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submitted 1 month ago* (last edited 1 month ago) by DrunkEngineer@lemmy.world to c/aboringdystopia@lemmy.world

Guests report getting billed hundreds of dollars for smoking, based on the readings of an "algorithmic" smoke detector. The sensor manufacturer markets its product as a way for hotels to unlock new revenue streams.

See also: https://www.wsbtv.com/news/local/cobb-county/marietta-hotel-fined-women-hundreds-smoking-they-say-other-activities-tripped-sensors/WPFWFT7INFGOLHR4HSQK7YIOKY/

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[-] dual_sport_dork@lemmy.world 239 points 1 month ago

I have never seen a more clear cut example of a perfect use case for a credit card chargeback.

Fun fact: You can't dispute part of a charge. If you charge this back and win (you probably will) the hotel loses out on everything, for your entire stay. It also stacks up against them and raises their rates the more they get. An even vaguely concerted effort by people who have been ripped off by this would probably get the hotel in question booted from their credit card processor.

I imagine it's damn difficult to run a hotel if you can't accept credit cards. Just saying.

[-] imrighthere@lemmy.ca 119 points 1 month ago

They disputed it with their bank, the bank sided with the hotel because of the sensor report. Just saying.

[-] dual_sport_dork@lemmy.world 54 points 1 month ago* (last edited 1 month ago)

Sounds like they also need to find a new bank, then. Or more people need to file — Once banks get wise of a particular scam, they'll start taking a more dim view of it.

[-] SoloCritical@lemmy.world 49 points 1 month ago* (last edited 1 month ago)

STOP USING BANK CARDS TO PAY FOR SHIT.. Credit cards are the way, they are SOOOOOO much easier to deal with than a bank. Also fuck banks.

Edit: a word

[-] AlecSadler 33 points 1 month ago

Simply put:

If something gets fucked up and you used a debit card, you're the one screwed until it is sorted out (if it is sorted out). Also debit disputes can take 8+ weeks I've heard.

If something is screwed up and you used a credit card, then the bank is on the hook until it is sorted out. And typically they'll credit you the amount until the investigation is complete and it is usually complete within 30 days. I've had chargebacks remain credited simply because the other party never responded.

[-] half_fiction@lemmy.dbzer0.com 28 points 1 month ago

The commenters are saying "bank" but the original article says she disputed with her credit card company so I don't think that's the case here.

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[-] CosmicTurtle0@lemmy.dbzer0.com 24 points 1 month ago

How do you prove to the bank or in a court of law that you didn't do something? The hotel is alleging that their algorithm detected smoking.

Besides setting up a camera which seems to be very invasive, how would you fight this?

[-] despoticruin@lemmy.zip 12 points 1 month ago

The burden of proof that the sensors cannot provide false positives falls on the hotel chain, not the person getting charged. There is also the question of whether the sensors can be triggered by someone else, or an adjacent room.

You fight them by filing a lawsuit for fraudulently charging you.

[-] Lucidlethargy@sh.itjust.works 17 points 1 month ago

Ah yes, the system keeping the poors in their place.

Most people can't afford the time and money required for this, so they don't bother. So corporations and corrupt people get away with all kinds of things.

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[-] ook@discuss.tchncs.de 20 points 1 month ago

Surprise, banks also pull disgusting shit. Who would have thought about that.

[-] LilB0kChoy@midwest.social 41 points 1 month ago* (last edited 1 month ago)

But when she disputed the charge with her credit card company, they sided with the hotel after it provided the credit card company the same smoke report it sent her.

They tried that. If the credit card denies it you could have a lawyer send a letter threatening legal action but that's all going to be at an extra cost unless you know an attorney or they think they could make enough to o do it on spec.

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[-] InvalidName2@lemmy.zip 35 points 1 month ago

In two different cases where I've disputed part of a charge/order, the credit card company returned the money for the entire order like you said. I was surprised they did that, and didn't realize that was the norm.

On the one hand, I never wanted anything I extra that I didn't deserve. On the other hand, both times this has happened to me, the companies at fault really, really went out of their way to deserve it. Not necessarily scam level deserved it like this hotel's smoke detector scam, but still.

[-] 0x01@lemmy.ml 11 points 1 month ago

Many credit card software providers also charge for the investigation of chargebacks, to the tune of hundreds of dollars, even if the chargeback is reversed.

[-] dual_sport_dork@lemmy.world 17 points 1 month ago

Accumulating a history of chargebacks against you as a merchant, even if the consumer ultimately loses them, also counts against you and will raise your rates. The processors don't like dealing with merchants that they perceive as excessively risky.

I have to deal with this in my business and the whole thing is really a pain in the ass.

[-] Brkdncr@lemmy.world 7 points 1 month ago

That’s not where it ends though. They can send you to collections.

Happened to me from Verizon after I returned their modem and they said I didn’t.

Many different collectors called and wouldn’t the same track# and photos to show it was returned. It eventually went on my credit, which took a slight hit for all of 2 months.

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[-] Wispy2891@lemmy.world 94 points 1 month ago
[-] jaybone@lemmy.zip 68 points 1 month ago* (last edited 1 month ago)

lol fuck these people and these hotels. It’s not about not smoking, it’s about charging more money.

[-] jol@discuss.tchncs.de 19 points 1 month ago

How is this a plus for guests wtff

[-] Evotech@lemmy.world 20 points 1 month ago

Devils advocate, I guess the room won’t smell like shit

[-] skisnow@lemmy.ca 10 points 1 month ago

Another one to add to the list whenever I hear tech lobbyists shout about how unregulated capitalism breeds innovation.

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[-] 01189998819991197253@infosec.pub 85 points 1 month ago

Wow. That is.... that is some horseshit.

[-] dangling_cat 78 points 1 month ago

Sounds like an easy lawsuit. Record the entire stay, test different variables like a hair dryer, candle, fan, soldering smoke, medical equipment like nebulizer, steamer, etc. If they fine you, simply find a lawyer and request a $5M settlement fee. Boom, early retirement.

[-] michaelmrose@lemmy.world 8 points 1 month ago

You can win actual damages and your lawyers fees in most instances. Because there is no meaningful payday in the offing you will have to spend ~100 in small claims or $5000-$50,000 in real big boy court and you will win for yourself.... $500. Where on earth are you getting $5M. Large settlements are normally because lots and lots of people are damaged in small amounts, someone's life was destroyed, or the case was uber complicated and ended up taking years of expensive lawyers.

In case 1 and 3 only the lawyers make out like bandits. In the second case you earn a bunch of money because your life is ruined.

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[-] dawcas@scribe.disroot.org 69 points 1 month ago

revenue-generating scheme

Scam. I think the word is scam.

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[-] HailSeitan@lemmy.world 59 points 1 month ago

It’s the Hertz AI scam in a different sector. I suspect every major rental company will have a version of this soon, and that none of them will be auditable or appealable.

[-] UltraGiGaGigantic@lemmy.ml 53 points 1 month ago

Yet another huge win for those who choose to never leave their basements.

I miss my basement.

[-] prex@aussie.zone 12 points 1 month ago
[-] wulrus@lemmy.world 47 points 1 month ago

Couldn't that be interpreted as a confession that their air is at least as unsafe as staying with a heavy smoker the whole night, in terms of PM 2.5 and other hazards?

[-] Fermion@feddit.nl 46 points 1 month ago

Isn't this a textbook candidate for a class action suit?

[-] jaybone@lemmy.zip 16 points 1 month ago

Some lucky lawyers will get rich off of this.

[-] Outsider9042@lemmy.world 10 points 1 month ago

Don’t forget about the lucky customers that might get almost half the fee back.

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[-] qfe0@lemmy.dbzer0.com 37 points 1 month ago

Yay! Fraud!

[-] Ensign_Crab@lemmy.world 35 points 1 month ago

Sounds like a great way to abuse front desk staff by proxy.

[-] Rai@lemmy.dbzer0.com 31 points 1 month ago* (last edited 1 month ago)

That was a very annoying read. I could feel the tiktok plug even before it was posted. This sucks, but oh my god I hate the internet now.

[-] Krudler@lemmy.world 8 points 1 month ago* (last edited 1 month ago)

This is the one time I'm gonna be that jagweed and say I liked it. I've never once been on TikTok and I never will. But I was happy to see it in logical and streamlined format. I didn't feel the need to click on anything. Nothing got in the way... no oppressive popups, members-only, ads, etc. How sad is it that as much as you guys are complaining, and you have the right to your opinions, I found it to be one of the cleanest web pages I've seen in months.

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[-] JustARegularNerd@lemmy.dbzer0.com 7 points 1 month ago

My thoughts exactly and while I hate making cliché comments, I'm surprised this isn't being talked about more in this thread. Felt like I was missing an adblocker, and I was glad it was only 13 tweets.

[-] ohellidk@sh.itjust.works 29 points 1 month ago

always put a bag over the smoke alarm!

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[-] blimthepixie@lemmy.dbzer0.com 25 points 1 month ago

Yet another way your country fucks over it's citizens

[-] hexdream@lemmy.world 13 points 1 month ago

Anyone got a mirror of the article that is not geoblocked?

[-] Whats_your_reasoning@lemmy.world 17 points 1 month ago* (last edited 1 month ago)

Do archive pages work for you? If so, give this a try: https://archive.ph/2uKUX

[-] dandelion 12 points 1 month ago
[-] notsosure@sh.itjust.works 11 points 1 month ago

Better refuse to pay the bill unless the item is removed. If they don’t remove it, contact your bank and block the payment.

[-] Confused_Emus@lemmy.dbzer0.com 9 points 1 month ago

A lot of hotels will require a card to put on file at check-in. The paper you get after your stay is typically an invoice, not a bill to be paid. They tell you how much they charged you, it's up to you to dispute if you disagree with something.

[-] HugeNerd@lemmy.ca 11 points 1 month ago

I beg the Death Asteroid to rain down on us.

[-] acchariya@lemmy.world 10 points 1 month ago

This is why I preemptively destroy the hotel room.

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[-] Lucidlethargy@sh.itjust.works 10 points 1 month ago

I'm going to start away from Hilton hotels after reading through this.

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[-] M0oP0o@mander.xyz 8 points 1 month ago

Ah one step closer to "Fuck you, pay me" business style.

[-] BigDiction@lemmy.world 7 points 1 month ago

I see people talking about chargebacks in this thread which is the logical course of action for a case like this.

What’s nefarious about this is that Hilton and Merriot each own a ton of hotels. If you chargeback multiple times against one of those groups you could get block listed from their locations which can get very problematic in locales without much competition.

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this post was submitted on 19 Jul 2025
652 points (100.0% liked)

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