I cannot repair my washing machine without documentation. I have no idea how to use my multimeter to check the components. There are parts dealers for Beko in my area, but none of them have the service manual.

The parts shops all say go to the website for the manual as a flippant off-the-cuff answer. There are no service manuals on the Beko website -- at least not for my model. The navigation of the Beko website does not even have a path to docs. And worse, my model is treated as non-existent by the website.

What would I do if I were a professional repair service? What is the official channel?

I am open to “piracy¹” but it would be a long shot to scour all the dark web for a manual for a specific washing machine. It’s not the type of content people have a strong interest in spreading/trading.

¹As RMS says, it’s not a just and appropriate term for it (but “sharing” is awkward too).

(update) Added frame from Youtube video t1XaUolbjLY which shows that service manuals exist for at least some Beko models. As we can see in the snapshot, Beko wants to restrict who is servicing their machines. (btw the video covers a very different model than mine).

I probably need to find the test mode for my machine, comparable to YT video cq_uSyghZC0.

new problem

The machine reached a new low. Now there actually is a problem with the water valve, it seems. When running a program, it pauses then the start button just blinks. (It previously started by pumping then at least filled the tub). So I followed this video from the 5m10s position. I do not get 220v on either valve. But certainly I can see that 220V is getting to the control panel. So 220v goes into the control panel, but does not make it out of the control panel leads where the water valve connects.

(edit) The water valves themselves are fine (I connected 220v directly to the water valves and water flows). I guess I should suspect the pump now. The pump was actually the very first task back when the machine worked. So I should not have even been looking at the water valves which only start after the initial pumping ends.

It may be difficult or impossible to control food quality well enough that every container be mealworm-free. But I expect metrics to be kept so someone can monitor whether or not a supply chain is doing something notably reckless.

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When I tried to return the rooibos, the CSR asked for a receipt. I did not have one, so he refused. I said: look, it’s brand of the store, so of course it came from here. He argued that it may not have come from /this/ precise store.

I don’t give a shit about getting a 2 euro refund. My whole point was to get the incident recorded so they can look into QA issues. So then I reported this to the food safety authority in Belgium. It’s possible they acted on it, but they sent no acknowledgement. Which effectively signals to consumers they are wasting their time by reporting quality issues.

Is this all normal? I would expect a public health agency to be keen to encourage reports of worms packaged in food.

I think the norm is (sadly enough) to use Twitter. Someone tweets “worm in my food” with a good photo, it gets some attention, then the supplier is forced to try to remedy their embarrassment. This hack doesn’t work for non-Twitter non-Facebook users.

(edit) attached a pic

This creepy crawly was found living in a rarely used toilet in Brussels.

I was alarmed to find it. Is it a parasite? Hookworm, or roundworm?

Some history:

This is a rarely used part of the house. One day I discovered the toilet bowl was teeming with sewer drain fly larvae. Also creeped me out until I worked out what I was looking at. I’m not bothered about drain flies so I just left it alone. Returned to the toilet a couple months later and the trap was bone-dry. There was a hard blob of something.. mud, limescale, I don’t know. Not sure how it got there. It was the size of a golf ball so more mass than I would expect from limescale. I used a strong acid to descale the toilet. I made the toilet sparkling clean.

Then I used the trap to clean a dread-lock style mop because I could stuff it in there and squeeze out the the grime. And the mop could also reach deeper into the trap to clean the toilet better. Toilet water would become instantly black but easy to flush and repeat. After 10 or so iterations the water was still gray so I gave up.. maybe the mop should be bleached.. so I put the mop away. The mop was previously used to clean up cat urine (neighbors cat keeps entering my house, peeing on the livingroom floor and stairs, then bailing.. does not hang-out [why mark in a territory it does not intend to use?]). Anyway, I did not defecate in the toilet after cleaning it. Maybe urinated a couple times over the span of a couple months.

Then out of the pure blue I find this creepy crawly. Should I bring this thing to a doctor? I cannot work out how it got there or if it came from me. Perhaps equally important are the sand grains (50 or so?) around it.

theory 1: it entered the cistern from the Brussels water supply, perhaps as an egg. Hatched in the cistern. Brussels water contains sand which builds up at the screens of the tap airators and also in the cistern. A typical flush does not bring any noticable sand into the toilet bowl, but maybe if a worm were in the cistern it would have moved the sand around so that a pinch of sand would go in a flush, along with the worm.

theory 2: it came in from the Brussels water supply and ended up in the sewer pipes like most of the water does, grew in the sewer pipes and crawled up into the toilet trap from the sewer side. As it crawled, sand and scum from the sewer pipe stuck to it and washed off it when it entered the trap.

theory 3: it came out of me and ended up in the sewer pipes and crawled into the toilet. No!!! I hope not. But if so, it’s the lower floor toilet that I use, so the worm would have to do a straight up vertical climb 1 story high inside of PVC. Seems unlikely.

theory 4: I leave the window open most of the time and the toilet seat up, so a bird could have flown in and dropped something in the toilet.

They all seem unlikely.

This creepy crawly was found living in a rarely used toilet in Brussels.

I was alarmed to find it. Is it a parasite? Hookworm, or roundworm?

Some history:

This is a rarely used part of the house. One day I discovered the toilet bowl was teeming with sewer drain fly larvae. Also creeped me out until I worked out what I was looking at. I’m not bothered about drain flies so I just left it alone. Returned to the toilet a couple months later and the trap was bone-dry. There was a hard blob of something.. mud, limescale, I don’t know. Not sure how it got there. It was the size of a golf ball so more mass than I would expect from limescale. I used a strong acid to descale the toilet. I made the toilet sparkling clean.

Then I used the trap to clean a dread-lock style mop because I could stuff it in there and squeeze out the the grime. And the mop could also reach deeper into the trap to clean the toilet better. Toilet water would become instantly black but easy to flush and repeat. After 10 or so iterations the water was still gray so I gave up.. maybe the mop should be bleached.. so I put the mop away. The mop was previously used to clean up cat urine (neighbors cat keeps entering my house, peeing on the livingroom floor and stairs, then bailing.. does not hang-out [why mark in a territory it does not intend to use?]). Anyway, I did not defecate in the toilet after cleaning it. Maybe urinated a couple times over the span of a couple months.

Then out of the pure blue I find this creepy crawly. Should I bring this thing to a doctor? I cannot work out how it got there or if it came from me. Perhaps equally important are the sand grains (50 or so?) around it.

theory 1: it entered the cistern from the Brussels water supply, perhaps as an egg. Hatched in the cistern. Brussels water contains sand which builds up at the screens of the tap airators and also in the cistern. A typical flush does not bring any noticable sand into the toilet bowl, but maybe if a worm were in the cistern it would have moved the sand around so that a pinch of sand would go in a flush, along with the worm.

theory 2: it came in from the Brussels water supply and ended up in the sewer pipes like most of the water does, grew in the sewer pipes and crawled up into the toilet trap from the sewer side. As it crawled, sand and scum from the sewer pipe stuck to it and washed off it when it entered the trap.

theory 3: it came out of me and ended up in the sewer pipes and crawled into the toilet. No!!! I hope not. But if so, it’s the lower floor toilet that I use, so the worm would have to do a straight up vertical clime 1 story high inside of PVC. Seems unlikely.

theory 4: I leave the window open most of the time and the toilet seat up, so a bird could have flown in and dropped something in the toilet.

They all seem unlikely.