A bank sent emails instructing customers to take a KYC interview in their app.

What if you don’t have the app? You get a get-out-of-jail free card? I’m betting marginalisation. Those without the app will lose access to their money.

Even if you have the app, an app-based interrogation is likely rife with shenanigans. Banks are sneaky. Bankers are like cops. They will ask one question at a time. They can track how long you sit on a question. You won’t know how many questions are ahead. The sensitivity of the questions will gradually escalate. If you reach a question that goes too far and say “fuck this, I’m out”, you would have already given them excessive sensitive data, creating a “point of no return” scenario. You can’t take the previous answers back at that point.

When I get a KYC interrogation, I require seeing ALL the questions at once before answering the 1st one. If just 1 question goes beyond my threshold of tolerance, I need to say “fuck off” and give them nothing.