I'm continually amazed by how out of touch CEOs are.

I don't think most of us realize just how little contact people at that level have with the world around them. When I say they live in a bubble of rich privileged people, I mean they literally never set foot outside of it. They have people to cook for them, clean for them, drive them places, do their taxes, run to the store, virtually anything you can think of that requires contact with a regular human being they subcontract out. Everyone they communicate with is in the exact same situation, and it leads to a literal alternate reality of living.