265
Amazon Customer Service has become awful
(www.dedoimedo.com)
its 'growth at all costs'. profit first and only, quarter over quarter. 'breaking even' is failure in the batshit insane world of big business and the stock market. even if everyone gets paid for a job well done and the client is perfectly happy, someone needs to get extra paid . cut corners. cut services. at some point youre too big for it to matter. what are people going to do? go somewhere else? hahahahwalmarthahaha
Hell, it's not even "breaking even" - making the same amount of money as last year is considered a failure, even if that number is astronomical.
what are people going to do? go somewhere else?
Amazon fucked up on this part of the enshitification strategy because there are still plenty of other options
I've used Target for groceries and they're routinely cheaper for most things.
I don't have a business account with them but have had a Prime subscription since Prime became a thing and have to say that something has changed in regards to the support as of late and not for the better.
Last week, we had 6 orders scheduled to arrive to our house and we got notifications for all that they had been delivered to the office and handed to reception, which we don't have, just a porch and a door. My wife contacted support to tell them and they said they would refund all of the orders without even looking to see where they got delivered to. The support person gave a few different totals, none of which were correct and we ended up having to go through our orders to add up the refund total since he couldn't do it correctly. After all of that a refund was issued..... and then the packages were delivered about 30 minutes later.
We have been trying for days now to let them know that the packages were delivered so we could be billed correctly but so far, every person we've talked to has said they're allowed to refund but not allowed to charge us and that it had to be passed to someone above them.
I don't have a lot of faith that they'll figure it out and worry that some day, they'll just cancel our account because they detected some type of fraud.
In some cases, it's easier to eat up the cost instead of dealing with one problematic order and having a potential future customer switch to a different site permanently. You can be sure that they won't ask if they said they can't charge you.
Yeah, Aliexpress. All the same stuff as Amazon but at a discount you get for being patient.
They likely can’t even charge you at this point so I’d give up. They’ll do something like ask you to return them, at most. And what will likely happen is they will say “just keep them.”
load more comments
(1 replies)
load more comments
(6 replies)
Consumer rights in the EU are pretty strong. They include two-week free returns, no questions asked, on things purchased online/remote.
These rights do not extend to businesses, though. Sounds like Amazon is not interested in being helpful unless legislation is twisting their arm.
Amazon.com has 30 day free returns and no need to chat with anyone. We can just drop it off at a location with no packaging or printed label. Not sure if it’s different for .de or for businesses. I wouldn’t think it’s different for US business accounts in the US.
The article is long and confusing. Why are you creating a US based account from Germany. No company will allow that due to tax purposes, especially for businesses.
load more comments
(6 replies)
Amazon lost its way when in started acting as a storefront for others, rather than a bookstore. In other words, a good twenty years ago.
Tech gear in particular is one of the things that's extremely risky to order from there (along with food, meds, and anything for babies/small children), as there are a lot of fraudulent or damaged goods mixed into their supply. Go to a specialist supplier instead. Newegg isn't great, but at least they don't appear to mix inventory from different sellers the way Amazon does.
Or, if possible, order directly from the manufacturer.
This is long and I got bored but skimming it, it sounds like he was being stubborn about returning the items because he felt aggrieved. I can't really feel much sympathy for his situation.
Amazon has definitely declined but this isn't the shinning example I was hoping it to be.
A lot of these small blogs are like that. Just authors being Karens while trying to sound like they're the victim.
In a way, I'm glad people are slowing starting to come around and pay attention to this. For years, any time I would publicly complain about Amazon customer service online, it was very common for people to be completely dismissive or even blame me. I'd hear statements like "sure Amazon sucks, but they have great customer service" and I'd think to myself, just wait until it's your time to find out that the customer service isn't what you think it is.
Long story short, the item came with a broken part. Should have been quick and easy to rectify (send a replacement part, send a replacement unit, or refund the purchase). The seller was completely unhelpful. Amazon customer service would not intervene and insisted that I continue fruitlessly corresponding with the vendor, even though they had an "A-to-Z" money back guarantee if something goes wrong. It literally took months of back and forth between me, the vendor, and Amazon customer service before things were finally refunded in full.
So, basically I gave them another chance and they showed that things hadn't improved a bit.
I was transferred between 16 different reps on an amazon chat trying to return a busted chair. I refused to log off, was polite, and started asking what the record for transfers was and of wed best it. I refused to explain the pr9boem again after the third transfer.
I wanted to return the chair and get the same model but not broken. I refused to take it to the post office.
They ended up refunding me the money and I kept the chair. Which kind of works. You can sit in it. Just can't lock it when you Kean back.
Same thing happened with a vacuum that worked but kind of shot.out dust when you first turned it on.
Easy solution; don't use Amazon.
I've been boycotting amazon for the past 6 or so years, and it's gone well. But I moved to a remote place a while ago and they're close to the only shop shipping there. I chose them over other shops for my recent hardware upgrades because the cost of shipping plus the customs' 20% (applied on the cost of the item plus shipping, of course) make it unbearable unless I go for the lowest bidder. That doesn't make me happy though
I think there's a lot to be said for "soft boycotting." If we could get more people to just check a few other retailers before they go to Amazon, that would actually hit their bottom line a lot harder than a small number of people cutting them out entirely.
The problem with boycotts is that people get told to treat it as an all or nothing thing. It's a lot better, to my mind, to just reduce our reliance on large monopolies where possible, and accept them as an unfortunate necessity when not.
Spot-on, yea, completely agree. It shouldn't have to be all or nothing because with this state of mind you feel guilty if you ever break your streak
Which in turn leads to people giving up or never trying.
Even a 20% reduction in sales from a million people does a lot more than a 100% reduction in sales from 100,000.
Not that easy seriously. I boycott them most of the time, but there has been a product that I didn't have a choice to order through them in the last year. I don't mind paying a bit more elsewhere if it means they don't get any of my money, but they've literally destroyed some of their competition to the point where no alternative exists for certain products.
Just don't used the world's largest retailer and hope the next largest retailer isn't mirroring their business practices.
I’ve also been saying this for a long time, only to be dismissed by most who are apathetic to what’s going on. So now, if I do have to deal with them, I only ever make purchases on my credit card, and if there is a problem, they get 1 chance to fix it before I dispute. In the last year, I’ve had to dispute 3 separate times. On the latest one, the item was never delivered. I asked for a refund or replacement, customer service was useless, so I sent in documents to my bank and disputed. What does Amazon do? They sent their “counter of my claim” to the bank from the shipping SHOWING THE ITEM TO BE UNDELIVERABLE as reason why the charge should not be reversed. My bank sided with me luckily. But they are truly awful now, and have been for a while.
Willing to give 10:1 odds that they've turned a bunch of their processes over to LLMs.
I'm a little surprised they successfully reached your bank with a rebuttal, rather than just firing mail into the ether.
I've had Amazon delay refunding items I have returned for months for no reason. I have had to show them the tracking number shows delivered before customer service will issue the refund.
I don't use it anymore because of the terrible service and the sneaking of prime at every opportunity. It's like going to a store where the staff refuses to talk to you and you always have to check if they took some money out of you wallet before you leave.
view more: next ›
this post was submitted on 08 May 2024
265 points (100.0% liked)
Technology
59430 readers
2514 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS