This is the best summary I could come up with:

In an effort to weed out fraudsters, Amazon purposely makes the process challenging on big-ticket items, according to an industry expert.

"[They have] built-in obstacles," said Eddie Ning, an assistant professor of marketing and behavioural science at UBC's Sauder School of Business.

"Based on our investigation and your statements, it seems that the item has been stolen by a third party," said the customer service rep. "We urge you to contact your local police department."

Chteinberg wrote back, attaching additional screen shots from Nootka Sound RCMP's website, indicating the detachment's jurisdiction and contact details.

An RCMP spokesperson told Go Public in an email that it's extremely difficult to attempt to track all the movements of a package and the people who may have encountered it along the way and said there are "no identified avenues of investigation" in this case.

The province runs an online Civil Resolution Tribunal for small claims up to $5,000, which Chteinberg could access, but says that's a hassle he doesn't think he should have to go through.

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