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submitted 11 months ago by L4s@lemmy.world to c/technology@lemmy.world

'Our long-term objective is to make printing a subscription' says HP CEO gunning for 2024's Worst Person of the Year award | Not satisfied with merely bricking printers, HP now wants to own them al...::It was only the other day we reported how HP has been slapped with a lawsuit in response to measures that disable its printers when fitted with a third-party ink cartridge. Now the company's CEO,

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[-] friend_of_satan@lemmy.world 129 points 11 months ago

I will thank him for his honesty and straight forward communication. I now know never to buy an HP printer.

[-] something_random_tho@lemmy.world 40 points 11 months ago* (last edited 11 months ago)

I have a Brother laserjet I got on Amazon for $70 10 years ago. I print on it occasionally, and it always works. That thing has never needed new toner. It never jams. It just keeps going. Highly recommend finding a basic laserjet model from that brand.

[-] shadow@lemmy.sdf.org 10 points 11 months ago

I, too, love my old Brother laser printer. Their website is absolute garbage though. I don't know what they did to it, but it is just slow as hell.

Definitely spend the extra $10 for duplex printing or regret it for the rest of your life.

(Seriously, why even make non-diplex printers?)

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[-] LibertyLizard@slrpnk.net 66 points 11 months ago* (last edited 11 months ago)

Why would anyone buy such a printer? You could just go to a print shop at that point. Though honestly that’s already what I do so maybe it’s for the hikikomori or something. I don’t know why the home printer still exists in this day and age.

[-] dual_sport_dork@lemmy.world 74 points 11 months ago* (last edited 11 months ago)

If I'm expected to pay a subscription that means every single aspect of the experience has to be outsourced to HP. And I'm including set up, cleaning and maintenance, consumables, and sending a man out to clear my paper jams for me, too. That's how it works at the print shop -- I put in money, they hand me prints completed to my specifications. Whatever happens in between those two events is not my problem.

But of course that won't be the case, so they can fuck off.

[-] treadful@lemmy.zip 25 points 11 months ago

This is relatively common in the office world. Lease the copier/printer and it comes with free maintenance or replacement. Complete overkill for home printers though.

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[-] cm0002@lemmy.world 26 points 11 months ago

Or go-to your local library, ours charges an exorbitant fee of a penny/page and gives $2 for printing for free for new library card holders lmao

[-] LibertyLizard@slrpnk.net 14 points 11 months ago

Shit I forgot libraries offer this service. Even better.

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[-] treadful@lemmy.zip 14 points 11 months ago

I don’t know why the home printer still exists in this day and age.

Legal shit.

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[-] blackbelt352@lemmy.world 11 points 11 months ago

I have a few edge cases where a printer is nice to have and I don't need the quality of a print shop, I find proofreading documents to be a lot easier on a physical paper easier than a screen and I can mark changes, and when I'm playing TTRPGs I like to have a printout of my map with enemy locations and notes so that I can place everything on my battle mat the way I intended to without messing with tablets, phones or laptops.

Even with the time it takes for me to drive to the nearest Staples and have them print it (all in all probably an hour long trip), having a cheap printer on hand saves the time and money spent getting a printout after like 2 printouts.

At the end lf the day it's not about the usefulness or obsolescence of the printer. It's about the bullshit subscription services have unnecessarily wormed their way into every aspect of our lives. If I buy something, it's mine, I own it, nobody else should be able to tell me what to do with it, beyond things that are already illegal.

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[-] QuarterSwede@lemmy.world 65 points 11 months ago* (last edited 11 months ago)

Just happened today:

Employee asks for toner for an aging HP Laserjet printer since it’s out. I look it up and it’s $198 for black (it’s not a color laser). I immediately looked up a Brother laser with an ADF scanner/copier and it was $199. High Yield Toner is $15 without a chip from a reputable 3rd party. Office is getting a new Brother printer delivered tomorrow and it’ll work 100x better.

HP, this is how you kill your printer division. Short sighted idiots.

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[-] diffusive@lemmy.world 51 points 11 months ago

How much I would love if EU pulled a USB-C on printer ink/toner.

“All printers must be compatible with one of these X possible formats of ink/toner. Lockdown is forbidden too”

Sure the printers would be more expensive but I am sure we would see an incredible improvement in quality and decrease in ink/toner cost

[-] Patches@sh.itjust.works 18 points 11 months ago

Sure the printers would be more expensive but I am sure we would see an incredible improvement in quality and decrease in ink/toner cost

Probably because everyone but Brother would step out of the market.

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[-] silverbax@lemmy.world 44 points 11 months ago
  1. Buy Brother, better printers without all this subscription garbage.

  2. How long before an 'open source' printer hots the market and terrifies this idiot CEO?

[-] jmp242@sopuli.xyz 25 points 11 months ago

If he hasn't been scared by Xerox, Brother, and Epson, he won't be scared by a FLOSS printer. At this point, the only people who buy HP printers are those who don't even google it and remember hearing the laserjets were good circa 1995.

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[-] Fades@lemmy.world 43 points 11 months ago
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[-] doctortofu@reddthat.com 40 points 11 months ago

Greedy rent-seeking garbage humans would make breathing a subscription if they could. And the sad and scary part is that for some reason there are people ready and willing to pay for the Premium Oxygen Subscription Plus with unlimited breaths per day and the Gold Blinking Packaage added for free for the first month ($99.95 after that)...

[-] grue@lemmy.world 22 points 11 months ago

The irony is that even that satire didn't envision something so cartoonishly evil as a subscription business model.

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[-] dumpsterlid@lemmy.world 39 points 11 months ago

And since the CEO said this I will literally never buy an HP product again period

[-] lemmegogo@lemmy.world 14 points 11 months ago

Very happy with my Brother laser printer so far. It just works. Hasn't held my prints hostage for any online ink subscription renewals... yet...

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[-] alphacyberranger@lemmy.world 37 points 11 months ago

It's simple actually. Don't buy HP products. Even their laptops have huge quality issues and flawed motherboard designs. Their firmware updates are known to brick motherboards. Even if you are under warranty, they won't give you a new board, instead they'll give you a refurbished board. FUCK YOU HP.

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[-] badaboomxx@lemmy.world 35 points 11 months ago

That is quite funny, my objective since 20 years ago is to not buy anything with the HP logo.

[-] crusa187@lemmy.ml 32 points 11 months ago

With each new HP news article I grow more pleased with last year’s decision to ditch HP once and for all and get a Brother.

The Brother just works. Even surprises me in some scenarios where I anticipate lack of support and it comes through anyway. Great printer!

[-] garretble@lemmy.world 32 points 11 months ago

This is why for the one or two times I need to print something a year I just go to the library and pay them $0.10 a page to print something out.

[-] AlphaOmega@lemmy.world 10 points 11 months ago

I bought a refurbished laser printer at a garage sale for $30 8 years ago. Still printing off the original toner

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[-] _number8_@lemmy.world 31 points 11 months ago

what a literal fucking psychopath. i mean literally imagine waking up and thinking these things. imagine trying to actively make the world worse like this.

oh yeah i'm trying to make bathrooms a subscription

i'm trying to make food a subscription

i'm trying to make tv a subscription

i'm trying to make clothes a subscription

i cannot wait to live in paradise

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[-] echodot@feddit.uk 29 points 11 months ago

This really doesn't seem like a very good long-term investment. Over time people are printing less, not more.

If you make it difficult to print they'll make the active effort to move away from your product, which is especially bad given the people are moving away from printing in general anyway.

[-] Madison420@lemmy.world 9 points 11 months ago

Which is why they have to extract a much as possible from their dimishing customer base that are essentially forced to still use them and this have no real choice.

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[-] BurnSquirrel@lemmy.world 25 points 11 months ago

I don't own a printer because the cost to constantly refill cartrages feels like a subscription already. I just go to the UPS store for the 3 times a year I actually need to print something, on a for-realsies printer that someone else maintains. usually costs less than a dollar every time I go.

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[-] knotthatone@lemmy.one 19 points 11 months ago

Most people shouldn't buy a home printer at all anymore. Unless you're a crafter or work in a field that still uses lots of paper (i.e. law) they're not worth it.

It's a rapidly shrinking market and HP knows there's no saving it so I guess they're following the cable company playbook.

Squeeze your remaining customers as hard as possible before the music stops

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[-] francisfordpoopola@lemmy.world 18 points 11 months ago

This guy is unbelievable. Who the hell would pay a subscription to print? I print maybe once every two months and I have my own company.

[-] IndefiniteBen@leminal.space 10 points 11 months ago

And companies that need to print more frequently probably already have some kind of subscription, because there are already printing companies that fill that niche.

[-] CrowAirbrush@lemmy.world 18 points 11 months ago

Canon understands that selling a printer with a maintenance contract is a viable way to do business...to business.

That's a place where the option is very much appreciated.

[-] Cyberjin@lemmy.world 17 points 11 months ago

Does an "open-source printer" exist?

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[-] homesweethomeMrL@lemmy.world 16 points 11 months ago

Hey another article about the shit-on-fire that is HP printers.

Welcome new wtf-is-this-HP consumers! Be assured that HP has trafficked in bullshit around their printers for many, many years! Today is no fucking different and tomorrow won’t be either.

Feel free to launch your HP printer into the sun, as that's the most enjoyment you’ll ever get out of it. And be sure to watch for the next “Woah, HP printers are fascist garbage” article, due out soon!

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[-] cloud_herder@lemmy.world 16 points 11 months ago

Whyyyyy would you actually say this out loud? We all know it’s a dick move but I’m curious what would possess them to actually broadcast it? Like you’re not supposed say the quiet parts out loud. Right?

[-] Fades@lemmy.world 11 points 11 months ago

because they are mask off, they feel they are owed the money the subs would generate. They feel like they are untouchable because the system protects them

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[-] LEDZeppelin@lemmy.world 16 points 11 months ago

Eat shit HP. I will eat bag of dicks before I even think of touching their shitty printers

[-] Blackmist@feddit.uk 16 points 11 months ago

Obligatory Brother Laser Printer comment.

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[-] asim0v@lemmy.world 14 points 11 months ago

As an IT worker who is regularly subjected to dealing with printers, HP is by far the worst I have to deal with. They are shit from the build quality to the bloated borderline spyware software they push to the awful web interface. If you are considering an HP printer just don’t. It’s a better investment to go buy anything else.

[-] UncleGrandPa@lemmy.world 12 points 11 months ago

No where in there was anything about what the consumer wants or needs. Just theirs

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[-] joel_feila@lemmy.world 10 points 11 months ago

I have printer in my house, that has about 3 years of dust on it. It is not hooked up to my home wifi and I don't even know if it can work. Last Year I only need to print some thing twice. So I just drove down to the fedex kinkos and printed there.

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[-] Buffalox@lemmy.world 10 points 11 months ago* (last edited 11 months ago)

It's well known that printers are routinely sold at a loss, with the real revenues made from selling replacement ink cartridges.

I don't think that's a sustainable business anymore.

We've been using laser for 16 years now, because ink is expensive, and it doesn't even help much to use it only sparingly, because then the cartridges dry out.
We bought a color laser 10 years ago, and it's still going strong on only the 2nd set of cartridges (original + 1 set purchased). We have very little use for prints now, as all mail is electronic here now, and yes I mean all, even papers that needs to be signed are done electronically now.
So we print maybe 2 sheets average per month, last prints was my wife printing music scores to practice. The ones before that I can't even remember.

People in school basically all levels are turning papers in electronically too. I don't see where a lot of printing is still needed?

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[-] YurkshireLad@lemmy.ca 9 points 11 months ago

If HP’s competitors are listening to his utterances, they should be all over this with ads saying “no subscriptions or other nonsense in our printers, and never will be”. They could grab much more of the market.

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[-] leo@lemmy.l0l.city 8 points 11 months ago

Paperless offices and WFH eating their lunch

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this post was submitted on 24 Jan 2024
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