nature. Stop fighting a losing battle. Learn how to block people and move on with your life. If you stop engaging they’ll get bored and leave you alone. They thrive on your reaction so stop giving them one.
The problem for developers is that the easiest way to stop engaging is to not play their games. They care about moderation because they want people to continue to play their game.
The article says that comment came from a CEO of another game company, not players. Tim Bender, the CEO of the publisher for The Manor Lord, said "Players are happy, the developer is happy, and we as publisher are thrilled beyond belief." I don't understand where the post title that says he cited gamer expectations came from.