The footage, posted by TikTok user legallyswiftie13, captures a tense exchange between airline staff and passengers on the plane as the woman explains she is deaf and had already noted the accommodation on her ticket.

Frontier Airlines says passengers who are deaf or hard of hearing can request assistance either during booking or through the airline’s “Manage Trips” tool.

According to the airline’s assistance page, crew members can work with travelers to, “establish a way to share important flight information,” once they are on board.

The passenger, who is visibly emotional in the video, repeatedly says she is willing to comply, but feels humiliated by the situation.

“I didn’t do anything wrong,” she says in the clip while gathering her belongings.

The U.S. Department of Transportation’s Air Traveler Disability Bill of Rights states that airline staff who interact with passengers must be trained to recognize and accommodate the needs of people with disabilities.

Lawsuit incoming. Or expect MAGA to overturn the ADA.

Oh geez, frontier claims she brought an open container onboard and that's why she was removed, not because of being deaf.

Wonder who's side of the story is true, witnesses' will come forward and this lady may get a huge lawsuit, or nothing. Only time will tell.

Wow. Terrible experience but she just won the lottery, that lawsuit will allow her to retire comfortably.

In the footage, a gate agent appears to advocate for the passenger while the flight crew insists she must leave aircraft.

Pretty sure I’d get up and walk off the plane. Not sure I wanna be on that flight with that flight crew.

Not sure what these douche bags were thinking. Great advertisement to NOT fly Frontier though.

I know airlines must accommodate people with disabilities, but for this flight attendant they should probably make an exception.

Sounds like a plot from a cheap comedy.

Unfortunately I'm not even remotely surprised. Deaf and hard of hearing people are often targets of people who can't handle someone not doing what they say. Once those people feel their words aren't being shown proper deference some of them can't/won't stop their emotional response to regain dominance. Inability to comply (especially in someone who appears capable) becomes refusal in their eyes, and they'll just stretch it back to something we should have done to prevent them from feeling insubordinated. Cops are notorious for it.

I'd never even thought that one might need to tell an airline that you're Deaf. It's a difficult experience as someone hard of hearing, but it's difficult in the way dealing with the DMV is. Ideally you have a hearing person with you, and if not you bring a pen and paper to communicate when you need a shoulder tapped, and just run by context cues and writing for the rest.

Also I hope this lady consented to being recorded and posted. I'd be so humiliated seeing discrimination against me go viral

The whole thing is so silly. Wasting everyone’s time instead of ignoring a single drink someone walked on. Is it truly worth 20-30 minutes from 100+ people, yourself included, if a person has a drink? That stewardess must have had a rough week to have made such a fuss over what could have been an inconsequential lie by omission. Even worse if she did this *GAG* for the company.

I watched the video when it came out. The first couple sentences the woman speaks do sound as if she's deaf - but then she sounds progressively less deaf as the disagreement goes on. As the public spat continued, I visited her TikTok account and (as of yesterday), she's pinned this December 2024 video where she says the ear doctor told her she's losing her hearing, and you'll notice she's speaking pretty normally.

I have friends and relatives who have become increasingly hard of hearing as they aged, including a couple that have gone completely deaf, and none of them have that "lost hearing before learning to speak" deaf 'accent'. That's because their brain and muscles remember what the movements for those words sound like. They do tend to lose verbal 'crispness' over time, but it takes years. So right off the bat, she was implicitly exaggerating her 'hearing loss' in the viral video.

Someone on yesterday's reddit thread commented in part

I went down a rabbit hole of her TikTok, and she's a disgusting person personality wise. ALWAYS playing the victim. [...] We don't know what led up to this. I hear them constantly bring up "accommodations". My bet is she was making a scene about her "accommodations" and during that the attendant saw the cup. Rather deal with someone whose drunk [...] [they] decided to kick her off so she can [...] calm down.

To which someone else replied

I used to follow her TikTok (until I realized she is super annoying) and she is both a law student and is rather litigious in general. She’s involved in a variety of legal issues with her HOA (which was the story that initially got me to follow, admittedly but it’s no longer interesting).

I'm betting that this isn't the only person who's found her annoying and the HOA storyline now boring and she's lost followers, and this is her latest attempt to ~~recoup followers~~ grift.