Which is exactly how the real world works. Harm has to be identified to suggest solutions.

According to the submission, some harms have been identified, and some solutions have been suggested [that could reduce the same and similar harms from occurring to new and existing users] (but mostly it sounds like a "more work needs to be done" thing).

I imagine your perspective on the issues being discussed are different from those of the author. The helicopter parent analogy makes sense in a low-danger environment; I think what the author has suggested is that some people don't feel like it's a low-danger environment for them to be in (though I of course -- not being the author or one such person -- may be mistaken).

Edit: [clarified] because I realised it might seem contradictory if read literally.