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submitted 3 weeks ago* (last edited 3 weeks ago) by cm0002@lemmy.world to c/technology@lemmy.world

A Visible customer was recently the victim of what seems to be a misunderstanding of the company's automated spam detection system. According to the user, after working with customer service to reactivate an account, the response from the company alleged that the deactivation was due to the account being flagged for excessive text messaging — or spam, as that is against the company's terms and conditions.

However, there is one problem: the user states this wasn't spam, but rather they were responding "STOP" to a barrage of unsolicited political messages. This situation has highlighted a potential conflict between automated spam detection systems and legitimate user responses, especially in the context of increasing political text messaging.

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[-] Ulrich@feddit.org 131 points 3 weeks ago

Hindsight is 20/20 but this could have been avoided by just not replying and blocking the number instead. Replying "STOP" just verifies that it's a good phone number and that you're reading their texts. Then they collect that information and sell it to other spammers.

[-] zewm@lemmy.world 65 points 3 weeks ago

Exactly what I do. Don’t respond and I just block and report.

I do the same for phone calls from unknown numbers. I just press the volume button to mute the ringer and let it time out. If you hang up or pickup you get added to the list as active.

[-] echodot@feddit.uk 6 points 3 weeks ago* (last edited 3 weeks ago)

Android has a feature where you can just ignore an incoming call. It doesn't hang up it just stops playing the ringtone and goes back to the home screen.

[-] zewm@lemmy.world 4 points 3 weeks ago

On iPhone it’s just pressing any of the volume buttons once. It will mute the ringer and let it go to voicemail.

[-] greybeard@lemmy.one 2 points 3 weeks ago

Same on Android.

[-] prole 3 points 3 weeks ago

Pretty sure that's what happens when you hit the volume button

[-] SMillerNL@lemmy.world 27 points 3 weeks ago

I’m pretty sure the US has a law that requires people to stop texting you after you send STOP. Additionally, service providers like Amazon will just remove subscriptions if they receive a STOP.

[-] EncryptKeeper@lemmy.world 45 points 3 weeks ago

That would be really useful if the people behind these texts were subject to US laws.

[-] DogEarBookmark@reddthat.com 10 points 3 weeks ago

Or STOP meant "stop," not "yes daddy give me more texts"

[-] ThePantser@sh.itjust.works 41 points 3 weeks ago

the US has a law

Laws? What about them? We don't follow laws here anymore.

[-] gibmiser@lemmy.world 6 points 3 weeks ago

To be fair, we only selectively enforced them before. And now we selectively enforce... worse shit.

[-] Ulrich@feddit.org 1 points 3 weeks ago

Can't remember ever hearing about spam calls being prosecuted. And judging by the volume I think its fair to assume they never are.

[-] echodot@feddit.uk 3 points 3 weeks ago

Yes but they're all based in India so it doesn't matter.

[-] Ulrich@feddit.org 1 points 3 weeks ago
[-] Ulrich@feddit.org 2 points 3 weeks ago
[-] evulhotdog@lemmy.world 4 points 3 weeks ago* (last edited 3 weeks ago)

Problem with that is there may be other services that also leverage the same short code, meaning you may be blocking something you need in the future.

Edit: apparently according to Twilio:

Shared short codes are not permitted in the US and Canada or in most countries worldwide.

The only (very narrow) exception to the prohibition on shared short codes that is permitted by US/Canada carriers is a short code that sends OTP (one-time passwords) or authentication codes with strict adherence to a template, and no option for customization by the brands that are sharing the short code.

[-] MangoPenguin 107 points 3 weeks ago

Weird that their system doesn't flag the flood of political spam, if all it takes is one person replying stop a few times

[-] NotMyOldRedditName@lemmy.world 13 points 3 weeks ago* (last edited 3 weeks ago)

There might be laws against it like there is for mail?

For instance, you can't opt out of mail from your member of parliament here, nor political ads that happen around election.

[-] the_crotch@sh.itjust.works 1 points 3 weeks ago

Typically something like a political campaign will use a dedicated texting service intended to send out mass texts. They're not copy/pasting them on a consumer level cell phone account.

[-] PeteWheeler@lemmy.world 16 points 3 weeks ago

This is Not the Onion territory.

If only we had regulations...

[-] shaggyb@lemmy.world 7 points 3 weeks ago

Send goatse and block.

this post was submitted on 17 Mar 2025
372 points (100.0% liked)

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