Uses for this current wave of AI: converting machine language to human language. Converting human language to machine language. Sentiment analysis. Summarizing text.

People have way over invested in one of the least functional parts of what it can do because it's the part that looks the most "magic" if you don't know what it's doing.

The most helpful and least used way of using them is to identify what information the user is looking for and then to point them to resources they can use to find out for themselves, maybe with a description of which resource might be best depending on what part of the question they're answering.
It's easy to be wrong when you're answering a question, and a lot harder when you hand someone a book and say you think the answer is in chapter four.