1206

What's a company secret you can share now that you no longer work there? (lemmy.world)

submitted 1 year ago by CaspianXI@lemmy.world to c/asklemmy@lemmy.world

916 comments fedilink hide all child comments

you are viewing a single comment's thread
view the rest of the comments

[-] Numuruzero@lemmy.dbzer0.com 32 points 1 year ago

I don't have any interesting secrets or facts from my current ex-jobs, so I'll share an interesting fact from a buddy's. It's one of those companies that offers automated phone systems (and chats, nowadays) that listen to your options rather than taking number inputs.

This may no longer be the case, but these systems were not actually automated. There are entire call centers dedicated to these phone systems, whereby an operator listens to your call snippet and manually selects the next option in the phone tree, or transcribes your input.

I wouldn't be surprised at all if advances in AI have made this whole song and dance less in need of human intervention, but once upon a time, your call wasn't truly automated - it was federated.

[-] Tsoi_Zhiv@lemmy.world 12 points 1 year ago

What? This isn’t true at all! I’ve designed and built these systems. In at least the past 15 years this wasn’t the case, and I’d bet longer.

[-] Shardikprime@lemmy.world 3 points 1 year ago

Can also confirm I don't know what drug does the op comment has but it sure hits like a truckload

[-] bartleby@lemm.ee 6 points 1 year ago

I read this: https://www.theverge.com/features/23764584/ai-artificial-intelligence-data-notation-labor-scale-surge-remotasks-openai-chatbots

Much of the public response to language models like OpenAI’s ChatGPT has focused on all the jobs they appear poised to automate. But behind even the most impressive AI system are people — huge numbers of people labeling data to train it and clarifying data when it gets confused. Only the companies that can afford to buy this data can compete, and those that get it are highly motivated to keep it secret. The result is that, with few exceptions, little is known about the information shaping these systems’ behavior, and even less is known about the people doing the shaping.

[-] txru@lemmy.world 5 points 1 year ago

I call this Machinical Turking

[-] plz1@lemmy.world 2 points 1 year ago

Machine learning has definitely surpassed this, at this point, but yeah, this was a dirty secret in that niche industry for years.

this post was submitted on 09 Jul 2023

1206 points (100.0% liked)

Ask Lemmy

27253 readers

1037 users here now

A Fediverse community for open-ended, thought provoking questions

Rules: (interactive)

1) Be nice and; have fun

Doxxing, trolling, sealioning, racism, and toxicity are not welcomed in AskLemmy. Remember what your mother said: if you can't say something nice, don't say anything at all. In addition, the site-wide Lemmy.world terms of service also apply here. Please familiarize yourself with them

2) All posts must end with a '?'

This is sort of like Jeopardy. Please phrase all post titles in the form of a proper question ending with ?

3) No spam

Please do not flood the community with nonsense. Actual suspected spammers will be banned on site. No astroturfing.

4) NSFW is okay, within reason

Just remember to tag posts with either a content warning or a [NSFW] tag. Overtly sexual posts are not allowed, please direct them to either !asklemmyafterdark@lemmy.world or !asklemmynsfw@lemmynsfw.com. NSFW comments should be restricted to posts tagged [NSFW].

5) This is not a support community.

It is not a place for 'how do I?', type questions. If you have any questions regarding the site itself or would like to report a community, please direct them to Lemmy.world Support or email info@lemmy.world. For other questions check our partnered communities list, or use the search function.

6) No US Politics.

Please don't post about current US Politics. If you need to do this, try !politicaldiscussion@lemmy.world or !askusa@discuss.online

Reminder: The terms of service apply here too.