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this post was submitted on 06 Sep 2025
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At my old job, we had phone surveys on the receipts. Customer could call and rate their service from 1-9 (I can only guess that when they implemented the system it could only register a single digit rating). When tallying up "positive" and "negative" reviews, 9 counted as positive, anything below that was negative.
We had one woman that would give us a review every week, but would give us an 8 because she "doesn't like odd numbers". We had to ask her to please stop because it was actually hurting our numbers.