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submitted 2 years ago by Viking_Hippie@lemmy.world to c/196
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[-] SpaceNoodle@lemmy.world 67 points 2 years ago

It's good practice to repeatedly warn customers over a span of months.

[-] Viking_Hippie@lemmy.world 19 points 2 years ago

Can't tell if you're sarcastic or not 😄

I have moderate to severe ADHD and even -I- find over a quarter of a year an excessive amount of time to consider whether your photobucket pics are worth keeping or not!

[-] geekworking@lemmy.world 54 points 2 years ago

Not sarcastic. I work for a provider, and we warn people of service changes a bunch of times over a period of months.

Despite this, you will still get a bunch of people complaining that they were never told, we surprised them with it at the last minute, etc.

A change that deletes customer data brings in legal as well. If one of these people tries to sue for losing their data you want to be able to show that you provided plenty of notice and warning.

Companies will often "scream test" a data loss change. Meaning you turn it off, but don't really delete right away to see who screams that their data is gone. Anyone screaming gets some short time period to recover the data.

[-] SpaceNoodle@lemmy.world 7 points 2 years ago

No, this is the sort of thing for which a company will easily schedule a whole quarter ahead of time, planning not included.

[-] Viking_Hippie@lemmy.world 1 points 2 years ago

Still sounds like companies and I have divergent definitions of "good", as is usually the case 😄

[-] SpaceNoodle@lemmy.world 3 points 2 years ago* (last edited 2 years ago)

Even after three months of weekly email reminders, people will still get mad that their account got shut down. This isn't aimed at people like you. If you want to delete your account, it would seem you're free to do so.

[-] Viking_Hippie@lemmy.world 4 points 2 years ago

But I want to be too lazy to do anything about it myself AND snarky about their persistent reminders! pouts 😁

[-] Sirence@feddit.de 1 points 2 years ago

I've been getting this same deletion warning email every week since April 2019. My pictures are still not deleted.
One of these days I'll get around to logging it, I just haven't felt like it in the past 4 years.

this post was submitted on 22 Nov 2023
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