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this post was submitted on 29 Jan 2024
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To summarize a long story, I (a millennial) put in a task request to a Gen Xer, including step by step instructions. I knew what to do, I just don't have access to do it.
Xer told me that was the wrong service, it's this other one, he can't find the settings in the Other Service. We went back and forth a few times, he repeated I was wrong, until finally he showed me a screen capture from Other Service that showed "managed by service 1" that proved I was right in the first place.
If he were willingly to accept I might know what I'm talking about and looked at the instructions, it would have been done in minutes instead of dragging it out over 11 days.
Obviously this is a hand picked anecdote, but yeah, bosses and non- boss elders definitely get in the way of productivity.
I can’t make total generalizations about a generation but I’ve got a high schooler, and it’s amazing to me how their assignments are spoon fed to them. Every assignment is posted on Google classroom, the syllabi the teachers create are amazingly comprehensive, writing assignments are broken up into multiple milestones with separate deliveries for research, thesis, draft, etc. Then the grading rubric has very detailed instructions about how the assignment will be graded with hyperlinks to examples. Then the assignment is due at midnight the day after the last class session.
It’s no surprise to me that a kid would expect work to function the same way. What is so often missed is that the person assigning the task doesn’t know how to complete the task or what the process should be. We hire someone to help us figure it out.
So... Workplaces should do a better job of providing detail instructions? Cause I sure as shit could of used better instructions doing something the first time when I was getting out of high school.
If it’s a repeatable task, then yes. Documentation and good p&p are important. But sometimes a task requires creative problem solving skills and you need to learn to develop them somewhere. Other times it requires asking questions of someone who knows. In a small company if the instructions don’t exist then you should create them as you learn to help the person who replaces you.
I think that’s a fair comment. I just got off a call with a vendor that has policies that don’t seem to be up to date. I asked them about them and the manager in question said she’ll ask her employees why they are doing something a certain way and it’s because a prior manager told them to do it that way 15 years ago. We used to call that tribal or anecdotal knowledge. It’s always an ineffective middle manager who can’t get out of their own way and “throws bodies” at a problem. I’m guessing if you get busy then your team gets burnt out. I’m not always convinced the higher ups are using technology well either.
Personally, I started a business that serves other companies. I’ve noticed that many potential clients want only a couple seat licenses for our software so they can keep the knowledge to themselves. I won’t sell these companies less than a dozen seats (small sales teams mostly) because I know the employee down the line needs the tool the most to be productive.
Well that creative problem solving is going to come from experience, I just don't like making sweeping generalizations of ones capabilities due to a lack of exposure. Too many times people in leadership positions either don't want to teach or forget/take for granted what it was like to be new at something.
Honestly it depends on the job and your education or training. If you’re hired out of college as a consultant or an auditor then you’d better pick up quick. There’s a difference between bad training and being unwilling to be flexible. My initial comment was more about how a high school prepares you differently than before. I don’t think the content is different, if anything more advanced, but it seems like the system is created to accommodate only the most passive participant. Sometimes we have to step outside our comfort zone, but now I have one kid who thinks it’s rude to call someone without texting them to warn them first and another who refuses to confirm homework assignments with a friend if they are not posted to Google classroom. That is certainly a generational difference and not the result of bad training from an employer.
Well I think you're starting to wander from the topic at hand but I think we can at the very least both agree that better documentation could be helpful getting into something new out of high school.