM in the world that doesnt actively suck, built in mod database/support, VR, official early access marketplace support (I know it has its issues), user game reviews with multiple sorting options, and thats everything I can currently think of. Steam is not only the only company I dont actively hate (Ok, I kind of like Costco too), vut I actually quite like Steam as a company.
Digital refunds isn't them being good, it's them getting sued by Australia.
They could have made it an AU only feature, though, and didn't, to their credit.
Because I'm pretty sure EU was next in line to slap them in the face for not offering refunds.
I too hate everything that's not completely perfect in every way
Ah yes, my comment openly states I hate steam because it isn't perfect. It's definitely written in there.
I think it’s also just generally a good thing for them. I’m way more hesitant to buy stuff from humble and fanatical because I can’t return stuff, so I rather pay a bit more to get it through steam.
Small nitpick, but it’s funny that you specifically listed their refunds first. Because they were forced into that. Some may remember how comically awful Steam’s customer support used to be. It was genuinely horrible, with resolution turnaround times measured in days and weeks instead of minutes or hours. There was no instant messaging or automated system; You had to email a sketchy email address, then wait days or weeks for them to finally respond. And chances were good that the response would basically boil down to “lul git fuckd loser, sux 2 b u”
Europe started pushing for them to be more customer friendly, because their refunds in particular were breaching some local European laws. In order to keep operating in Europe, they revamped their refund process entirely and recommitted to better customer service going forwards. But they only started the entire refund revamp in 2015 because they were going to be pushed out of European markets if they failed to comply.
I brought it up because until Steam did it NO digital game marketplace had refunds. Whether or not they got sued, Steam led the way
Don't forget private games, it's a win-win because customers can buy games they don't want to show to their friends and Valve get more money because they get more people buying those ~~embarrassing~~ ~~awesome~~ games.
RIGHT! I FORGOT ABOUT THAT ONE
This stuff is great.
But ignoring all the real issues with Steam is stupid. Its people like you that require others to point out all the issues with Valve and how it won't last forever.
And it's bizarre that some of them seem to get angry when someone else points the issues out.
Looks weird from my side too, when someone starts frothing at the mouth about monopolies when steam is so much as mentioned.
No ones ignoring the real issues. Steam isnt a monopoly and the 30% cut is industry standard. I'm not going to fault those who take issue with "Valve Time" or Valves shit communication. And frankly, the good stuff doesnt need to last forever, as soon as Steam enshitifies, GoG or Itch'll be there to dethrone it, and Piracy'll be there to get our games back if worst case scenario happens. You want better competition? Shit on Epic and EA to actually provide it
This is demonstrably wrong. The 30% cut is standard because Steam has used the same strategy as Amazon to fix prices across the market (a "Platform Most Favored Nation" clause—see the Wolfire Games v. Valve class action, specifically items 204 and 205 on pg 55). Competing storefronts cannot undercut Steam, so why would they take less than a 30% cut?
Epic Games Store—which is trying to undercut steam at a 12% fee—still list games at the same price as on Steam because of Valve has strongarmed publishers into fixing the prices. If Epic is charging 18% less but Valve is stopping publishers from reducing the game cost by that much, how is that not blatantly anti-competitive and anti-consumer?
Oh good, you are familiar with Cory Doctorow. He has an article on how Amazon abuses their position using the exact same playbook Valve uses.
A monopoly is a monopoly is a monopoly.
The vast majority of games you pay for on Steam can be taken from you in a couple of clicks from a Valve employee. The second there's a chance in management everything can go out the window very quickly because their position is ripe for abuse.
1: Steam is NOT a monopoly, competition exists for it, its just that most of it is garbage, and the few that arent, GoG and Itch, Steam outcompetes
2: This is a problem of Steams competition being bad, not with Steam itself
A company can be considered a monopoly without having 100% of the market. Microsoft is considered a monopoly, so is Google.
As for the rest, I don't know how their competitors being bad changes the fact that you don't really own the games you purchase on Steam.
I'm sorry bud, but Monopoly doesnt mean "Really large company" Steam has competition, it doesnt do anything to hamper competition, and its easy enough for new competition to arise. It is not a monopoly in any sense of the word. It is the top player as a digital videogame marketplace because it is leaps and bounds better than all of its competition. You dont like the risks of digital ownership? Understandable, GoG exists to fill that niche.
If you have the power to sway the market in the direction that you want, you're the only one with that power and you're the default option for your product then yeah, you very much are a monopoly and that's the position Steam has in its market.
It's currently in court for adopting anti competitive policies regarding pricing.
Valve is a multi billion dollars company, it doesn't need you to defend it bud.
This isn't Steam specific; this applies to almost every digital marketplace. Yeah, it sucks, but there's some things you just have to accept. When's the last time you bought a physical copy of a PC game?
You don't need to buy physical copies. Games from GoG and, for example, itch.io can be downloaded DRM free.
This reminds me of a certain CEO who said gamers need to "get comfortable not owning games" so that subscription models can grow. I can imagine so, so many gamers in a couple years saying this sentence about that and so many more new exploitative practices.
The truth is, we don't need to accept it. They need us to accept it so they can get away with it.
Pushback is crucial.
It's not steam's fault that the competition is garbage 🧐
Don’t forget Steam Link! It’s one of my favourite features. You’re not even really tethered to any particular device to play your games since so many devices support the app. I play games that are single-player “console” style games in my lounge room for comfort and Steam Link means I can use my very good PC instead of buying into yet another console generation.
Yeah I love how they pioneered marketing gambling and loot boxes to children, so visionary
CSGO cases pulled $1 billion revenue in 2023. The steam store brought in $8.5 billion in that same year. That's a 30% cut of all sales traffic on steam vs. in-game loot crates on a single title.
Loot boxes pull insane numbers. And yes they exploit children and problem gamblers. Love to see so many Valve fans downvote you :/
The company is called Valve.
Fair point. I interact with their storefront more than I've played their games, so my brain jumps to the word Steam before it does Valve.
Sigh... I'm getting tired of the Valve apologetics in every thread. They make good products, yes. They also abuse their market share to implement anticompetitive policies. The first doesn't absolve them of the second.
Truth is, no one has any idea what it would look like if there were actual competition among the PC games platforms. Steam may be the best possible world, or maybe we don't know what we're missing.
To learn more about Steam's anticompetitive practices:
What is a PMFN?
"Platform Most Favored Nation". It's a type of clause in platform/marketplace agreements that prohibit a seller from listing their product for a lower price on a different sales platform. Specifically, it prevents selling on a different marketplace with lower fees (e.g. Epic Games or a publishers own website) and passing the difference as savings to the consumer.
Oh, I hadn't read of it in that form, thanks!
Epic gives me free games and I still don't like them... The "problem" is Valve is Steam-rolling the competition because people want to give them money.
Yep. Because honestly, Steam is better than Epic in almost every way. When you want to buy a particular game X, you get a lot more from your purchase if it's on Steam (workshop, friends, multiplayer, etc.). There is strong inertia and network effects that keep us all preferring Steam.
Epic can't compete with the Steam experience. But if Epic was able to list everything 18% cheaper (the difference in fees between Epic and Steam)—then they would rightly be able to compete on price.
What happens when the leadership or ownership changes hands?
He's already said that he'd sink the company before he'd sell it. I believe him... it's not like he's not already rolling in money. What else do you offer him?
Edit: sink in this context being releasing all the drm.
The man's not gonna live forever, ownership changing is a matter of time, not raw money. And I dread that time.
The other part of the question remains however, what happens when leadership changes, even supposing no sale of the company?
We go back to piracy. Easy enough
Edit: Wait. Do you guys think we use Steam because we HAVE to? GoG exists bros, we're using Steam because we prefer it. If Steam goes to shit we'll just stop using it
Valve can be attributed with saving PC gaming. When people were terrified of buying “digital only” games on this fugly client called Steam—which only had Valve games and a few no name indies—the PC gaming shelves in places like Walmart and EB Games looked like a clearance section. Just a hodgepodge of games in no particular order, worn out looking boxes of new games picked up and put back down, meanwhile the PlayStation and Xbox walls flourished and even GameCube got more love from a merchandising standpoint.
Now we trust Valve with our digital libraries the way we’d trust a bank with our money. They’ve earned that trust, and I can’t say the same for Sony or Nintendo which are happy to charge you repeatedly for the same game. Microsoft actually does a pretty good job of making your old games still playable in some form, so Kudos to them.
So will we be surprised when Epic Games Store goes tits up? No. Will we care when we lose all our games? No, they were all free. Should we support Valve as long as they continue to be the champions of PC gaming? You better if you care about where it goes.
100% These idiots shit on Valve like the PC marketplace wouldnt be infinitely worse without them. If you truly care about the PC sphere getting better, shit on Valves lack of competition, dont try to tear down the best example we have. That being said I'm hesitant to say ONLY option as at this point GoG and Itch are passable competition, even if what they provide is TINY compared to what Valve has brought the PC Gaming Sphere
I don't think that's the argument against it. Just that it's inordinately high. But Valve is a corporation so not unexpected.
The 30% it's always been the standard though, so not just Valve. That figure comes from retail, where 30-50% is still standard practice. You could argue that retail has higher costs, therefore needs the higher cut, but when Valve created Steam, they probably went with what worked.
What I really hate about Steam and all online shops, is that you can't resell something you purchased second hand. If I can resell my physical copy of a game or movie, I should be able to do the same with the digital version. Also the fact that they can remove access to the product you bought whenever they want. In my opinion, we need a law that specifies that what you buy is yours, and you get to do whatever you want with it, even if the manufacturer doesn't like it.