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Air Canada must pay damages after chatbot lies to grieving passenger about discount – Airline tried arguing virtual assistant was solely responsible for its own actions (www.theregister.com)

submitted 9 months ago by ylai@lemmy.ml to c/nottheonion@lemmy.world

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[-] LinkOpensChest_wav 3 points 9 months ago

If big companies want to give jobs to bots instead of humans, they need to reap the consequences.

Side note: Personally, I've never found a chatbot helpful. They typically only provide information that I can find for myself on the web site. If I'm asking someone for help, it's solely because I can't find it myself.

this post was submitted on 15 Feb 2024

618 points (100.0% liked)

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