Epic Games is useful for the free games they giveaway every week, some weeks better than others. And I know the topic of ownership of these "free games" is another conversation, but I'll take advantage of it while it's there and also while giving them little to no money.
Basically Epic like every other publisher has created their own launcher/store.
They aren't trying to compete on features and instead using profits from their franchise to buy market share (e.g. buying store exclusives).
The tone and strategy often comes off as aggressive and hostile.
For example Valve was concerned Microsoft were going to leverage their store to kill Steam. Valve has invested alot in adding windows operability to Linux and ensuring Linux is a good gaming platform. To them this is the hedge against agressive Microsoft business practices.
The Epic CEO thinks Windows is the only operating system and actively prevents Linux support and revoked Linux support from properties they bought.
As a linux user, Valve will keep getting my money and I literally can't give it to Epic because they don't want it.
Pure speculation: of the people who don't like Epic, maybe 25% are legitimate, principled objections to their business practices. The rest are split evenly between people who just want to manage their entire library on a single platform, and folks just going along for the hate-ride because it seems like the "safe" position to take.
From a technical stance, Steam and GOG are superior platforms (for different reasons). For equal-price purchases, I can't think of a single reason to choose Epic over other options. But claiming a game for free? That doesn't make anyone a bad person.
I just don't like the launcher. It's absurdly slow and bloated even though it doesn't contain many features. On fast hardware, it takes 30s to open and lags harder than Pokemon Scarlet and Violet. It also eats up my CPU for no reason and has an invasive privacy policy. I try to use the open source Heroic launcher instead, it's much better.
Although recently Steam has moved from slow to within a stone's throw of the launching speed of the Epic Games Store. I'm now looking for an alternative to launch my Steam games.
There's not really a good answer other than convenience. Folks view Steam as the benevolent convenient monopoly. They want it to be their store for everything, their launcher for everything, their friends and social networks for all gaming on PC and what not. Epic is behind on feature parity and function, but even if it did have parity, I think gamers still want the convenience of one store/library/friends list.
Epic doesn't play nice with Linux, and lemmy is a Linux-centric place - that's nearly all of the hate. I find Linux to be a pain in the ass because everything else I use, and am of my games, are Windiws native. I click the install button and never have to worry about which version of proton will work. It's the second worst thing about my Steamdeck (the first is, of course, that atrocious keyboard).
You will be able to tell how rabid the Linux continent is here by the number of down votes I get for saying that windows is simply a better gaming platform and Epics nose-thumbing at Linux causes me exactly zero worries because I play on the OS these games were made for.
There needs to always be multiple game stores to keep prices in check. Steam can not be the only option or prices will skyrocket. See game console stores for reference. I use Playnite to seamlessly bridge my game libraries from Steam, GOG, Epic, Amazon Prime, itch.io etc. This is the way.
I just don't use Epic myself but do use Gog and Steam (with the ultra shitty EA launcher and Ubisoft Connect bundled with some of my games) and Playnite has changed everything unifying it all into that single launcher.
Full screen mode in Playnite works fine on my HTPC and as a launcher it does consolidate all of them into one place easily. Worth trying if you use multiple stores.
As for why I'm not using Epic, the whole paying for exclusivity with third parties really didn't appeal to me at all.
If the free offerings from Epic do appeal to you, or if they do better deals on localised currencies (especially if you do struggle to pay for things), don't worry about using their services. I wouldn't want you to deny yourself some entertainment just because other people have issues with them as a business.
Real answer is branding. Steam has cultivated an absolutely stellar image of being the "good guys" of gaming, and it's super hard to counter that. Epic came on the back of publisher-specific launchers getting a bad reputation for both legitimate and illegitimate reasons, so you end up with a weird, paradoxical defense of Steam's quasi-monopoly.
I guess tehcnically GOG is exempt, in that they also have a good reputation and they're objectively more radically pro-consumer than Valve by a huge margin, so the lines get blurred there.
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