Google is broken, they have had no end user service for many years.
I think you can get service if you are a government or large company.
Their customer service first fucked me back in the Nexus 4 days.
I was poor and didn't have the money to buy a new phone for their RMA program and then wait for the money to be returned.
I was told there was no way to send in the old phone first. I had to buy a new one and then send the old one in to get it replaced.
I was never able to get a fixed Nexus 4.
I think you can get service if you are a government or large company.
You're so optimistic. It depends on how you define service, they will talk to you if they're large enough, but it's still a nightmare getting them to talk to each other within google, getting support is still problematic.
I'm never buying a Google product again after dealing with their "support" for a warranty repair. I've given Google thousands over the years. What a silly short sighed company they've become.
But why won't anyone think of the shareholders?!
I got a pixelbook, I learned my lesson. Back to Apple.
As if their repair policies weren't as egregious... I still cannot get over the fact that there is software part pairing and their laptops have soldered-on SSDs :/
This is news? To anyone?
Wired.com got their pun fix
This is a most excellent place for technology news and articles.
