I disagree that expecting an apology is narcissistic. If I were being a devil's advocate, I would ask you how expecting "actionable, notable change" is any less narcissistic than expecting an apology? I pose this question because I'm not sure I understand why you feel that expecting an apology is narcissistic (perhaps the confusion is arising from differing understandings of the word "narcissistic" — a complex word that is used in quite diverse ways)

I agree with you that apologies are, at best, insufficient — at least on their own — because even the best apologies can be invalidated by someone continuing to cause the same kind of harm they apologised for. However, when a good apology is accompanied by meaningful change, then it can really help with closure.

I have some trauma due to the stress of an extended period of disability discrimination, and sometimes I think about how I wish they would apologise. There was legal action taken, and compensation, but no apology. I can imagine a hypothetical alternate world where part of the settlement involved an apology, but that is not the outcome I crave, because that apology would inevitably just be hollow and only intended to placate me. This feels analogous to how you describe that you wouldn't want an apology, except in my case, the apology would be coming from an organisation, rather than an individual, which would make the flavour of hollowness somewhat different.

The apology I crave is the one I know I will never get, but I would trade away most of the compensation for. It's a silly thought to entertain, because if they had been willing to recognise the harm that they had caused me and committed to change, then it probably wouldn't have escalated to legal action. And even if they had apologised in a way that felt genuine, I would have no way of holding them accountable to it, because I wasn't involved with that organisation anymore. For me, an apology is about being seen. The harm that was done to me can never be undone, but recognising that harm is a necessary first step towards preventing it from being done unto others.

I think that expecting an apology isn't a great thing necessarily. It certainly can be reasonable to expect it as a requirement to continue engaging with a person as part of an ongoing relationship of some sort, as a first step towards meaningful change. Expecting an apology is useful in these scenarios because if someone refuses to, then it lets me know early that I should not expect them to be better in future, and I can do with that information what I will. If they do apologise, then their apology exists for a while in an odd "superposition" where I'm not sure whether to regard it as a genuine apology or a bullshit one — that will depend on their future actions.

A distinct but relevant question is that of forgiveness. I've found that whether I forgive a person is decoupled from whether they apologise and/or improve, and I'm much healthier for it. I think of forgiveness as something that I do for myself; there's a Buddhist line I like that says "holding onto anger is like drinking poison and expecting the other person to die". I don't like forgiveness being treated as if it is given in exchange for an apology and/or meaningful improvement, because even when that growth does happen, it feels like it devalues both the growth and the forgiveness to treat it as transactional. Based on your post, I suspect you would have interesting perspectives on how forgiveness interacts with apologies and/or actual change.

I am trying to reflect on whether there is anyone who has meaningfully grown or repaired their original wrong who I haven't forgiven. I don't think so. However, there are people who haven't apologised (or did so insincerely, out of selfishness) who I have forgiven. I