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Amazon Customer Service has become awful
(www.dedoimedo.com)
This is a most excellent place for technology news and articles.
This is long and I got bored but skimming it, it sounds like he was being stubborn about returning the items because he felt aggrieved. I can't really feel much sympathy for his situation.
Amazon has definitely declined but this isn't the shinning example I was hoping it to be.
A lot of these small blogs are like that. Just authors being Karens while trying to sound like they're the victim.