Better help sucks. They use inexperienced nurses from the south with thick accents that read from a three ring binder.
Hey, please don't insult people for being from the south or having southern accents. There are some pretty great things and people from the American south, myself included. And please remember that trans people are also a group that is often discriminated against for the way we talk.
Given the time of year them running a lot of ads right now makes a lot of sense.
A lot of people suffer from seasonal depression and also for a lot of people the holidays are a particularly emotionally tough time for other reasons.
Of all the things pushing a bunch of ads right now this one doesn't bug me as much as some others.
Profiting from people's suffering doesn't bother you? Hmm...
I never said it didn't bother me, I said I understood why they're advertising a bunch this time of year and that it didn't bother me as much as others. You also see a lot of alcohol ads this time of year, those bother me deeply.
Also:
Providing a mental health service is expensive.
Should such a thing be provided to the people by a government and funded via taxes? Yes.
Should we be pushing our government to provide such a service? Yes.
Is having such a service in the meantime a good thing? Yes.
Here in the US calling a suicide hotline is free, but mental health services are horrendously expensive even with health insurance. And getting an appointment is a whole other can of worms that's also a nightmare. The last time I tried I was scheduled 8 months out for one that took my insurance so it was only going to cost me $250 per session instead of "we'll figure that out when you get here". They cancelled my appointment a month before it was supposed to happen.
I've had and have known many others that have had the unfortunate experience of trying to seek therapy in the US. It's very dependent on where you are, what insurance you have, how updated the list of providers that accept your insurance is, and whether or not the ones in your area are even taking new patients.
In my experience, Better Help doesn’t provide a worthwhile service. They charge around $300/mo and will postpone and cancel your appointments so you end up getting in one, maybe two, appointments in a month, but with the added stress of needing to work your schedule around their shitty time management. My partner tried them out for a couple months out of desperation at the lack of local therapists who take our insurance and it was a net negative for her.
Sorry to hear that it went poorly for you two, the only 2 people I've known who have used their services had a good (or at least better than local) experience with them.