Many years ago I advocated for using Linux on the servers we sold to customers. They didn't need to do much. Run a DB server mostly. This was accepted happily by my managers as we could save costs on Windows licences.

Over the next five years, as those machines started to go wrong, it became my job to fix all of them, alongside all my other duties. So now we use Windows again, because our low wage helpdesk monkeys can actually talk people through most faults.

Sometimes people don't want to be empowered. They just want their shit to work.