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Because not every issue we're experiencing even the 500's , are a result of Lemmy or their code. There is no reason to share that with them.
Then what are they, when Nginx is failing to talk to the NodeJS app? I also consider this more than code, as they are also giving recommendations for performance tuning various components, etc.
I have a lot of suspicion so far that federation activity is causing 500 and other errors due to how it queues (swarms) other peers. It isn't just the lemmy-ui webapp, smartphone users, and other end-users.
If you aren't aware, Lemmy.ml has been down for the past 45 minutes, and could likely be causing your lemmy_server code to back up with all kinds of problems.
I'm actually working on these issues 10+ hours a day, for the past two weeks.