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This coffee shop uses AI to measure the productivity of their employees and the time spent in the shop per customer. Welcome to capitalist innovation. (lemmy.dbzer0.com)
submitted 9 months ago by eya@lemmy.dbzer0.com to c/aboringdystopia@lemmy.world
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cross-posted from: https://lemmy.ml/post/11497758

This coffee shop uses AI to measure the productivity of their employees and the time spent in the shop per customer. Welcome to capitalist innovation.

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[-] TheAlbatross 42 points 9 months ago

Where's this shop? Would be a shame if their online reviews were cluttered with 1 star AI generated posts

[-] moreeni@lemm.ee 2 points 9 months ago

All of the employee's names are slavic, so I suppose it's somewhere in Eastern Europe

[-] Ildar@lemmy.world 1 points 9 months ago

Names look like Russian

[-] pearsaltchocolatebar@discuss.online 28 points 9 months ago

I was in an AI/ML training program last year, and there were a few hospital execs there too.

They were absolutely giddy about being able to use AI to deny unprofitable medical care. It was sickening.

[-] ImplyingImplications@lemmy.ca 23 points 9 months ago

Not terrible if they intend on using this data to improve their services, but I have a feeling they're going to use it to tell customers to gtfo after a certain amount of time and fire employees who don't hit quotas. Neither of these improve their services, but they will improve short term profits.

[-] LarmyOfLone@lemm.ee 8 points 9 months ago

Optimization of assembly lines and critique about it is pretty old by now.

I read somewhere how the japanese tried to optimize assembly lines and have a big board where everywhere there is a work stoppage a red light would go off so you could isolate and see the patterns. The ideal was that red lights would go on and off everywhere all the time, so that all workers are working at the edge of capacity. If they are not going home totally stressed out you're doing it wrong! /s

[-] Krauerking@lemy.lol 7 points 9 months ago

Man we have already been starting to get in deep with companies using unrealistic efficiency models for their employees based on computer models that assume a lot about how much each human behind the data point can handle. Use of facial and basic AI recognition is gonna make a lot of work feel like there is impossible standards unless their bosses can back away from max efficiency, which we know is practically impossible if the thought of profits are on the line.

Data on how long customers are staying and in which seats could be nice though just for reorganizing the seating to adjust that though.

Somehow it always feels like bosses use data to see how much more they can squeeze out of employees rather than how to make the space more enjoyable. Easy to interact with.

[-] 800XL@lemmy.world 7 points 9 months ago

So fucking sick of the AI circlejerk.

[-] SirQuackTheDuck@lemmy.world 6 points 9 months ago

This is just the machine learning-powered pattern recognition we've had for at least a decade now.

AI has become an umbrella term, but this isn't new tech.

[-] 800XL@lemmy.world 1 points 9 months ago

Who cares whether it's old or new or middle school. Who cares whether it's pattern recognition or an actual learning computer with thoughts and feelings?

It's all a corporate masterbatory fantasy of executives right now that somehow their company's OpenAI subscription is going to be the one to unlock the secrets of the universe and they can staff the company with animatrons that don't need time to shit, piss, eat, talk, sit, stand, sleep, take breaks, take vacations, learn, be trained, or have a family. They won't strike, get paid, leave the company, go home, have to drive to work, require costly office space, say no, have a need for HR, or social interaction.

So now they throw this bullshit at everything but are too stupid to realize that woopdie-do you successfully got rid of the person that spent too much time on the phone, but your product still sucks and no one who works for you cares.

[-] bartolomeo@suppo.fi 4 points 9 months ago

Their union will put a stop to it, right? Right guys??

[-] Hiro8811@lemmy.world 2 points 9 months ago

Also why are there four servers? Most I've seen at coffee shops are two and maybe some in the back to prepare sandwiches and so on

this post was submitted on 05 Feb 2024
127 points (100.0% liked)

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