1203
Lol
(lemmy.world)
She may not have a receptionist, but does she have a cat? 
I encourage my daughter (4) to run and peek through the small window beside the front door whenever the driver is out there taking photo. She always looks like a goblin.
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I mean.... the cat is obviously in charge of that house.
That's her lawyer.
I've had this a lot.
I guess it might be because in the delivery person's app this option could be very similar to the one they meant to select:
Handed to Receptionist
Handed to Resident
And everyone knows that resident doesn't necessarily mean a resident of your house either
Handed to resident package thief
handed to some dude iono he was blonde or maybe brunette wait it was a girl I think
Scruffy guy with shopping cart filled with odds and ends: huh? Yeah imma resident.
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Do people not say hi to customer service reps?
Most of the time its a bot so why bother
Because that bot will remember your politeness and take pity on you when the robot uprising comes.
Yes everyone, ALWAYS BE KIND TO BOTS. Consider this a warning.
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I do, even if it's a bot, because maybe it's not. I have worked on 2nd+ line tech support, and I'd often see 1st line getting mistreated by customers. I could never do 1st line.
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Lol
If reception means to receive, then anyone who is given the package (receives it) is by default a receptionist. Therefore, if the delivery person hands the package to anyone, they've handed it to a receptionist. /s
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delivery drivers lie all the time. when I was still in a row house, I watched the amazon guy from my window take the same package from door to door, put it down, take a picture, then pick it right back up and take it to the next stop where he did the same thing.
The ups guy that delivers to my work has been marking every package as signed for by a person who quit 5 years ago... Sometimes on stuff he didn't even leave at our building...
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Well, at least the sense of humor is present on both sides.
Most companies would do their CS agents a lot of good by allowing them to be themselves a bit more. The amount of times you can hear the inner turmoil as an agent knows they're saying something wrong, but that's what's on the script is painful, and you waste about 30 mins just breaking through "the company code"
Relevant XKCD:
The most unbelievable part of this is someone using Haiku as a daily driver.
it's getting there :(
I had the same fucking experience setting up a modem. I was doing everything on their instructions, but it simply won't register on the network. Customer service kept trying to get me to rent their first party modem. I had to spend almost a day, calling 4 separate times until finally someone forwarded me to an engineer. And boom, fixed in 30 seconds.
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Please try uninstalling your OS and all applications, reinstall, unplug your modem, blow on it, and plug it back in. Call us back after you've done that and after waiting in the queue for an hour give this reference number to an associate who will promptly tell you there are no notes on your case but they will be happy to start from the beginning with you.
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I had to call the electricity company to resolve a fucking clusterfuck of their making the other day (long story short my electricity meter is faulty), and after 3-4 calls I got to someone who said "jesus christ" after I explained my situation and how they'd made it worse trying to resolve it...
She didn't fix it, it's still not fully fixed after a further 4 days including 29 hours without power, but gee did I feel like I was speaking to a fellow human who was trying to help in that conversation above all others I had with them
Back in the ADSL days, I once had to call my ISP because my service was down. No matter how many times I explained that the physical copper line was cut because a truck hit the phone pole, the person on the other end followed their script and asked if I tried restarting the router.
I always suspect they hate the scripts too. But they're almost certainly sanctioned if they stray from the script, even if it ultimately helps the user out in the end.
Yep. Though there are times you can get away with it. I was told by a supervisor that, no I wasn't going to get written up for telling a customer to "shut up and listen to me, if you hang up the phone I cannot solve your issue." They did however tell me that I was to act as though I had been thoroughly chewed out, as something like a dozen people heard me say that.
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They mostly hate the script way more than you do. Most phone support just wants to get you off the phone, ideally after resolving your issue, but thats not always the priority. Sometimes ya just gotta clear the queue.
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I treat customer service reps with patience, friendliness, and a little bit of awkward humor. Had to activate a phone awhile back and was struggling. Had an issue with one of the steps just not working. It was due to their poorly worded online guide. Customer rep confirmed that this issue does happen, etc etc. Told her "It's okay. Small issue, we'll figure it out. You're not the one responsible, though I really appreciate your help."
Rep, "Oh no you've been really patient and kind! I am happy to help "
And she did help. Probably more than she needed to since she wasn't in the service department at all. I had been transferred to Sales without realizing. So huge props to her on that one.
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this post was submitted on 09 Feb 2024
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